# Microsoft Dynamics 365 Sales vs Zoho CRM (slim)

> Zoho CRM scores 70.8 (BB) on agent readiness against Microsoft Dynamics 365 Sales's 69.7 (B), and leads in 2 of 7 scored categories. Microsoft Dynamics 365 Sales leads on agent ergonomics and security & auth. Both do crm records. Category scores, facts, verdicts and agent notes…

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Zoho CRM scores 70.8 (BB) on agent readiness against Microsoft Dynamics 365 Sales's 69.7 (B), and leads in 2 of 7 scored categories. Microsoft Dynamics 365 Sales leads on agent ergonomics and security & auth. Both do crm records.

- Microsoft Dynamics 365 Sales: B 69.7, rank #150 of 722 · https://www.anchorterminal.com/tools/dynamics-365-sales.min.md
- Zoho CRM: BB 70.8, rank #128 of 722 · https://www.anchorterminal.com/tools/zoho-crm.min.md
- Microsoft Dynamics 365 Sales, good for Organisations already on Dynamics 365 or Microsoft 365 that want an agent to work inside existing security roles. Ahead on Agent ergonomics, 86 against 81; Security & auth, 74 against 67. Also Runs on your own machine.
- Zoho CRM, good for Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 72 against 65; Payments & pricing, 40 against 25. Also Agent-ready, a grade of BB or better; Free to start without a card.

| Category | Microsoft Dynamics 365 Sales | Zoho CRM |
| --- | --- | --- |
| Reliability (16%) | 65 | 72 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 81 | 81 |
| Agent ergonomics (13%) | 86 | 81 |
| Security & auth (14%) | 74 | 67 |
| Payments & pricing (10%) | 25 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 79 | 77 |
| Transparency & trust (7%) | 75 | 75 |

| Fact (where they differ) | Microsoft Dynamics 365 Sales | Zoho CRM |
| --- | --- | --- |
| Vendor | Microsoft | Zoho |
| Transports | HTTP, stdio | HTTP |
| Pricing | Paid | Freemium |
| Licence | Proprietary service under the Microsoft Product Terms. The Python SDK and the @microsoft/dataverse npm package are MIT | Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0 |
| Tools exposed | 15 | none |
| Last release | 2026-10-07 | 2026-09-21 |
| Terms last updated | no date given | 2022-03-02 |
| Privacy policy last updated | 2026-09-01 | 2025-12-22 |
| Terms restrict benchmarking | not found in the text | yes |
| Popularity | 2.9k npm/wk, 11k PyPI/wk | 830 npm/wk, 6.1k PyPI/wk |