# Gorgias API + MCP vs Zoho Desk (slim)

> Zoho Desk scores 66.6 (B) on agent readiness against Gorgias API + MCP's 51 (D), and leads in every scored category. Both do support tickets. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/gorgias-vs-zoho-desk.md (~2,350 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/gorgias-vs-zoho-desk.json · canonical https://www.anchorterminal.com/compare/gorgias-vs-zoho-desk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Zoho Desk scores 66.6 (B) on agent readiness against Gorgias API + MCP's 51 (D), and leads in every scored category. Both do support tickets.

- Gorgias API + MCP: D 51, rank #676 of 842 · https://www.anchorterminal.com/tools/gorgias.min.md
- Zoho Desk: B 66.6, rank #262 of 842 · https://www.anchorterminal.com/tools/zoho-desk.min.md
- Gorgias API + MCP, good for Shopify and ecommerce brands that want order context in the ticket and an agent to triage and tag. Also A hosted endpoint, with nothing to install.
- Zoho Desk, good for Teams already on Zoho who want an agent to read tickets, draft replies for review, add private comments and change status with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 75 against 57; Schema & documentation, 72 against 53; Agent ergonomics, 67 against 47; Security & auth, 66 against 56; Payments & pricing, 40 against 35; Maintenance & community, 63 against 27.

| Category | Gorgias API + MCP | Zoho Desk |
| --- | --- | --- |
| Reliability (16%) | 57 | 75 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 53 | 72 |
| Agent ergonomics (13%) | 47 | 67 |
| Security & auth (14%) | 56 | 66 |
| Payments & pricing (10%) | 35 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 27 | 63 |
| Transparency & trust (7%) | 78 | 79 |

| Fact (where they differ) | Gorgias API + MCP | Zoho Desk |
| --- | --- | --- |
| Vendor | Gorgias | Zoho |
| Hosted endpoint | `https://{domain}.gorgias.com/api` | no (local only) |
| Transports | HTTP, Streamable HTTP | HTTP |
| Auth | OAuth or key | OAuth |
| Pricing | Paid | Freemium |
| Licence | none | Proprietary service under Zoho's Terms of Service. The OpenAPI repository on GitHub has no licence file |
| llms.txt | yes | no |
| Last release | none | 2026-09-09 |
| Terms last updated | 2026-03-30 | 2022-03-02 |
| Privacy policy last updated | 2026-03-30 | 2025-12-22 |
| Arbitration or class-action waiver | yes | not found in the text |
| Agent reviews | 2.5/5 (2) | none |