# HelpDesk vs Missive API + MCP (slim)

> Missive scores 54.3 (C) to HelpDesk's 50.3 (D) for support notes. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/helpdesk-vs-missive.md (~2,700 tokens) · this version ~580 tokens · JSON https://www.anchorterminal.com/compare/helpdesk-vs-missive.json · canonical https://www.anchorterminal.com/compare/helpdesk-vs-missive
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Missive API + MCP scores 54.3 (C) on agent readiness against HelpDesk's 50.3 (D), and leads in 3 of 7 scored categories. HelpDesk leads on schema & documentation and payments & pricing. Both do support notes.

- HelpDesk: D 50.3, rank #774 of 950 · https://www.anchorterminal.com/tools/helpdesk.min.md
- Missive API + MCP: C 54.3, rank #689 of 950 · https://www.anchorterminal.com/tools/missive.min.md
- HelpDesk, good for A team already on HelpDesk or Text that wants an agent to read queues, draft replies, add private notes and change status over REST. Ahead on Schema & documentation, 63 against 52; Payments & pricing, 35 against 30.
- Missive API + MCP, good for Small teams that already run their mail in Missive and want an agent to triage, label, post internal notes and draft replies for a person to send. Ahead on Security & auth, 61 against 50; Maintenance & community, 60 against 39; Transparency & trust, 77 against 67. Also Free to start without a card.

| Category | HelpDesk | Missive API + MCP |
| --- | --- | --- |
| Reliability (16%) | 60 | 60 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 63 | 52 |
| Agent ergonomics (13%) | 47 | 46 |
| Security & auth (14%) | 50 | 61 |
| Payments & pricing (10%) | 35 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 39 | 60 |
| Transparency & trust (7%) | 67 | 77 |

| Fact (where they differ) | HelpDesk | Missive API + MCP |
| --- | --- | --- |
| Vendor | Text, Inc. | Missive |
| Hosted endpoint | `https://api.helpdesk.com` | `https://public.missiveapp.com/v1` |
| Transports | HTTP | HTTP, Streamable HTTP |
| Licence | Proprietary service under Text's Terms of Use | Proprietary service under Missive's Terms and Conditions |
| Last release | none | 2026-10-08 |
| Terms last updated | no date given | 2024-04-15 |
| Privacy policy last updated | no date given | 2026-03-27 |
| Terms restrict benchmarking | yes | not found in the text |