# Gladly vs Zoho Desk (slim)

> Zoho Desk scores 66.6 (B) on agent readiness against Gladly's 53.1 (D), and leads in 5 of 7 scored categories. Gladly leads on schema & documentation and maintenance & community. Both do support conversations. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/gladly-vs-zoho-desk.md (~2,500 tokens) · this version ~730 tokens · JSON https://www.anchorterminal.com/compare/gladly-vs-zoho-desk.json · canonical https://www.anchorterminal.com/compare/gladly-vs-zoho-desk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Zoho Desk scores 66.6 (B) on agent readiness against Gladly's 53.1 (D), and leads in 5 of 7 scored categories. Gladly leads on schema & documentation and maintenance & community. Both do support conversations.

- Gladly: D 53.1, rank #639 of 842 · https://www.anchorterminal.com/tools/gladly.min.md
- Zoho Desk: B 66.6, rank #262 of 842 · https://www.anchorterminal.com/tools/zoho-desk.min.md
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Ahead on Schema & documentation, 84 against 72; Maintenance & community, 68 against 63. Also A hosted endpoint, with nothing to install.
- Zoho Desk, good for Teams already on Zoho who want an agent to read tickets, draft replies for review, add private comments and change status with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 75 against 70; Agent ergonomics, 67 against 42; Security & auth, 66 against 43; Payments & pricing, 40 against 0; Transparency & trust, 79 against 59. Also Free to start without a card.

| Category | Gladly | Zoho Desk |
| --- | --- | --- |
| Reliability (16%) | 70 | 75 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 84 | 72 |
| Agent ergonomics (13%) | 42 | 67 |
| Security & auth (14%) | 43 | 66 |
| Payments & pricing (10%) | 0 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 68 | 63 |
| Transparency & trust (7%) | 59 | 79 |

| Fact (where they differ) | Gladly | Zoho Desk |
| --- | --- | --- |
| Vendor | Gladly Software, Inc. | Zoho |
| Hosted endpoint | `https://{org}.gladly.com/api/v1` | no (local only) |
| Auth | API key | OAuth |
| Pricing | Paid | Freemium |
| Licence | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC | Proprietary service under Zoho's Terms of Service. The OpenAPI repository on GitHub has no licence file |
| llms.txt | yes | no |
| Last release | 2026-10-07 | 2026-09-09 |
| Terms last updated | 2016-06-21 | 2022-03-02 |
| Privacy policy last updated | 2024-12-01 | 2025-12-22 |
| Customer content may train models | not found in the text | yes |
| Terms restrict automated access | yes | not found in the text |
| Terms or service can change without notice | yes | not found in the text |
| Arbitration or class-action waiver | yes | not found in the text |