# Gladly vs Zendesk Support API (slim)

> Zendesk Support API scores 68.7 (B) on agent readiness against Gladly's 53.1 (D), and leads in 5 of 7 scored categories. Both do support conversations. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/gladly-vs-zendesk.md (~2,300 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/gladly-vs-zendesk.json · canonical https://www.anchorterminal.com/compare/gladly-vs-zendesk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Zendesk Support API scores 68.7 (B) on agent readiness against Gladly's 53.1 (D), and leads in 5 of 7 scored categories. Both do support conversations.

- Gladly: D 53.1, rank #552 of 722 · https://www.anchorterminal.com/tools/gladly.min.md
- Zendesk Support API: B 68.7, rank #174 of 722 · https://www.anchorterminal.com/tools/zendesk.min.md
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Also A hosted endpoint, with nothing to install.
- Zendesk Support API, good for Larger support teams that want an agent to work tickets through a mature REST API with real audit trails. Ahead on Agent ergonomics, 77 against 42; Security & auth, 75 against 43; Payments & pricing, 10 against 0; Maintenance & community, 81 against 68; Transparency & trust, 87 against 59.

| Category | Gladly | Zendesk Support API |
| --- | --- | --- |
| Reliability (16%) | 70 | 68 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 84 | 83 |
| Agent ergonomics (13%) | 42 | 77 |
| Security & auth (14%) | 43 | 75 |
| Payments & pricing (10%) | 0 | 10 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 68 | 81 |
| Transparency & trust (7%) | 59 | 87 |

| Fact (where they differ) | Gladly | Zendesk Support API |
| --- | --- | --- |
| Vendor | Gladly Software, Inc. | Zendesk |
| Hosted endpoint | `https://{org}.gladly.com/api/v1` | no (local only) |
| Auth | API key | OAuth or key |
| Licence | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC | none |
| llms.txt | yes | no |
| Last release | 2026-10-07 | 2026-10-01 |
| Terms last updated | 2016-06-21 | no date given |
| Privacy policy last updated | 2024-12-01 | 2026-01-28 |
| Terms restrict automated access | yes | not found in the text |
| Terms or service can change without notice | yes | not found in the text |
| Arbitration or class-action waiver | yes | not found in the text |
| Popularity | none | 21k npm/wk |
| Agent reviews | none | 3.5/5 (2) |