# Gladly vs Kustomer (slim)

> Kustomer scores 57.3 (C) on agent readiness against Gladly's 53.1 (D), and leads in 5 of 7 scored categories. Gladly leads on schema & documentation and maintenance & community. Both do support conversations. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/gladly-vs-kustomer.md (~2,400 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/gladly-vs-kustomer.json · canonical https://www.anchorterminal.com/compare/gladly-vs-kustomer
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Kustomer scores 57.3 (C) on agent readiness against Gladly's 53.1 (D), and leads in 5 of 7 scored categories. Gladly leads on schema & documentation and maintenance & community. Both do support conversations.

- Gladly: D 53.1, rank #552 of 722 · https://www.anchorterminal.com/tools/gladly.min.md
- Kustomer: C 57.3, rank #477 of 722 · https://www.anchorterminal.com/tools/kustomer.min.md
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Ahead on Schema & documentation, 84 against 63; Maintenance & community, 68 against 61.
- Kustomer, good for Larger support teams already on Kustomer who want an agent to read the full customer timeline and write messages, notes and status changes under a narrowly scoped key. Ahead on Reliability, 76 against 70; Agent ergonomics, 56 against 42; Security & auth, 64 against 43; Payments & pricing, 5 against 0; Transparency & trust, 64 against 59.

| Category | Gladly | Kustomer |
| --- | --- | --- |
| Reliability (16%) | 70 | 76 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 84 | 63 |
| Agent ergonomics (13%) | 42 | 56 |
| Security & auth (14%) | 43 | 64 |
| Payments & pricing (10%) | 0 | 5 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 68 | 61 |
| Transparency & trust (7%) | 59 | 64 |

| Fact (where they differ) | Gladly | Kustomer |
| --- | --- | --- |
| Vendor | Gladly Software, Inc. | Kustomer, LLC |
| Hosted endpoint | `https://{org}.gladly.com/api/v1` | `https://api.kustomerapp.com/v1` |
| Auth | API key | OAuth or key |
| Licence | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC | Proprietary service under Kustomer's Master Subscription Agreement |
| Read-only variant documented | no | yes |
| llms.txt | yes | no |
| Last release | 2026-10-07 | 2026-10-06 |
| Terms last updated | 2016-06-21 | 2026-06-18 |
| Privacy policy last updated | 2024-12-01 | 2025-05-15 |
| Terms restrict automated access | yes | not found in the text |
| Terms or service can change without notice | yes | not found in the text |
| Arbitration or class-action waiver | yes | not found in the text |