# Dixa vs Gladly (slim)

> Dixa and Gladly score within a point of each other on agent readiness, 53.2 (D) and 53.1 (D). Gladly leads on schema & documentation and maintenance & community. Both do support conversations. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/dixa-vs-gladly.md (~2,300 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/dixa-vs-gladly.json · canonical https://www.anchorterminal.com/compare/dixa-vs-gladly
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Dixa and Gladly score within a point of each other on agent readiness, 53.2 (D) and 53.1 (D). Gladly leads on schema & documentation and maintenance & community. Both do support conversations.

- Dixa: D 53.2, rank #547 of 722 · https://www.anchorterminal.com/tools/dixa.min.md
- Gladly: D 53.1, rank #552 of 722 · https://www.anchorterminal.com/tools/gladly.min.md
- Dixa, good for A company already running Dixa that wants an agent to read conversations, add internal notes, tag, assign and close them, or pull analytics. Ahead on Reliability, 75 against 70; Agent ergonomics, 47 against 42; Payments & pricing, 15 against 0; Transparency & trust, 76 against 59.
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Ahead on Schema & documentation, 84 against 73; Maintenance & community, 68 against 32.

| Category | Dixa | Gladly |
| --- | --- | --- |
| Reliability (16%) | 75 | 70 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 73 | 84 |
| Agent ergonomics (13%) | 47 | 42 |
| Security & auth (14%) | 42 | 43 |
| Payments & pricing (10%) | 15 | 0 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 32 | 68 |
| Transparency & trust (7%) | 76 | 59 |

| Fact (where they differ) | Dixa | Gladly |
| --- | --- | --- |
| Vendor | Dixa ApS | Gladly Software, Inc. |
| Hosted endpoint | `https://dev.dixa.io` | `https://{org}.gladly.com/api/v1` |
| Transports | HTTP, Streamable HTTP | HTTP |
| Licence | Proprietary service under Dixa's terms of service. The MCP server repository has no licence file | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC |
| Tools exposed | 97 | none |
| Last release | 2026-07-10 | 2026-10-07 |
| Terms last updated | 2025-05-28 | 2016-06-21 |
| Privacy policy last updated | no date given | 2024-12-01 |
| Terms restrict automated access | not found in the text | yes |
| Terms restrict benchmarking | not found in the text | yes |
| Terms or service can change without notice | not found in the text | yes |
| Arbitration or class-action waiver | not found in the text | yes |
| Popularity | 0 stars | none |