# Gladly vs LiveAgent (slim)

> LiveAgent scores 54.9 (C) to Gladly's 53.1 (D) for support conversations. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/gladly-vs-liveagent.md (~2,650 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/gladly-vs-liveagent.json · canonical https://www.anchorterminal.com/compare/gladly-vs-liveagent
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

LiveAgent scores 54.9 (C) on agent readiness against Gladly's 53.1 (D), and leads in 5 of 7 scored categories. Gladly leads on reliability and schema & documentation. Both do support conversations.

- Gladly: D 53.1, rank #719 of 950 · https://www.anchorterminal.com/tools/gladly.min.md
- LiveAgent: C 54.9, rank #676 of 950 · https://www.anchorterminal.com/tools/liveagent.min.md
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Ahead on Reliability, 70 against 65; Schema & documentation, 84 against 63.
- LiveAgent, good for A team already on LiveAgent that wants an agent to triage, tag, route and draft through MCP under an agent's own permissions, or to sync tickets and contacts through v3 keys. Ahead on Security & auth, 52 against 43; Payments & pricing, 30 against 0.

| Category | Gladly | LiveAgent |
| --- | --- | --- |
| Reliability (16%) | 70 | 65 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 84 | 63 |
| Agent ergonomics (13%) | 42 | 46 |
| Security & auth (14%) | 43 | 52 |
| Payments & pricing (10%) | 0 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 68 | 69 |
| Transparency & trust (7%) | 59 | 60 |

| Fact (where they differ) | Gladly | LiveAgent |
| --- | --- | --- |
| Vendor | Gladly Software, Inc. | Quality Unit, s. r. o. |
| Hosted endpoint | `https://{org}.gladly.com/api/v1` | `https://<account>.ladesk.com/api/v3` |
| Auth | API key | OAuth or key |
| Licence | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC | Proprietary service under LiveAgent's Terms and Conditions. The generated Python client on GitHub carries no licence file |
| Tools exposed | none | 31 |
| llms.txt | yes | no |
| Terms last updated | 2016-06-21 | no date given |
| Privacy policy last updated | 2024-12-01 | no date given |
| Terms restrict benchmarking | yes | not found in the text |
| Arbitration or class-action waiver | yes | not found in the text |
| Popularity | none | 5 stars |