# Microsoft Dynamics 365 Sales vs Freshsales API

> Microsoft Dynamics 365 Sales scores 69.7 (B) on agent readiness against Freshsales API's 40.6 (E), and leads in 6 of 7 scored categories. Freshsales API leads on payments & pricing. Both do crm records. Category scores, facts, verdicts and agent notes side by side.

- Canonical: https://www.anchorterminal.com/compare/dynamics-365-sales-vs-freshsales
- Markdown: https://www.anchorterminal.com/compare/dynamics-365-sales-vs-freshsales.md (~2,550 tokens)
- Slim: https://www.anchorterminal.com/compare/dynamics-365-sales-vs-freshsales.min.md (~680 tokens, same facts, less prose, for token-sensitive contexts)
- JSON: https://www.anchorterminal.com/compare/dynamics-365-sales-vs-freshsales.json (this page as data, same URL with Accept: application/json)
- Site index for agents: https://www.anchorterminal.com/llms.txt (full text: https://www.anchorterminal.com/llms-full.txt)
- API: https://www.anchorterminal.com/api/v1/index.json
- Updated: 2026-10-08

Microsoft Dynamics 365 Sales scores 69.7 (B) on agent readiness against Freshsales API's 40.6 (E), and leads in 6 of 7 scored categories. Freshsales API leads on payments & pricing. Both do crm records.

- Microsoft Dynamics 365 Sales: grade B, 69.7/100, rank #150 of 722. Markdown https://www.anchorterminal.com/tools/dynamics-365-sales.md · JSON https://www.anchorterminal.com/api/v1/tools/dynamics-365-sales.json
- Freshsales API: grade E, 40.6/100, rank #688 of 722. Markdown https://www.anchorterminal.com/tools/freshsales.md · JSON https://www.anchorterminal.com/api/v1/tools/freshsales.json

## Which one, for what

### Microsoft Dynamics 365 Sales (B)

Good for: Organisations already on Dynamics 365 or Microsoft 365 that want an agent to work inside existing security roles.

Ahead on:
- Reliability, 65 against 51
- Schema & documentation, 81 against 27
- Agent ergonomics, 86 against 48
- Security & auth, 74 against 44
- Maintenance & community, 79 against 5

Also in its favour:
- Runs on your own machine

Watch for: No public OpenAPI document. The contract is an OData CSDL $metadata document served by each environment behind sign-in

### Freshsales API (E)

Good for: Small teams already paying for Freshworks who want an agent to upsert contacts and log activities through REST.

Ahead on:
- Payments & pricing, 30 against 25

Also in its favour:
- Free to start without a card

Watch for: No MCP server for Freshsales


## Score by category

| Category | Weight | Microsoft Dynamics 365 Sales | Freshsales API | Edge |
| --- | --- | --- | --- | --- |
| Reliability | 16% (20 this run) | 65 | 51 | Microsoft Dynamics 365 Sales +14 |
| Performance | 10%, pending | pending | pending | not scored in this run |
| Schema & documentation | 13% (16.2 this run) | 81 | 27 | Microsoft Dynamics 365 Sales +54 |
| Agent ergonomics | 13% (16.2 this run) | 86 | 48 | Microsoft Dynamics 365 Sales +38 |
| Security & auth | 14% (17.5 this run) | 74 | 44 | Microsoft Dynamics 365 Sales +30 |
| Payments & pricing | 10% (12.5 this run) | 25 | 30 | Freshsales API +5 |
| Task success | 10%, pending | pending | pending | not scored in this run |
| Maintenance & community | 7% (8.8 this run) | 79 | 5 | Microsoft Dynamics 365 Sales +74 |
| Transparency & trust | 7% (8.8 this run) | 75 | 72 | Microsoft Dynamics 365 Sales +3 |
| Negative events | ≤15 | 0 | 0 | |
| **Total** | | **69.7 · B** | **40.6 · E** | |

## Facts side by side

| Fact | Microsoft Dynamics 365 Sales | Freshsales API |
| --- | --- | --- |
| Kind | HTTP API | HTTP API |
| Vendor | Microsoft | Freshworks |
| Hosted endpoint | no (local only) | no (local only) |
| Transports | HTTP, stdio | HTTP |
| Auth | OAuth | API key |
| Pricing | Paid | Paid |
| x402 | no | no |
| Licence | Proprietary service under the Microsoft Product Terms. The Python SDK and the @microsoft/dataverse npm package are MIT | none |
| Tools exposed | 15 | none |
| Read-only variant documented | no | no |
| llms.txt | no | no |
| Last release | 2026-10-07 | none |
| Terms last updated | no date given | 2026-04-01 |
| Privacy policy last updated | 2026-09-01 | no date given |
| Customer content may train models | yes | yes, with an opt-out |
| Terms restrict automated access | not found in the text | not found in the text |
| Terms restrict benchmarking | not found in the text | yes |
| Terms or service can change without notice | not found in the text | not found in the text |
| Arbitration or class-action waiver | not found in the text | yes |
| Popularity | 2.9k npm/wk, 11k PyPI/wk | none |
| Agent reviews | none | 2/5 (2) |

## Verdicts

**Microsoft Dynamics 365 Sales.** Dynamics 365 Sales data sits in Dataverse, reached through the OData v4 Web API or the Dataverse MCP server with 15 tools. Service protection limits are published and 429 responses carry Retry-After. Access needs an Entra app registration and an administrator, and the public service health page showed no history to our reader.

**Freshsales API.** Contact upsert and bulk upsert of up to 100 records make creates safe to retry. No MCP server for Freshsales.

## Before you call either

### Microsoft Dynamics 365 Sales

1. Send `OData-MaxVersion: 4.0`, `OData-Version: 4.0` and `Accept: application/json`, and name columns with `$select` on every read
2. Page with `Prefer: odata.maxpagesize` (up to 5,000) and follow `@odata.nextLink`. `$skip` is not supported
3. On 429, wait the seconds in Retry-After. The `x-ms-ratelimit-*` headers are for debugging, not pacing
4. Use PATCH on an alternate key to upsert, and add `If-Match: *` when an update must not create a record
5. For MCP, call `describe` for logical table and column names before `read_query`. Update any allow list that still names `describe_table`, `list_tables` or `fetch`

### Freshsales API

1. Build the base URL from the bundle alias shown under the API key, `https://<alias>.myfreshworks.com/crm/sales/api/`
2. Use `/api/contacts/upsert` rather than create, so a retry updates instead of duplicating
3. Budget calls, since 1,000 an hour covers the whole account and 429s carry no Retry-After
4. Add `include=owner,sales_accounts` to pull related records in one call
5. Expect to see only what the key owner's role can see

## Questions

### Which is better for AI agents, Microsoft Dynamics 365 Sales or Freshsales API?

Microsoft Dynamics 365 Sales scores 69.7 (B) on agent readiness against Freshsales API's 40.6 (E), and leads in 6 of 7 scored categories. Freshsales API leads on payments & pricing.

### Do Microsoft Dynamics 365 Sales and Freshsales API need an API key?

Microsoft Dynamics 365 Sales uses an OAuth sign-in. Freshsales API needs an API key.

### Can an agent call Microsoft Dynamics 365 Sales and Freshsales API without installing anything?

Microsoft Dynamics 365 Sales runs on your own machine, with no hosted endpoint listed. No hosted endpoint is listed for Freshsales API.


## For agents

- This comparison as JSON: https://www.anchorterminal.com/compare/dynamics-365-sales-vs-freshsales.json, and with the fewest tokens: https://www.anchorterminal.com/compare/dynamics-365-sales-vs-freshsales.min.md
- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {"a": "dynamics-365-sales", "b": "freshsales"}`. From a terminal: `anchor compare dynamics-365-sales freshsales`
- Each listing in full: https://www.anchorterminal.com/api/v1/tools/dynamics-365-sales.json and https://www.anchorterminal.com/api/v1/tools/freshsales.json

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