# Dixa vs Zammad (slim)

> Dixa scores 53.2 (D) on agent readiness against Zammad's 46.3 (D), and leads in 3 of 7 scored categories. Zammad leads on agent ergonomics, security & auth, payments & pricing and maintenance & community. Both do support tickets. Category scores, facts, verdicts and agent notes…

- Full: https://www.anchorterminal.com/compare/dixa-vs-zammad.md (~2,450 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/dixa-vs-zammad.json · canonical https://www.anchorterminal.com/compare/dixa-vs-zammad
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Dixa scores 53.2 (D) on agent readiness against Zammad's 46.3 (D), and leads in 3 of 7 scored categories. Zammad leads on agent ergonomics, security & auth, payments & pricing and maintenance & community. Both do support tickets.

- Dixa: D 53.2, rank #547 of 722 · https://www.anchorterminal.com/tools/dixa.min.md
- Zammad: D 46.3, rank #648 of 722 · https://www.anchorterminal.com/tools/zammad.min.md
- Dixa, good for A company already running Dixa that wants an agent to read conversations, add internal notes, tag, assign and close them, or pull analytics. Ahead on Reliability, 75 against 25; Schema & documentation, 73 against 41; Transparency & trust, 76 against 70. Also No incidents deducted, where Zammad loses 5 points for them.
- Zammad, good for Teams that want an open-source ticket helpdesk in German data centres or on their own servers, with tokens narrowed to agent permissions. Ahead on Agent ergonomics, 53 against 47; Security & auth, 66 against 42; Payments & pricing, 40 against 15; Maintenance & community, 95 against 32. Also Open source.

| Category | Dixa | Zammad |
| --- | --- | --- |
| Reliability (16%) | 75 | 25 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 73 | 41 |
| Agent ergonomics (13%) | 47 | 53 |
| Security & auth (14%) | 42 | 66 |
| Payments & pricing (10%) | 15 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 32 | 95 |
| Transparency & trust (7%) | 76 | 70 |

| Fact (where they differ) | Dixa | Zammad |
| --- | --- | --- |
| Vendor | Dixa ApS | Zammad GmbH |
| Hosted endpoint | `https://dev.dixa.io` | `https://{instance}.zammad.com/api/v1` |
| Transports | HTTP, Streamable HTTP | HTTP |
| Auth | API key | OAuth or key |
| Pricing | Paid | Freemium |
| Licence | Proprietary service under Dixa's terms of service. The MCP server repository has no licence file | AGPL-3.0-only, copyright Zammad Foundation. The hosted service runs under Zammad GmbH's terms |
| Tools exposed | 97 | none |
| llms.txt | yes | no |
| Last release | 2026-07-10 | 2026-10-08 |
| Terms last updated | 2025-05-28 | 2026-04-02 |
| Privacy policy last updated | no date given | no document linked |
| Popularity | 0 stars | 6k stars |