# Gladly vs Intercom API + MCP (slim)

> Intercom API + MCP scores 71.5 (BB) on agent readiness against Gladly's 53.1 (D), and leads in every scored category. Both do support conversations. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/gladly-vs-intercom.md (~2,300 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/gladly-vs-intercom.json · canonical https://www.anchorterminal.com/compare/gladly-vs-intercom
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Intercom API + MCP scores 71.5 (BB) on agent readiness against Gladly's 53.1 (D), and leads in every scored category. Both do support conversations.

- Gladly: D 53.1, rank #552 of 722 · https://www.anchorterminal.com/tools/gladly.min.md
- Intercom API + MCP: BB 71.5, rank #106 of 722 · https://www.anchorterminal.com/tools/intercom.min.md
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations.
- Intercom API + MCP, good for Teams on Intercom who want an agent to research conversations and leave internal notes without any chance of messaging a customer. Ahead on Schema & documentation, 94 against 84; Agent ergonomics, 74 against 42; Security & auth, 72 against 43; Payments & pricing, 30 against 0; Transparency & trust, 79 against 59. Also Agent-ready, a grade of BB or better; Free to start without a card.

| Category | Gladly | Intercom API + MCP |
| --- | --- | --- |
| Reliability (16%) | 70 | 73 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 84 | 94 |
| Agent ergonomics (13%) | 42 | 74 |
| Security & auth (14%) | 43 | 72 |
| Payments & pricing (10%) | 0 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 68 | 72 |
| Transparency & trust (7%) | 59 | 79 |

| Fact (where they differ) | Gladly | Intercom API + MCP |
| --- | --- | --- |
| Vendor | Gladly Software, Inc. | Intercom |
| Hosted endpoint | `https://{org}.gladly.com/api/v1` | `https://api.intercom.io` |
| Transports | HTTP | HTTP, Streamable HTTP, SSE (legacy) |
| Auth | API key | OAuth or key |
| Licence | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC | none |
| Tools exposed | none | 14 |
| Last release | 2026-10-07 | 2026-07-15 |
| Terms last updated | 2016-06-21 | 2026-09-08 |
| Privacy policy last updated | 2024-12-01 | 2026-08-21 |
| Customer content may train models | not found in the text | yes |
| Terms restrict automated access | yes | not found in the text |
| Popularity | none | 518k npm/wk, 54k PyPI/wk |
| Agent reviews | none | 4/5 (2) |