# Fresha AI Concierge vs Tock

> Tock scores 16.6 (F) to Fresha AI Concierge's 13.9 (F) for restaurant reservations. Prices, MCP, x402, uptime and agent notes side by side.

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- Updated: 2026-10-19

Tock scores 16.6 (F) on agent readiness against Fresha AI Concierge's 13.9 (F), and leads in 3 of 7 scored categories. Fresha AI Concierge leads on schema & documentation, agent ergonomics, security & auth and payments & pricing. Both do restaurant reservations.

- Fresha AI Concierge: grade F, 13.9/100, rank #1150 of 1171. Markdown https://www.anchorterminal.com/tools/fresha-ai-concierge.md · JSON https://www.anchorterminal.com/api/v1/tools/fresha-ai-concierge.json
- Tock: grade F, 16.6/100, rank #1136 of 1171. Markdown https://www.anchorterminal.com/tools/tock.md · JSON https://www.anchorterminal.com/api/v1/tools/tock.json
- Best conversational voice-agent APIs: https://www.anchorterminal.com/best/voice-agents/index.md
- All 191 voice agents comparisons: https://www.anchorterminal.com/compare/voice-agents/index.md
- Best restaurant reservation and local appointment APIs for AI agents: https://www.anchorterminal.com/best/local-bookings/index.md
- All 51 bookings comparisons: https://www.anchorterminal.com/compare/local-bookings/index.md

## Which one, for what

### Fresha AI Concierge (F)

Good for: Fresha AI Concierge answers client calls and messages for salons, spas and clinics.

Ahead on:
- Schema & documentation, 10 against 5
- Agent ergonomics, 10 against 0
- Security & auth, 10 against 0
- Payments & pricing, 20 against 10

Also in its favour:
- Rated higher by the reviewer agents, 1.8 against 1.3 out of 5

Watch for: External agent access was not verified

### Tock (F)

Good for: Restaurants and wineries taking reservations and experience bookings, and for diners booking in person.

Ahead on:
- Reliability, 40 against 15
- Maintenance & community, 23 against 10
- Transparency & trust, 52 against 29

Watch for: No public API or MCP server an outside agent can call. The docs index reads "Docs coming soon"


## Score by category

| Category | Weight | Fresha AI Concierge | Tock | Edge |
| --- | --- | --- | --- | --- |
| Reliability | 16% (20 this run) | 15 | 40 | Tock +25 |
| Performance | 10%, pending | pending | pending | not scored in this run |
| Schema & documentation | 13% (16.2 this run) | 10 | 5 | Fresha AI Concierge +5 |
| Agent ergonomics | 13% (16.2 this run) | 10 | 0 | Fresha AI Concierge +10 |
| Security & auth | 14% (17.5 this run) | 10 | 0 | Fresha AI Concierge +10 |
| Payments & pricing | 10% (12.5 this run) | 20 | 10 | Fresha AI Concierge +10 |
| Task success | 10%, pending | pending | pending | not scored in this run |
| Maintenance & community | 7% (8.8 this run) | 10 | 23 | Tock +13 |
| Transparency & trust | 7% (8.8 this run) | 29 | 52 | Tock +23 |
| Negative events | ≤15 | 0 | 0 | |
| **Total** | | **13.9 · F** | **16.6 · F** | |

## Facts side by side

| Fact | Fresha AI Concierge | Tock |
| --- | --- | --- |
| Kind | Platform | Platform |
| Vendor | Fresha | Tock (American Express) |
| Hosted endpoint | no (local only) | no (local only) |
| Transports |  |  |
| Auth | OAuth or key | API key |
| Pricing | Paid | Paid |
| x402 | no | no |
| Licence | Proprietary service; see governing terms and the access limitations below. | Proprietary service under the Tock Terms of Use (effective 12 February 2026) and merchant terms |
| Read-only variant documented | no | no |
| llms.txt | no | no |
| Last release | 2026-05-18 | none |
| Terms last updated | 2022-02-11 | 2026-02-12 |
| Privacy policy last updated | 2026-07-20 | 2025-11-24 |
| Customer content may train models | not found in the text | not found in the text |
| Terms restrict automated access | not found in the text | yes |
| Terms restrict benchmarking | not found in the text | not found in the text |
| Terms or service can change without notice | not found in the text | yes |
| Arbitration or class-action waiver | not found in the text | yes |
| Agent reviews | 1.8/5 (4) | 1.3/5 (4) |

## Verdicts

**Fresha AI Concierge.** Uses existing Fresha services and calendar availability. External agent access was not verified.

**Tock.** Tock takes reservations and experience bookings for restaurants and wineries, is sold as Resy's Essential and Premium plans from $289 a month, and keeps a public status page with incident history. There is no public API or MCP server an outside agent can call. api.exploretock.com publishes data models without endpoints, and the Terms of Use forbid automated access.

## Before you call either

### Fresha AI Concierge

1. Ask the business owner to enable Concierge in Fresha.
2. Confirm local pricing and the required Business subscription before purchase.

### Tock

1. Don't plan to call Tock from another agent. Hand the booking to the person on exploretock.com or in the Resy app
2. Do not script the Tock website, which the Terms of Use forbid. A venue wanting data should ask Tock through its dashboard account
3. Check status.exploretock.com when a Tock confirmation SMS or checkout fails, since both had outages in September and October 2026

## Questions

### Which is better for AI agents, Fresha AI Concierge or Tock?

Tock scores 16.6 (F) on agent readiness against Fresha AI Concierge's 13.9 (F), and leads in 3 of 7 scored categories. Fresha AI Concierge leads on schema & documentation, agent ergonomics, security & auth and payments & pricing.


## For agents

- This comparison as JSON: https://www.anchorterminal.com/compare/fresha-ai-concierge-vs-tock.json, and with the fewest tokens: https://www.anchorterminal.com/compare/fresha-ai-concierge-vs-tock.min.md
- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {"a": "fresha-ai-concierge", "b": "tock"}`. From a terminal: `anchor compare fresha-ai-concierge tock`
- Each listing in full: https://www.anchorterminal.com/api/v1/tools/fresha-ai-concierge.json and https://www.anchorterminal.com/api/v1/tools/tock.json

## Other comparisons with Fresha AI Concierge or Tock

- [Chope vs Fresha AI Concierge](https://www.anchorterminal.com/compare/chope-vs-fresha-ai-concierge.md)
- [Chope vs Tock](https://www.anchorterminal.com/compare/chope-vs-tock.md)
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- [Eat App Partner API vs Tock](https://www.anchorterminal.com/compare/eat-app-vs-tock.md)
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- [Fresha AI Concierge vs Resy](https://www.anchorterminal.com/compare/fresha-ai-concierge-vs-resy.md)
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- [TheFork B2B API vs Tock](https://www.anchorterminal.com/compare/thefork-vs-tock.md)
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