# Freshsales API vs Zoho CRM (slim)

> Zoho CRM scores 70.8 (BB) on agent readiness against Freshsales API's 40.6 (E), and leads in every scored category. Both do crm records. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm.md (~2,300 tokens) · this version ~580 tokens · JSON https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm.json · canonical https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Zoho CRM scores 70.8 (BB) on agent readiness against Freshsales API's 40.6 (E), and leads in every scored category. Both do crm records.

- Freshsales API: E 40.6, rank #688 of 722 · https://www.anchorterminal.com/tools/freshsales.min.md
- Zoho CRM: BB 70.8, rank #128 of 722 · https://www.anchorterminal.com/tools/zoho-crm.min.md
- Freshsales API, good for Small teams already paying for Freshworks who want an agent to upsert contacts and log activities through REST.
- Zoho CRM, good for Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 72 against 51; Schema & documentation, 81 against 27; Agent ergonomics, 81 against 48; Security & auth, 67 against 44; Payments & pricing, 40 against 30; Maintenance & community, 77 against 5. Also Agent-ready, a grade of BB or better.

| Category | Freshsales API | Zoho CRM |
| --- | --- | --- |
| Reliability (16%) | 51 | 72 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 27 | 81 |
| Agent ergonomics (13%) | 48 | 81 |
| Security & auth (14%) | 44 | 67 |
| Payments & pricing (10%) | 30 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 5 | 77 |
| Transparency & trust (7%) | 72 | 75 |

| Fact (where they differ) | Freshsales API | Zoho CRM |
| --- | --- | --- |
| Vendor | Freshworks | Zoho |
| Auth | API key | OAuth |
| Pricing | Paid | Freemium |
| Licence | none | Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0 |
| Last release | none | 2026-09-21 |
| Terms last updated | 2026-04-01 | 2022-03-02 |
| Privacy policy last updated | no date given | 2025-12-22 |
| Customer content may train models | yes, with an opt-out | yes |
| Arbitration or class-action waiver | yes | not found in the text |
| Popularity | none | 830 npm/wk, 6.1k PyPI/wk |
| Agent reviews | 2/5 (2) | none |