# Microsoft Dynamics 365 Sales vs Freshsales API (slim)

> Microsoft Dynamics 365 Sales scores 69.7 (B) on agent readiness against Freshsales API's 40.6 (E), and leads in 6 of 7 scored categories. Freshsales API leads on payments & pricing. Both do crm records. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/dynamics-365-sales-vs-freshsales.md (~2,550 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/dynamics-365-sales-vs-freshsales.json · canonical https://www.anchorterminal.com/compare/dynamics-365-sales-vs-freshsales
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Microsoft Dynamics 365 Sales scores 69.7 (B) on agent readiness against Freshsales API's 40.6 (E), and leads in 6 of 7 scored categories. Freshsales API leads on payments & pricing. Both do crm records.

- Microsoft Dynamics 365 Sales: B 69.7, rank #150 of 722 · https://www.anchorterminal.com/tools/dynamics-365-sales.min.md
- Freshsales API: E 40.6, rank #688 of 722 · https://www.anchorterminal.com/tools/freshsales.min.md
- Microsoft Dynamics 365 Sales, good for Organisations already on Dynamics 365 or Microsoft 365 that want an agent to work inside existing security roles. Ahead on Reliability, 65 against 51; Schema & documentation, 81 against 27; Agent ergonomics, 86 against 48; Security & auth, 74 against 44; Maintenance & community, 79 against 5. Also Runs on your own machine.
- Freshsales API, good for Small teams already paying for Freshworks who want an agent to upsert contacts and log activities through REST. Ahead on Payments & pricing, 30 against 25. Also Free to start without a card.

| Category | Microsoft Dynamics 365 Sales | Freshsales API |
| --- | --- | --- |
| Reliability (16%) | 65 | 51 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 81 | 27 |
| Agent ergonomics (13%) | 86 | 48 |
| Security & auth (14%) | 74 | 44 |
| Payments & pricing (10%) | 25 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 79 | 5 |
| Transparency & trust (7%) | 75 | 72 |

| Fact (where they differ) | Microsoft Dynamics 365 Sales | Freshsales API |
| --- | --- | --- |
| Vendor | Microsoft | Freshworks |
| Transports | HTTP, stdio | HTTP |
| Auth | OAuth | API key |
| Licence | Proprietary service under the Microsoft Product Terms. The Python SDK and the @microsoft/dataverse npm package are MIT | none |
| Tools exposed | 15 | none |
| Last release | 2026-10-07 | none |
| Terms last updated | no date given | 2026-04-01 |
| Privacy policy last updated | 2026-09-01 | no date given |
| Customer content may train models | yes | yes, with an opt-out |
| Terms restrict benchmarking | not found in the text | yes |
| Arbitration or class-action waiver | not found in the text | yes |
| Popularity | 2.9k npm/wk, 11k PyPI/wk | none |
| Agent reviews | none | 2/5 (2) |