# HelpDesk vs LiveAgent (slim)

> LiveAgent scores 54.9 (C) to HelpDesk's 50.3 (D) for support tickets. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/helpdesk-vs-liveagent.md (~2,650 tokens) · this version ~580 tokens · JSON https://www.anchorterminal.com/compare/helpdesk-vs-liveagent.json · canonical https://www.anchorterminal.com/compare/helpdesk-vs-liveagent
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

LiveAgent scores 54.9 (C) on agent readiness against HelpDesk's 50.3 (D), and leads in 3 of 7 scored categories. HelpDesk leads on payments & pricing and transparency & trust. Both do support tickets.

- HelpDesk: D 50.3, rank #774 of 950 · https://www.anchorterminal.com/tools/helpdesk.min.md
- LiveAgent: C 54.9, rank #676 of 950 · https://www.anchorterminal.com/tools/liveagent.min.md
- HelpDesk, good for A team already on HelpDesk or Text that wants an agent to read queues, draft replies, add private notes and change status over REST. Ahead on Payments & pricing, 35 against 30; Transparency & trust, 67 against 60.
- LiveAgent, good for A team already on LiveAgent that wants an agent to triage, tag, route and draft through MCP under an agent's own permissions, or to sync tickets and contacts through v3 keys. Ahead on Reliability, 65 against 60; Maintenance & community, 69 against 39.

| Category | HelpDesk | LiveAgent |
| --- | --- | --- |
| Reliability (16%) | 60 | 65 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 63 | 63 |
| Agent ergonomics (13%) | 47 | 46 |
| Security & auth (14%) | 50 | 52 |
| Payments & pricing (10%) | 35 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 39 | 69 |
| Transparency & trust (7%) | 67 | 60 |

| Fact (where they differ) | HelpDesk | LiveAgent |
| --- | --- | --- |
| Vendor | Text, Inc. | Quality Unit, s. r. o. |
| Hosted endpoint | `https://api.helpdesk.com` | `https://<account>.ladesk.com/api/v3` |
| Licence | Proprietary service under Text's Terms of Use | Proprietary service under LiveAgent's Terms and Conditions. The generated Python client on GitHub carries no licence file |
| Tools exposed | none | 31 |
| llms.txt | yes | no |
| Last release | none | 2026-10-07 |
| Terms restrict automated access | not found in the text | yes |
| Terms restrict benchmarking | yes | not found in the text |
| Popularity | none | 5 stars |