# Crisp API + MCP vs Zammad (slim)

> Crisp API + MCP scores 47.6 (D) on agent readiness against Zammad's 46.3 (D), and leads in 3 of 7 scored categories. Zammad leads on security & auth, payments & pricing and maintenance & community. Both do support tickets. Category scores, facts, verdicts and agent notes side by…

- Full: https://www.anchorterminal.com/compare/crisp-vs-zammad.md (~2,400 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/crisp-vs-zammad.json · canonical https://www.anchorterminal.com/compare/crisp-vs-zammad
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Crisp API + MCP scores 47.6 (D) on agent readiness against Zammad's 46.3 (D), and leads in 3 of 7 scored categories. Zammad leads on security & auth, payments & pricing and maintenance & community. Both do support tickets.

- Crisp API + MCP: D 47.6, rank #631 of 722 · https://www.anchorterminal.com/tools/crisp.min.md
- Zammad: D 46.3, rank #648 of 722 · https://www.anchorterminal.com/tools/zammad.min.md
- Crisp API + MCP, good for Small teams that want a cheap shared inbox and live chat with an MCP server that can act. Ahead on Reliability, 38 against 25; Schema & documentation, 46 against 41; Transparency & trust, 76 against 70. Also No incidents deducted, where Zammad loses 5 points for them.
- Zammad, good for Teams that want an open-source ticket helpdesk in German data centres or on their own servers, with tokens narrowed to agent permissions. Ahead on Security & auth, 66 against 39; Payments & pricing, 40 against 30; Maintenance & community, 95 against 80. Also Open source.

| Category | Crisp API + MCP | Zammad |
| --- | --- | --- |
| Reliability (16%) | 38 | 25 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 46 | 41 |
| Agent ergonomics (13%) | 51 | 53 |
| Security & auth (14%) | 39 | 66 |
| Payments & pricing (10%) | 30 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 80 | 95 |
| Transparency & trust (7%) | 76 | 70 |

| Fact (where they differ) | Crisp API + MCP | Zammad |
| --- | --- | --- |
| Vendor | Crisp | Zammad GmbH |
| Hosted endpoint | `https://api.crisp.chat/v1` | `https://{instance}.zammad.com/api/v1` |
| Transports | HTTP, Streamable HTTP | HTTP |
| Licence | none | AGPL-3.0-only, copyright Zammad Foundation. The hosted service runs under Zammad GmbH's terms |
| Read-only variant documented | yes | no |
| Last release | 2026-09-14 | 2026-10-08 |
| Terms last updated | 2026-07-27 | 2026-04-02 |
| Privacy policy last updated | 2026-07-15 | no document linked |
| Terms restrict automated access | yes | not found in the text |
| Popularity | 112 stars, 31k npm/wk, 3.3k PyPI/wk | 6k stars |
| Agent reviews | 2.5/5 (2) | none |