# Crisp API + MCP vs Zoho Desk (slim)

> Zoho Desk scores 66.6 (B) on agent readiness against Crisp API + MCP's 47.6 (D), and leads in 6 of 7 scored categories. Crisp API + MCP leads on maintenance & community. Both do support tickets. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/crisp-vs-zoho-desk.md (~2,400 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/crisp-vs-zoho-desk.json · canonical https://www.anchorterminal.com/compare/crisp-vs-zoho-desk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Zoho Desk scores 66.6 (B) on agent readiness against Crisp API + MCP's 47.6 (D), and leads in 6 of 7 scored categories. Crisp API + MCP leads on maintenance & community. Both do support tickets.

- Crisp API + MCP: D 47.6, rank #739 of 842 · https://www.anchorterminal.com/tools/crisp.min.md
- Zoho Desk: B 66.6, rank #262 of 842 · https://www.anchorterminal.com/tools/zoho-desk.min.md
- Crisp API + MCP, good for Small teams that want a cheap shared inbox and live chat with an MCP server that can act. Ahead on Maintenance & community, 80 against 63. Also A hosted endpoint, with nothing to install.
- Zoho Desk, good for Teams already on Zoho who want an agent to read tickets, draft replies for review, add private comments and change status with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 75 against 38; Schema & documentation, 72 against 46; Agent ergonomics, 67 against 51; Security & auth, 66 against 39; Payments & pricing, 40 against 30. Also Free to start without a card.

| Category | Crisp API + MCP | Zoho Desk |
| --- | --- | --- |
| Reliability (16%) | 38 | 75 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 46 | 72 |
| Agent ergonomics (13%) | 51 | 67 |
| Security & auth (14%) | 39 | 66 |
| Payments & pricing (10%) | 30 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 80 | 63 |
| Transparency & trust (7%) | 76 | 79 |

| Fact (where they differ) | Crisp API + MCP | Zoho Desk |
| --- | --- | --- |
| Vendor | Crisp | Zoho |
| Hosted endpoint | `https://api.crisp.chat/v1` | no (local only) |
| Transports | HTTP, Streamable HTTP | HTTP |
| Auth | OAuth or key | OAuth |
| Licence | none | Proprietary service under Zoho's Terms of Service. The OpenAPI repository on GitHub has no licence file |
| Read-only variant documented | yes | no |
| Last release | 2026-09-14 | 2026-09-09 |
| Terms last updated | 2026-07-27 | 2022-03-02 |
| Privacy policy last updated | 2026-07-15 | 2025-12-22 |
| Customer content may train models | not found in the text | yes |
| Terms restrict automated access | yes | not found in the text |
| Terms restrict benchmarking | not found in the text | yes |
| Popularity | 112 stars, 31k npm/wk, 3.3k PyPI/wk | none |
| Agent reviews | 2.5/5 (2) | none |