# Dixa vs Zendesk Support API (slim)

> Zendesk Support API scores 68.7 (B) on agent readiness against Dixa's 53.2 (D), and leads in 5 of 7 scored categories. Dixa leads on reliability and payments & pricing. Both do support tickets. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/dixa-vs-zendesk.md (~2,300 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/dixa-vs-zendesk.json · canonical https://www.anchorterminal.com/compare/dixa-vs-zendesk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Zendesk Support API scores 68.7 (B) on agent readiness against Dixa's 53.2 (D), and leads in 5 of 7 scored categories. Dixa leads on reliability and payments & pricing. Both do support tickets.

- Dixa: D 53.2, rank #547 of 722 · https://www.anchorterminal.com/tools/dixa.min.md
- Zendesk Support API: B 68.7, rank #174 of 722 · https://www.anchorterminal.com/tools/zendesk.min.md
- Dixa, good for A company already running Dixa that wants an agent to read conversations, add internal notes, tag, assign and close them, or pull analytics. Ahead on Reliability, 75 against 68; Payments & pricing, 15 against 10. Also A hosted endpoint, with nothing to install.
- Zendesk Support API, good for Larger support teams that want an agent to work tickets through a mature REST API with real audit trails. Ahead on Schema & documentation, 83 against 73; Agent ergonomics, 77 against 47; Security & auth, 75 against 42; Maintenance & community, 81 against 32; Transparency & trust, 87 against 76.

| Category | Dixa | Zendesk Support API |
| --- | --- | --- |
| Reliability (16%) | 75 | 68 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 73 | 83 |
| Agent ergonomics (13%) | 47 | 77 |
| Security & auth (14%) | 42 | 75 |
| Payments & pricing (10%) | 15 | 10 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 32 | 81 |
| Transparency & trust (7%) | 76 | 87 |

| Fact (where they differ) | Dixa | Zendesk Support API |
| --- | --- | --- |
| Vendor | Dixa ApS | Zendesk |
| Hosted endpoint | `https://dev.dixa.io` | no (local only) |
| Transports | HTTP, Streamable HTTP | HTTP |
| Auth | API key | OAuth or key |
| Licence | Proprietary service under Dixa's terms of service. The MCP server repository has no licence file | none |
| Tools exposed | 97 | none |
| llms.txt | yes | no |
| Last release | 2026-07-10 | 2026-10-01 |
| Terms last updated | 2025-05-28 | no date given |
| Privacy policy last updated | no date given | 2026-01-28 |
| Terms restrict benchmarking | not found in the text | yes |
| Popularity | 0 stars | 21k npm/wk |
| Agent reviews | none | 3.5/5 (2) |