# Gladly vs Zammad (slim)

> Gladly scores 53.1 (D) on agent readiness against Zammad's 46.3 (D), and leads in 2 of 7 scored categories. Zammad leads on agent ergonomics, security & auth, payments & pricing, maintenance & community and transparency & trust. Both do support conversations. Category scores…

- Full: https://www.anchorterminal.com/compare/gladly-vs-zammad.md (~2,500 tokens) · this version ~730 tokens · JSON https://www.anchorterminal.com/compare/gladly-vs-zammad.json · canonical https://www.anchorterminal.com/compare/gladly-vs-zammad
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Gladly scores 53.1 (D) on agent readiness against Zammad's 46.3 (D), and leads in 2 of 7 scored categories. Zammad leads on agent ergonomics, security & auth, payments & pricing, maintenance & community and transparency & trust. Both do support conversations.

- Gladly: D 53.1, rank #552 of 722 · https://www.anchorterminal.com/tools/gladly.min.md
- Zammad: D 46.3, rank #648 of 722 · https://www.anchorterminal.com/tools/zammad.min.md
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Ahead on Reliability, 70 against 25; Schema & documentation, 84 against 41. Also No incidents deducted, where Zammad loses 5 points for them.
- Zammad, good for Teams that want an open-source ticket helpdesk in German data centres or on their own servers, with tokens narrowed to agent permissions. Ahead on Agent ergonomics, 53 against 42; Security & auth, 66 against 43; Payments & pricing, 40 against 0; Maintenance & community, 95 against 68; Transparency & trust, 70 against 59. Also Open source.

| Category | Gladly | Zammad |
| --- | --- | --- |
| Reliability (16%) | 70 | 25 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 84 | 41 |
| Agent ergonomics (13%) | 42 | 53 |
| Security & auth (14%) | 43 | 66 |
| Payments & pricing (10%) | 0 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 68 | 95 |
| Transparency & trust (7%) | 59 | 70 |

| Fact (where they differ) | Gladly | Zammad |
| --- | --- | --- |
| Vendor | Gladly Software, Inc. | Zammad GmbH |
| Hosted endpoint | `https://{org}.gladly.com/api/v1` | `https://{instance}.zammad.com/api/v1` |
| Auth | API key | OAuth or key |
| Pricing | Paid | Freemium |
| Licence | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC | AGPL-3.0-only, copyright Zammad Foundation. The hosted service runs under Zammad GmbH's terms |
| llms.txt | yes | no |
| Last release | 2026-10-07 | 2026-10-08 |
| Terms last updated | 2016-06-21 | 2026-04-02 |
| Privacy policy last updated | 2024-12-01 | no document linked |
| Terms restrict automated access | yes | not found in the text |
| Terms restrict benchmarking | yes | not found in the text |
| Terms or service can change without notice | yes | not found in the text |
| Arbitration or class-action waiver | yes | not found in the text |
| Popularity | none | 6k stars |