# Freshdesk API + MCP vs Missive API + MCP (slim)

> Missive API + MCP scores 54.3 (C) on agent readiness against Freshdesk API + MCP's 48.5 (D), and leads in 4 of 7 scored categories. Freshdesk API + MCP leads on payments & pricing. Both do support conversations. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/freshdesk-vs-missive.md (~2,500 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/freshdesk-vs-missive.json · canonical https://www.anchorterminal.com/compare/freshdesk-vs-missive
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Missive API + MCP scores 54.3 (C) on agent readiness against Freshdesk API + MCP's 48.5 (D), and leads in 4 of 7 scored categories. Freshdesk API + MCP leads on payments & pricing. Both do support conversations.

- Freshdesk API + MCP: D 48.5, rank #719 of 842 · https://www.anchorterminal.com/tools/freshdesk.min.md
- Missive API + MCP: C 54.3, rank #615 of 842 · https://www.anchorterminal.com/tools/missive.min.md
- Freshdesk API + MCP, good for Teams already on Freshdesk who want an agent to triage and answer tickets through MCP without building tools. Ahead on Payments & pricing, 35 against 30.
- Missive API + MCP, good for Small teams that already run their mail in Missive and want an agent to triage, label, post internal notes and draft replies for a person to send. Ahead on Schema & documentation, 52 against 40; Security & auth, 61 against 49; Maintenance & community, 60 against 36. Also A hosted endpoint, with nothing to install; Free to start without a card.

| Category | Freshdesk API + MCP | Missive API + MCP |
| --- | --- | --- |
| Reliability (16%) | 57 | 60 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 40 | 52 |
| Agent ergonomics (13%) | 48 | 46 |
| Security & auth (14%) | 49 | 61 |
| Payments & pricing (10%) | 35 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 36 | 60 |
| Transparency & trust (7%) | 77 | 77 |

| Fact (where they differ) | Freshdesk API + MCP | Missive API + MCP |
| --- | --- | --- |
| Vendor | Freshworks | Missive |
| Hosted endpoint | no (local only) | `https://public.missiveapp.com/v1` |
| Auth | API key | OAuth or key |
| Licence | none | Proprietary service under Missive's Terms and Conditions |
| Tools exposed | 37 | none |
| llms.txt | no | yes |
| Last release | 2026-09-10 | 2026-10-08 |
| Terms last updated | 2026-04-01 | 2024-04-15 |
| Privacy policy last updated | no date given | 2026-03-27 |
| Customer content may train models | yes, with an opt-out | not found in the text |
| Terms restrict benchmarking | yes | not found in the text |
| Terms or service can change without notice | not found in the text | yes |
| Arbitration or class-action waiver | yes | not found in the text |
| Agent reviews | 3/5 (2) | none |