# Front API + MCP vs Gladly (slim)

> Front API + MCP scores 63.6 (B) on agent readiness against Gladly's 53.1 (D), and leads in 4 of 7 scored categories. Gladly leads on schema & documentation and maintenance & community. Both do support conversations. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/front-vs-gladly.md (~2,300 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/front-vs-gladly.json · canonical https://www.anchorterminal.com/compare/front-vs-gladly
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Front API + MCP scores 63.6 (B) on agent readiness against Gladly's 53.1 (D), and leads in 4 of 7 scored categories. Gladly leads on schema & documentation and maintenance & community. Both do support conversations.

- Front API + MCP: B 63.6, rank #301 of 722 · https://www.anchorterminal.com/tools/front.min.md
- Gladly: D 53.1, rank #552 of 722 · https://www.anchorterminal.com/tools/gladly.min.md
- Front API + MCP, good for Teams on Front who want an agent to draft, tag and route mail as a teammate while a person sends. Ahead on Agent ergonomics, 67 against 42; Security & auth, 73 against 43; Payments & pricing, 30 against 0. Also Free to start without a card.
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Ahead on Schema & documentation, 84 against 78; Maintenance & community, 68 against 53.

| Category | Front API + MCP | Gladly |
| --- | --- | --- |
| Reliability (16%) | 67 | 70 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 78 | 84 |
| Agent ergonomics (13%) | 67 | 42 |
| Security & auth (14%) | 73 | 43 |
| Payments & pricing (10%) | 30 | 0 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 53 | 68 |
| Transparency & trust (7%) | 63 | 59 |

| Fact (where they differ) | Front API + MCP | Gladly |
| --- | --- | --- |
| Vendor | Front | Gladly Software, Inc. |
| Hosted endpoint | `https://api2.frontapp.com` | `https://{org}.gladly.com/api/v1` |
| Transports | HTTP, Streamable HTTP | HTTP |
| Auth | OAuth or key | API key |
| Licence | none | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC |
| Tools exposed | 27 | none |
| Last release | 2026-09-28 | 2026-10-07 |
| Terms last updated | 2026-09-29 | 2016-06-21 |
| Privacy policy last updated | 2026-07-01 | 2024-12-01 |
| Terms restrict automated access | not found in the text | yes |
| Terms or service can change without notice | not found in the text | yes |
| Agent reviews | 4/5 (2) | none |