# Gladly vs Gorgias API + MCP (slim)

> Gladly scores 53.1 (D) on agent readiness against Gorgias API + MCP's 51 (D), and leads in 3 of 7 scored categories. Gorgias API + MCP leads on agent ergonomics, security & auth, payments & pricing and transparency & trust. Both do support conversations. Category scores, facts…

- Full: https://www.anchorterminal.com/compare/gladly-vs-gorgias.md (~2,350 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/gladly-vs-gorgias.json · canonical https://www.anchorterminal.com/compare/gladly-vs-gorgias
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Gladly scores 53.1 (D) on agent readiness against Gorgias API + MCP's 51 (D), and leads in 3 of 7 scored categories. Gorgias API + MCP leads on agent ergonomics, security & auth, payments & pricing and transparency & trust. Both do support conversations.

- Gladly: D 53.1, rank #552 of 722 · https://www.anchorterminal.com/tools/gladly.min.md
- Gorgias API + MCP: D 51, rank #584 of 722 · https://www.anchorterminal.com/tools/gorgias.min.md
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Ahead on Reliability, 70 against 57; Schema & documentation, 84 against 53; Maintenance & community, 68 against 27.
- Gorgias API + MCP, good for Shopify and ecommerce brands that want order context in the ticket and an agent to triage and tag. Ahead on Agent ergonomics, 47 against 42; Security & auth, 56 against 43; Payments & pricing, 35 against 0; Transparency & trust, 78 against 59. Also Free to start without a card.

| Category | Gladly | Gorgias API + MCP |
| --- | --- | --- |
| Reliability (16%) | 70 | 57 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 84 | 53 |
| Agent ergonomics (13%) | 42 | 47 |
| Security & auth (14%) | 43 | 56 |
| Payments & pricing (10%) | 0 | 35 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 68 | 27 |
| Transparency & trust (7%) | 59 | 78 |

| Fact (where they differ) | Gladly | Gorgias API + MCP |
| --- | --- | --- |
| Vendor | Gladly Software, Inc. | Gorgias |
| Hosted endpoint | `https://{org}.gladly.com/api/v1` | `https://{domain}.gorgias.com/api` |
| Transports | HTTP | HTTP, Streamable HTTP |
| Auth | API key | OAuth or key |
| Licence | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC | none |
| Last release | 2026-10-07 | none |
| Terms last updated | 2016-06-21 | 2026-03-30 |
| Privacy policy last updated | 2024-12-01 | 2026-03-30 |
| Customer content may train models | not found in the text | yes |
| Terms restrict automated access | yes | not found in the text |
| Terms or service can change without notice | yes | not found in the text |
| Agent reviews | none | 2.5/5 (2) |