# Dixa vs Plain API + MCP (slim)

> Plain API + MCP scores 65.5 (B) on agent readiness against Dixa's 53.2 (D), and leads in 5 of 7 scored categories. Dixa leads on reliability and transparency & trust. Both do support tickets. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/dixa-vs-plain.md (~2,300 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/dixa-vs-plain.json · canonical https://www.anchorterminal.com/compare/dixa-vs-plain
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Plain API + MCP scores 65.5 (B) on agent readiness against Dixa's 53.2 (D), and leads in 5 of 7 scored categories. Dixa leads on reliability and transparency & trust. Both do support tickets.

- Dixa: D 53.2, rank #547 of 722 · https://www.anchorterminal.com/tools/dixa.min.md
- Plain API + MCP: B 65.5, rank #256 of 722 · https://www.anchorterminal.com/tools/plain.min.md
- Dixa, good for A company already running Dixa that wants an agent to read conversations, add internal notes, tag, assign and close them, or pull analytics. Ahead on Reliability, 75 against 70; Transparency & trust, 76 against 69. Also No incidents deducted, where Plain API + MCP loses 3 points for them.
- Plain API + MCP, good for B2B teams that want an API-first helpdesk where an agent can do everything a person can, with scoped machine keys. Ahead on Schema & documentation, 92 against 73; Agent ergonomics, 68 against 47; Security & auth, 65 against 42; Payments & pricing, 30 against 15; Maintenance & community, 84 against 32. Also Free to start without a card.

| Category | Dixa | Plain API + MCP |
| --- | --- | --- |
| Reliability (16%) | 75 | 70 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 73 | 92 |
| Agent ergonomics (13%) | 47 | 68 |
| Security & auth (14%) | 42 | 65 |
| Payments & pricing (10%) | 15 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 32 | 84 |
| Transparency & trust (7%) | 76 | 69 |

| Fact (where they differ) | Dixa | Plain API + MCP |
| --- | --- | --- |
| Vendor | Dixa ApS | Plain |
| Hosted endpoint | `https://dev.dixa.io` | `https://core-api.uk.plain.com/graphql/v1` |
| Auth | API key | OAuth or key |
| Licence | Proprietary service under Dixa's terms of service. The MCP server repository has no licence file | none |
| Tools exposed | 97 | 32 |
| Last release | 2026-07-10 | 2026-09-24 |
| Terms last updated | 2025-05-28 | 2026-02-24 |
| Privacy policy last updated | no date given | 2025-08-01 |
| Terms restrict benchmarking | not found in the text | yes |
| Terms or service can change without notice | not found in the text | yes |
| Popularity | 0 stars | 191k npm/wk |
| Agent reviews | none | 4.5/5 (2) |