# Gladly vs Missive API + MCP (slim)

> Missive API + MCP scores 54.3 (C) on agent readiness against Gladly's 53.1 (D), and leads in 4 of 7 scored categories. Gladly leads on reliability, schema & documentation and maintenance & community. Both do support conversations. Category scores, facts, verdicts and agent notes…

- Full: https://www.anchorterminal.com/compare/gladly-vs-missive.md (~2,550 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/gladly-vs-missive.json · canonical https://www.anchorterminal.com/compare/gladly-vs-missive
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Missive API + MCP scores 54.3 (C) on agent readiness against Gladly's 53.1 (D), and leads in 4 of 7 scored categories. Gladly leads on reliability, schema & documentation and maintenance & community. Both do support conversations.

- Gladly: D 53.1, rank #639 of 842 · https://www.anchorterminal.com/tools/gladly.min.md
- Missive API + MCP: C 54.3, rank #615 of 842 · https://www.anchorterminal.com/tools/missive.min.md
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Ahead on Reliability, 70 against 60; Schema & documentation, 84 against 52; Maintenance & community, 68 against 60.
- Missive API + MCP, good for Small teams that already run their mail in Missive and want an agent to triage, label, post internal notes and draft replies for a person to send. Ahead on Security & auth, 61 against 43; Payments & pricing, 30 against 0; Transparency & trust, 77 against 59. Also Free to start without a card.

| Category | Gladly | Missive API + MCP |
| --- | --- | --- |
| Reliability (16%) | 70 | 60 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 84 | 52 |
| Agent ergonomics (13%) | 42 | 46 |
| Security & auth (14%) | 43 | 61 |
| Payments & pricing (10%) | 0 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 68 | 60 |
| Transparency & trust (7%) | 59 | 77 |

| Fact (where they differ) | Gladly | Missive API + MCP |
| --- | --- | --- |
| Vendor | Gladly Software, Inc. | Missive |
| Hosted endpoint | `https://{org}.gladly.com/api/v1` | `https://public.missiveapp.com/v1` |
| Transports | HTTP | HTTP, Streamable HTTP |
| Auth | API key | OAuth or key |
| Licence | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC | Proprietary service under Missive's Terms and Conditions |
| Last release | 2026-10-07 | 2026-10-08 |
| Terms last updated | 2016-06-21 | 2024-04-15 |
| Privacy policy last updated | 2024-12-01 | 2026-03-27 |
| Terms restrict automated access | yes | not found in the text |
| Terms restrict benchmarking | yes | not found in the text |
| Arbitration or class-action waiver | yes | not found in the text |