# HelpDesk vs Zoho Desk (slim)

> Zoho Desk scores 66.6 (B) to HelpDesk's 50.3 (D) for support tickets. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/helpdesk-vs-zoho-desk.md (~2,600 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/helpdesk-vs-zoho-desk.json · canonical https://www.anchorterminal.com/compare/helpdesk-vs-zoho-desk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Zoho Desk scores 66.6 (B) on agent readiness against HelpDesk's 50.3 (D), and leads in every scored category. Both do support tickets.

- HelpDesk: D 50.3, rank #774 of 950 · https://www.anchorterminal.com/tools/helpdesk.min.md
- Zoho Desk: B 66.6, rank #283 of 950 · https://www.anchorterminal.com/tools/zoho-desk.min.md
- HelpDesk, good for A team already on HelpDesk or Text that wants an agent to read queues, draft replies, add private notes and change status over REST. Also A hosted endpoint, with nothing to install.
- Zoho Desk, good for Teams already on Zoho who want an agent to read tickets, draft replies for review, add private comments and change status with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 75 against 60; Schema & documentation, 72 against 63; Agent ergonomics, 67 against 47; Security & auth, 66 against 50; Payments & pricing, 40 against 35; Maintenance & community, 63 against 39; Transparency & trust, 79 against 67. Also Free to start without a card.

| Category | HelpDesk | Zoho Desk |
| --- | --- | --- |
| Reliability (16%) | 60 | 75 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 63 | 72 |
| Agent ergonomics (13%) | 47 | 67 |
| Security & auth (14%) | 50 | 66 |
| Payments & pricing (10%) | 35 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 39 | 63 |
| Transparency & trust (7%) | 67 | 79 |

| Fact (where they differ) | HelpDesk | Zoho Desk |
| --- | --- | --- |
| Vendor | Text, Inc. | Zoho |
| Hosted endpoint | `https://api.helpdesk.com` | no (local only) |
| Auth | OAuth or key | OAuth |
| Pricing | Paid | Freemium |
| Licence | Proprietary service under Text's Terms of Use | Proprietary service under Zoho's Terms of Service. The OpenAPI repository on GitHub has no licence file |
| llms.txt | yes | no |
| Last release | none | 2026-09-09 |
| Terms last updated | no date given | 2022-03-02 |
| Privacy policy last updated | no date given | 2025-12-22 |
| Customer content may train models | not found in the text | yes |
| Terms or service can change without notice | yes | not found in the text |