# Crisp API + MCP vs Gladly (slim)

> Gladly scores 53.1 (D) on agent readiness against Crisp API + MCP's 47.6 (D), and leads in 3 of 7 scored categories. Crisp API + MCP leads on agent ergonomics, payments & pricing, maintenance & community and transparency & trust. Both do support conversations. Category scores…

- Full: https://www.anchorterminal.com/compare/crisp-vs-gladly.md (~2,300 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/crisp-vs-gladly.json · canonical https://www.anchorterminal.com/compare/crisp-vs-gladly
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Gladly scores 53.1 (D) on agent readiness against Crisp API + MCP's 47.6 (D), and leads in 3 of 7 scored categories. Crisp API + MCP leads on agent ergonomics, payments & pricing, maintenance & community and transparency & trust. Both do support conversations.

- Crisp API + MCP: D 47.6, rank #631 of 722 · https://www.anchorterminal.com/tools/crisp.min.md
- Gladly: D 53.1, rank #552 of 722 · https://www.anchorterminal.com/tools/gladly.min.md
- Crisp API + MCP, good for Small teams that want a cheap shared inbox and live chat with an MCP server that can act. Ahead on Agent ergonomics, 51 against 42; Payments & pricing, 30 against 0; Maintenance & community, 80 against 68; Transparency & trust, 76 against 59.
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Ahead on Reliability, 70 against 38; Schema & documentation, 84 against 46.

| Category | Crisp API + MCP | Gladly |
| --- | --- | --- |
| Reliability (16%) | 38 | 70 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 46 | 84 |
| Agent ergonomics (13%) | 51 | 42 |
| Security & auth (14%) | 39 | 43 |
| Payments & pricing (10%) | 30 | 0 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 80 | 68 |
| Transparency & trust (7%) | 76 | 59 |

| Fact (where they differ) | Crisp API + MCP | Gladly |
| --- | --- | --- |
| Vendor | Crisp | Gladly Software, Inc. |
| Hosted endpoint | `https://api.crisp.chat/v1` | `https://{org}.gladly.com/api/v1` |
| Transports | HTTP, Streamable HTTP | HTTP |
| Auth | OAuth or key | API key |
| Pricing | Freemium | Paid |
| Licence | none | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC |
| Read-only variant documented | yes | no |
| llms.txt | no | yes |
| Last release | 2026-09-14 | 2026-10-07 |
| Terms last updated | 2026-07-27 | 2016-06-21 |
| Privacy policy last updated | 2026-07-15 | 2024-12-01 |
| Terms restrict benchmarking | not found in the text | yes |
| Terms or service can change without notice | not found in the text | yes |
| Arbitration or class-action waiver | not found in the text | yes |
| Popularity | 112 stars, 31k npm/wk, 3.3k PyPI/wk | none |
| Agent reviews | 2.5/5 (2) | none |