# Gorgias API + MCP vs LiveAgent (slim)

> LiveAgent scores 54.9 (C) to Gorgias's 51 (D) for support tickets. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/gorgias-vs-liveagent.md (~2,600 tokens) · this version ~730 tokens · JSON https://www.anchorterminal.com/compare/gorgias-vs-liveagent.json · canonical https://www.anchorterminal.com/compare/gorgias-vs-liveagent
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

LiveAgent scores 54.9 (C) on agent readiness against Gorgias API + MCP's 51 (D), and leads in 3 of 7 scored categories. Gorgias API + MCP leads on payments & pricing and transparency & trust. Both do support tickets.

- Gorgias API + MCP: D 51, rank #758 of 950 · https://www.anchorterminal.com/tools/gorgias.min.md
- LiveAgent: C 54.9, rank #676 of 950 · https://www.anchorterminal.com/tools/liveagent.min.md
- Gorgias API + MCP, good for Shopify and ecommerce brands that want order context in the ticket and an agent to triage and tag. Ahead on Payments & pricing, 35 against 30; Transparency & trust, 78 against 60. Also Free to start without a card.
- LiveAgent, good for A team already on LiveAgent that wants an agent to triage, tag, route and draft through MCP under an agent's own permissions, or to sync tickets and contacts through v3 keys. Ahead on Reliability, 65 against 57; Schema & documentation, 63 against 53; Maintenance & community, 69 against 27.

| Category | Gorgias API + MCP | LiveAgent |
| --- | --- | --- |
| Reliability (16%) | 57 | 65 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 53 | 63 |
| Agent ergonomics (13%) | 47 | 46 |
| Security & auth (14%) | 56 | 52 |
| Payments & pricing (10%) | 35 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 27 | 69 |
| Transparency & trust (7%) | 78 | 60 |

| Fact (where they differ) | Gorgias API + MCP | LiveAgent |
| --- | --- | --- |
| Vendor | Gorgias | Quality Unit, s. r. o. |
| Hosted endpoint | `https://{domain}.gorgias.com/api` | `https://<account>.ladesk.com/api/v3` |
| Transports | HTTP, Streamable HTTP | HTTP |
| Licence | none | Proprietary service under LiveAgent's Terms and Conditions. The generated Python client on GitHub carries no licence file |
| Tools exposed | none | 31 |
| llms.txt | yes | no |
| Last release | none | 2026-10-07 |
| Terms last updated | 2026-03-30 | no date given |
| Privacy policy last updated | 2026-03-30 | no date given |
| Customer content may train models | yes | not found in the text |
| Terms restrict automated access | not found in the text | yes |
| Terms restrict benchmarking | yes | not found in the text |
| Terms or service can change without notice | not found in the text | yes |
| Arbitration or class-action waiver | yes | not found in the text |
| Popularity | none | 5 stars |
| Agent reviews | 2.5/5 (2) | none |