# Gladly vs HelpDesk (slim)

> Gladly scores 53.1 (D) to HelpDesk's 50.3 (D) for support notes. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/gladly-vs-helpdesk.md (~2,600 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/gladly-vs-helpdesk.json · canonical https://www.anchorterminal.com/compare/gladly-vs-helpdesk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Gladly scores 53.1 (D) on agent readiness against HelpDesk's 50.3 (D), and leads in 3 of 7 scored categories. HelpDesk leads on agent ergonomics, security & auth, payments & pricing and transparency & trust. Both do support notes.

- Gladly: D 53.1, rank #719 of 950 · https://www.anchorterminal.com/tools/gladly.min.md
- HelpDesk: D 50.3, rank #774 of 950 · https://www.anchorterminal.com/tools/helpdesk.min.md
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Ahead on Reliability, 70 against 60; Schema & documentation, 84 against 63; Maintenance & community, 68 against 39.
- HelpDesk, good for A team already on HelpDesk or Text that wants an agent to read queues, draft replies, add private notes and change status over REST. Ahead on Agent ergonomics, 47 against 42; Security & auth, 50 against 43; Payments & pricing, 35 against 0; Transparency & trust, 67 against 59.

| Category | Gladly | HelpDesk |
| --- | --- | --- |
| Reliability (16%) | 70 | 60 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 84 | 63 |
| Agent ergonomics (13%) | 42 | 47 |
| Security & auth (14%) | 43 | 50 |
| Payments & pricing (10%) | 0 | 35 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 68 | 39 |
| Transparency & trust (7%) | 59 | 67 |

| Fact (where they differ) | Gladly | HelpDesk |
| --- | --- | --- |
| Vendor | Gladly Software, Inc. | Text, Inc. |
| Hosted endpoint | `https://{org}.gladly.com/api/v1` | `https://api.helpdesk.com` |
| Auth | API key | OAuth or key |
| Licence | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC | Proprietary service under Text's Terms of Use |
| Last release | 2026-10-07 | none |
| Terms last updated | 2016-06-21 | no date given |
| Privacy policy last updated | 2024-12-01 | no date given |
| Terms restrict automated access | yes | not found in the text |
| Arbitration or class-action waiver | yes | not found in the text |