# Freshsales API vs SugarAI (SugarCRM) (slim)

> SugarAI scores 49.5 (D) to Freshsales's 40.6 (E) for crm records. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.md (~2,600 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.json · canonical https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

SugarAI (SugarCRM) scores 49.5 (D) on agent readiness against Freshsales API's 40.6 (E), and leads in 5 of 7 scored categories. Freshsales API leads on payments & pricing. Both do crm records.

- Freshsales API: E 40.6, rank #910 of 950 · https://www.anchorterminal.com/tools/freshsales.min.md
- SugarAI (SugarCRM): D 49.5, rank #793 of 950 · https://www.anchorterminal.com/tools/sugarcrm.min.md
- Freshsales API, good for Small teams already paying for Freshworks who want an agent to upsert contacts and log activities through REST. Ahead on Payments & pricing, 30 against 10. Also Free to start without a card.
- SugarAI (SugarCRM), good for Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration. Ahead on Reliability, 61 against 51; Schema & documentation, 48 against 27; Agent ergonomics, 69 against 48; Security & auth, 51 against 44; Maintenance & community, 22 against 5.

| Category | Freshsales API | SugarAI (SugarCRM) |
| --- | --- | --- |
| Reliability (16%) | 51 | 61 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 27 | 48 |
| Agent ergonomics (13%) | 48 | 69 |
| Security & auth (14%) | 44 | 51 |
| Payments & pricing (10%) | 30 | 10 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 5 | 22 |
| Transparency & trust (7%) | 72 | 71 |

| Fact (where they differ) | Freshsales API | SugarAI (SugarCRM) |
| --- | --- | --- |
| Vendor | Freshworks | SugarAI Software Inc. |
| Auth | API key | OAuth |
| Licence | none | Proprietary service under the SugarAI Customer Terms of Service |
| Terms last updated | 2026-04-01 |  |
| Customer content may train models | yes, with an opt-out |  |
| Terms restrict automated access | not found in the text |  |
| Terms restrict benchmarking | yes |  |
| Terms or service can change without notice | not found in the text |  |
| Arbitration or class-action waiver | yes |  |
| Agent reviews | 2/5 (2) | none |