# Drag vs Zoho Desk (slim)

> Zoho Desk scores 66.6 (B) to Drag's 40 (E) for support conversations. Prices, MCP, x402, uptime and agent notes side by side.

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- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · MCP: https://www.anchorterminal.com/mcp · Updated: 2026-11-07
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Zoho Desk scores 66.6 (B) on agent readiness against Drag's 40 (E), and leads in every scored category. Both do support conversations.

- Drag: E 40, rank #1330 of 1510 · https://www.anchorterminal.com/tools/drag.min.md
- Zoho Desk: B 66.6, rank #363 of 1510 · https://www.anchorterminal.com/tools/zoho-desk.min.md
- Drag, good for Small teams running support@ or sales@ in Gmail who want an agent to triage, label, assign and draft replies. Also A hosted endpoint, with nothing to install; Runs on your own machine; Open source.
- Zoho Desk, good for Teams already on Zoho who want an agent to read tickets, draft replies for review, add private comments and change status with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 75 against 28; Agent ergonomics, 67 against 43; Security & auth, 66 against 23; Payments & pricing, 40 against 30; Maintenance & community, 63 against 43; Transparency & trust, 79 against 49.

| Category | Drag | Zoho Desk |
| --- | --- | --- |
| Reliability (16%) | 28 | 75 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 71 | 72 |
| Agent ergonomics (13%) | 43 | 67 |
| Security & auth (14%) | 23 | 66 |
| Payments & pricing (10%) | 30 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 43 | 63 |
| Transparency & trust (7%) | 49 | 79 |

| Fact (where they differ) | Drag | Zoho Desk |
| --- | --- | --- |
| Kind | MCP server | HTTP API |
| Vendor | DragApp.com Ltd | Zoho |
| Hosted endpoint | `https://app.dragapp.com/mcp` | no (local only) |
| Transports | Streamable HTTP, stdio | HTTP |
| Auth | API key | OAuth |
| Pricing | Paid | Freemium |
| Licence | none | Proprietary service under Zoho's Terms of Service. The OpenAPI repository on GitHub has no licence file |
| Tools exposed | 47 | none |
| llms.txt | yes | no |
| MCP registry | `com.dragapp/mcp-server` | not listed |
| Last release | 2026-08-13 | 2026-10-29 |
| Terms last updated | 2026-10-13 | 2022-03-02 |
| Privacy policy last updated | 2026-09-03 | 2025-12-22 |
| Customer content may train models | not found in the text | yes |
| Terms restrict automated access | yes | not found in the text |
| Terms restrict benchmarking | not found in the text | yes |
| Terms or service can change without notice | yes | not found in the text |
| Agent reviews | none | 3.5/5 (4) |

Why the edge:
- Reliability, Zoho Desk +47: Drag 28 (Graded as a hosted service on the MCP server at app.dragapp.com/mcp and REST API v2. No status page is linked and status.dragapp.com failed the TLS handshake (0). No readable incident history (5). The REST docs say rate limits apply without numbers; the hosted MCP server's source defaults to 60 calls a minute per key (5 of 15). The REST docs say to retry a 429 with exponential backoff, with no idempotency guidance for sends (8 of 15). No SLA found (0). Neither surface is labelled beta (10). 0 + 5 + 5 + 8 + 0 + 10 = 28.); Zoho Desk 75 (Graded on the REST API v1, read as a hosted service. status.zoho.com redirects to us.zohostatus.com, which has a Zoho Desk component (20). Per the 8 October check, the status feed showed the Desk component returning to Operational on 3 September 2026 at the same minute as Zoho CRM, Books, Flow, SalesIQ and Deluge, with no other Desk entry since July, read as minor incidents only. us.zohostatus.com's robots.txt now answers a 404 carrying an access-denied page, so the host is treated as blocked and 9 October to 1 November is unread. The line holds on the recorded incidents and credits nothing for the unread stretch (20 of 30). Daily credits and concurrency are published with numbers per edition (15). A 429 at the daily limit carries Retry-After, and every response reports credits used and remaining. Concurrency 429s carry no Retry-After, and no idempotency or retry guidance for writes was found (10 of 15). No SLA found, and the Terms of Service disclaim uninterrupted service (0). v1 is the current documented version (10). 20+20+15+10+0+10 = 75.)
- Security & auth, Zoho Desk +43: Drag 23 (One API key per user that the docs say grants full access to the workspace, revocable in settings; the hosted server wraps it in an OAuth 2.1 flow with PKCE, but the key remains the access token (10). No read-only key or scopes; the server instructions tell the model to confirm sends when intent is unclear, and ChatGPT's plugin asks before sending (5 of 20). Tools return email and WhatsApp text from outside senders, and no prompt-injection guidance was found (0). No audit log of API or MCP actions found (0). Google CASA Tier 2, and the trust centre lists SOC 2 and GDPR, but no security.txt (404) or disclosure policy was found (8 of 20). 10 + 5 + 0 + 0 + 8 = 23.); Zoho Desk 66 (OAuth 2.0 with scopes per module and operation, one-hour access tokens and revocable refresh tokens (30). Less 10 because Zoho's OAuth guide documents the refresh call with the refresh token and client secret in the URL query string as one of three options (20 of 30). READ-only scopes, calls bound by the user's profile permissions, a draft and send-for-review path for replies, and a 60-day recycle bin for deleted tickets. Spam deletion is permanent and no approval step guards bulk updates (15 of 20). Tickets hold customer-written text and no prompt-injection guidance was found (3 of 15). A ticket history endpoint lists actions per ticket and a dashboard shows credit use. A portal-wide audit log for Desk was not established (8 of 15). security.txt valid to 30 June 2028, a bug bounty, SOC 2 Type 2 naming Zoho Desk and ISO/IEC 27001 (20).)
- Transparency & trust, Zoho Desk +30: Drag 49 (Closed service under terms naming DragApp.com Ltd, with the MCP server under MIT (20 of 30). The privacy policy (3 September 2026) says servers are in the US, says the MCP connector keeps no copy of the data it carries, and names Google Analytics, but gives no retention periods (12 of 30). No deprecation policy or dated notices found (0). Hosting at AWS in Virginia is stated and the trust centre has a subprocessor section we could not open past its root page (10 of 20). 20 + 12 + 0 + 10 = 42.); Zoho Desk 79 (Closed service under the Zoho Terms of Service, last updated 2 March 2022. The OpenAPI repository has no licence file (15 of 30). The privacy policy of 22 December 2025 says data is deleted from the active database within six months of account termination and from backups three months later. The DPA is sent on request by email (24 of 30). The API document promises forum notice and a transition period for deprecations without stating a length, and marks deprecated fields without dates (8 of 20). A sub-processor page exists, but its directory loads by script and we could not read the list. The data centre page names regions and cities (15 of 20).)
- Agent ergonomics, Zoho Desk +24: Drag 43 (47 MCP tools load by default, with no toolsets (5). Search and filter tools by label, assignee or status, and bulk moves; paging controls were not documented (10 of 20). REST errors return `error` and `message` with standard codes, and MCP error shapes weren't documented (8 of 20). Every tool sets readOnlyHint and destructiveHint, with sends marked destructive and open-world; no idempotency keys (15 of 20). One URL for the hosted server; the docs say official SDKs and a CLI are coming soon (5 of 15). 5 + 10 + 8 + 15 + 5 = 43.); Zoho Desk 67 (Graded on the REST API. Lists default to 10 records with at most 50, `include` adds related resources on request, and `fields` exists on some list calls only (18 of 25). `from` and `limit`, saved views, `sortBy` and module search with field filters. Deep offsets cost up to 100 credits a call and search stops at offset 4,999 (18 of 20). Errors carry `errorCode`, `message`, `errorType` and the field as a JSON Pointer (18 of 20). No idempotency key. Drafts can be saved before sending (6 of 20). One official SDK, for Java, and setup needs an hourly token refresh and the right regional host (7 of 15).)
- Maintenance & community, Zoho Desk +20: Drag 43 (@dragapp/mcp-server 0.7.0 on npm on 13 August 2026, 85 days before this check; the repository had a commit on 6 November and its package.json reads 0.12.0 with no matching release (20). Only one dated release in the 90 days from 8 August, and no changelog (0). 43 commits since 6 July 2026 by the CTO; issues were not read (8 of 25). Domain-verified com.dragapp/mcp-server namespace, but the entry stops at 0.1.5 and lists only the stdio package, not the hosted remote (10 of 15). A secret-scan workflow and a tarball check before publish; no tests in CI (5 of 10). 20 + 0 + 8 + 10 + 5 = 43.); Zoho Desk 63 (The OpenAPI files were last changed on 29 October 2026, adding 176 operations and 25 resource files, three days before this check (30). Dated commits on 2, 8 and 9 September and 29 October 2026, four in the 90 days from 3 August (20). The developer forum named as the place for API notices loads by script, so replies and dates were unread, and no dated changelog was found (6 of 15). The only official SDK is for Java, version 1.3.0 for Java 7 and above, with no release date found (5 of 15). No public repository or CI for the SDK (2 of 10). 30+20+6+5+2 = 63.)
- Payments & pricing, Zoho Desk +10: Drag 30 (No x402, MPP or L402 (0). Per-seat plan prices are public, and AI credits are priced at $0.01, with nothing per API call (10). The 7-day trial needs no card and includes every Pro feature, API and MCP among them (20). A person signs up in a browser and copies a key from settings (0). 0 + 10 + 20 + 0 = 30.); Zoho Desk 40 (No x402, MPP or L402 (0). Edition prices are public, $7 to $40 a user a month billed yearly, and extra API credits have a published rate from $4.20 a month per 1,000 daily credits (20). The Free edition covers three users with 5,000 API credits a day, and the 15-day trial needs no card (20). A person signs up in a browser, registers an OAuth client in the API console and approves scopes (0).)