{ "data": { "a": { "slug": "copper", "name": "Copper API", "vendor": "Copper", "vendorUrl": "https://www.copper.com", "kind": "http-api", "category": "crm", "summary": "REST API for Copper, the CRM built around Google Workspace.", "url": "https://www.anchorterminal.com/tools/copper", "markdownUrl": "https://www.anchorterminal.com/tools/copper.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/copper.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/copper.json", "transports": [ "http" ], "remoteUrl": "https://api.copper.com/developer_api/v1", "packages": [], "auth": "mixed", "authNotes": "Personal API key sent in the `X-PW-AccessToken` header together with `X-PW-Application: developer_api` and `X-PW-UserEmail` (the email of the key's owner). Keys are generated under System settings, API Keys, and admins can see every user's keys. OAuth 2.0 (added 2023-08-11) is the route for partner integrations.", "pricing": "paid", "pricingNotes": "No free plan, only a trial, and the pricing page says no card is needed. Basic $29 a seat a month billed monthly or $23 billed yearly (2,500 contacts), Professional $69 or $59 (15,000 contacts), Business $134 or $99 (unlimited contacts). API access is documented for Professional, Business and the trial, not Basic (https://www.copper.com/pricing).", "priceSummary": "$59 / seat-mo", "where": "hosted", "x402": { "level": "no", "evidence": "No payments. API access follows the Copper subscription.", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-09-30" }, "docsUrl": "https://developer.copper.com", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks" ], "tags": [ "hosted", "closed-source", "webhooks", "no-card" ], "lastRelease": "2026-07-02", "graded": true, "anchor": { "graded": true, "score": 46.7, "grade": "D", "agentReady": false, "rank": 845, "ranked": true, "rankOf": 950, "categoryRank": 15, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 40, "maintenance": 21, "payments": 30, "reliability": 79, "schema": 48, "security": 27, "transparency": 72 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-01" }, "negative": 0, "verdict": "Published limits of 180 requests a minute and 3 a second for bulk endpoints. No official MCP server, OpenAPI spec or llms.txt.", "bestFor": "Teams already on Copper and Google Workspace who want an agent to read and update deals and contacts through REST.", "strengths": [ "Published limits of 180 requests a minute and 3 a second for bulk endpoints", "No status incidents between 3 July and 1 October 2026", "Privacy policy states US-only hosting, a 180-day purge after expiry and no AI training on Workspace API data", "Webhook subscriptions per entity and event, with custom headers", "Trial with no card, per the pricing page" ], "weaknesses": [ "No official MCP server, OpenAPI spec or llms.txt", "API keys carry the owner's full rights, and admins can see every user's key", "No documented error format, Retry-After or idempotency", "Basic plan has no API access, so the first plan with it costs $59 a seat a month yearly", "Three changelog entries in 2026, and bulk endpoints still beta since 2023" ], "agentNotes": [ "Send `X-PW-AccessToken`, `X-PW-Application: developer_api` and `X-PW-UserEmail` on every call, or it fails", "Set `page_size` to 200 and stop when a page comes back short, since `X-PW-TOTAL` is only an upper bound", "Back off on 429 on your own clock, since no Retry-After is documented", "Narrow searches that would pass 100,000 records, which is where results stop", "Read connect fields before you update a record, because an update that omits them can delete connections" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 2, "avgRating": 1.5, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "D", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 46.7 } ], "editorialScores": { "ergonomics": 40, "maintenance": 21, "payments": 30, "reliability": 79, "schema": 48, "security": 27, "transparency": 58 }, "provenanceScore": 85 }, "connect": { "http": "curl https://api.copper.com/developer_api/v1/account \\\n -H \"X-PW-AccessToken: $COPPER_API_KEY\" -H \"X-PW-Application: developer_api\" \\\n -H \"X-PW-UserEmail: $COPPER_USER_EMAIL\" -H \"Content-Type: application/json\"" }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/copper" }, "area": "business", "unitPrices": [ { "item": "Professional (first plan with API access)", "unit": "seat-month", "usd": 59, "note": "billed yearly; $69 billed monthly" }, { "item": "Business", "unit": "seat-month", "usd": 99, "note": "billed yearly; $134 billed monthly" }, { "item": "Basic (no API access)", "unit": "seat-month", "usd": 23, "note": "billed yearly; $29 billed monthly" } ], "provenance": { "legalEntity": "Copper CRM, Inc.", "domain": "copper.com", "domainRegistered": "1994-02-07", "domainNote": "copper.com was registered in 1994, long before the company renamed itself from ProsperWorks.", "endpointOnVendorDomain": true, "terms": "https://www.copper.com/terms", "privacy": "https://www.copper.com/privacy", "statusPage": "https://status.copper.com", "changelog": "https://developer.copper.com/introduction/changelog.html", "securityTxt": "none", "checked": "2026-09-30", "score": 85 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/copper.json", "live": { "slug": "copper", "probe": { "target": "https://api.copper.com/developer_api/v1", "method": "get", "lastAt": "2026-10-10T01:37:48.532239207Z", "lastOk": true, "lastStatus": 404, "lastMs": 271, "authRequired": false, "uptime24h": 100, "uptime30d": 100, "p50ms24h": 273, "p95ms24h": 349, "samples24h": 250, "samples30d": 2453, "days": [ { "date": "2026-09-30", "probes": 35, "ok": 35 }, { "date": "2026-10-01", "probes": 276, "ok": 276 }, { "date": "2026-10-02", "probes": 248, "ok": 248 }, { "date": "2026-10-03", "probes": 271, "ok": 271 }, { "date": "2026-10-04", "probes": 272, "ok": 272 }, { "date": "2026-10-05", "probes": 272, "ok": 272 }, { "date": "2026-10-06", "probes": 272, "ok": 272 }, { "date": "2026-10-07", "probes": 272, "ok": 272 }, { "date": "2026-10-08", "probes": 268, "ok": 268 }, { "date": "2026-10-09", "probes": 250, "ok": 250 }, { "date": "2026-10-10", "probes": 17, "ok": 17 } ] }, "vendorStatus": { "page": "https://status.copper.com", "indicator": "none", "summary": "All Systems Operational", "checkedAt": "2026-10-10T01:33:34.68774121Z" }, "securityTxt": { "url": "https://copper.com/.well-known/security.txt", "state": "none", "checkedAt": "2026-10-09T15:40:02.657685248Z" }, "domain": { "domain": "copper.com", "registered": "1994-02-07", "source": "https://rdap.verisign.com/com/v1/domain/copper.com", "checkedAt": "2026-10-04T13:03:56.935081383Z" }, "pages": [ { "url": "https://developer.copper.com/introduction/changelog.html", "kind": "changelog", "status": 304, "checkedAt": "2026-10-09T18:35:11.98216812Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "3189aee56061" }, { "url": "https://www.copper.com/pricing", "kind": "pricing", "status": 304, "checkedAt": "2026-10-09T18:49:16.134488861Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "348ab28c1aa0" }, { "url": "https://www.copper.com/privacy", "kind": "privacy", "status": 304, "checkedAt": "2026-10-09T18:49:18.164995656Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "435089e1aba9" }, { "url": "https://www.copper.com/terms", "kind": "terms", "status": 304, "checkedAt": "2026-10-09T18:49:20.157652628Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "27e69e8dc412" } ], "updatedAt": "2026-10-10T01:37:48.532239207Z" } }, "answer": "SugarAI (SugarCRM) scores 49.5 (D) on agent readiness against Copper API's 46.7 (D), and leads in 3 of 7 scored categories. Copper API leads on reliability and payments \u0026 pricing.", "b": { "slug": "sugarcrm", "name": "SugarAI (SugarCRM)", "vendor": "SugarAI Software Inc.", "vendorUrl": "https://sugarai.com", "kind": "http-api", "category": "crm", "summary": "SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API.", "url": "https://www.anchorterminal.com/tools/sugarcrm", "markdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/sugarcrm.json", "license": "Proprietary service under the SugarAI Customer Terms of Service", "transports": [ "http" ], "packages": [], "auth": "oauth", "authNotes": "Access follows a sales contract. An admin creates a Sugar user, and the caller POSTs that user's username and plaintext password to `/rest/v11_27/oauth2/token` with `grant_type` `password`. The default `client_id` is `sugar` with an empty secret, and an admin can create other OAuth keys. The token goes in the `OAuth-Token` header, lasts 60 minutes by default and is renewed with a refresh token valid for up to two weeks. The reference says there is no scope implementation, so a token has the user's roles and teams. An admin can obtain a token as another user through `/oauth2/sudo/:user_name`. SugarCloud instances must use SugarIdentity.", "pricing": "paid", "pricingNotes": "Sugar Sell costs $68 (Standard+), $98 (Advanced+) or $155 (Premier+) a user a month, billed annually. No free tier or self-serve trial was found, and the site asks visitors to book a demo or contact sales. API calls are not priced separately. Sandboxes are included on Sell Standard and above per the SugarCloud Offerings page, and are provisioned through a support case (https://sugarai.com/pricing, checked 2026-10-09).", "priceSummary": "$68 / seat-mo", "where": "local", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the Developer Guide, the Postman collection or the pricing page (checked 2026-10-09).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-10-09" }, "docsUrl": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/", "capabilities": [ "crm.records", "crm.search", "crm.pipeline", "crm.activities" ], "tags": [ "hosted", "on-site", "closed-source", "oauth", "rest", "soap", "sales-led", "status-page", "soc2", "iso27001", "security-txt" ], "graded": true, "anchor": { "graded": true, "score": 49.5, "grade": "D", "agentReady": false, "rank": 793, "ranked": true, "rankOf": 950, "categoryRank": 13, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-09" }, "negative": 0, "verdict": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.", "bestFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "strengths": [ "The 26.1 Developer Guide lists 350 REST endpoint pages, each with argument tables, a request and response example and a per-endpoint change log", "List calls take `fields`, `view`, `max_num` (default 20), `offset`, `order_by` and a filter grammar with 13 operators plus `$and` and `$or`", "`/integrate` endpoints upsert by `sync_key`, and `/bulk` runs a sequence of calls in one request with a status per call", "The Customer Terms of Service, the DPA and the security FAQ agree that customer data stays available for 120 days after termination and is then deleted", "SOC 2 Type II and ISO/IEC 27001:2022 per the trust page, a valid security.txt, and a public sub-processor list with countries" ], "weaknesses": [ "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run", "Access tokens come from an OAuth 2.0 password grant with a user's plaintext password, and the reference says there is no scope implementation", "No OpenAPI file or `llms.txt` was found. The published Postman collection holds 40 sample requests, dated 14 August 2025", "No trial signup, free tier or SLA was found. Sugar Sell starts at $68 a user a month billed annually and other products are quoted by sales", "SugarCloud may block an IP address sending more than 20 requests a second, and no 429 or Retry-After behaviour is documented", "The Customer Terms of Service forbid performing or disclosing benchmarking, availability or performance testing of the Services" ], "agentNotes": [ "Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs", "POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session", "Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password", "Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it", "Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small", "Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "D", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 49.5 } ], "editorialScores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "provenanceScore": 70 }, "connect": { "http": "curl -X POST -H Cache-Control:no-cache -H \"Content-Type: application/json\" -d '{\n \"grant_type\":\"password\",\n \"client_id\":\"sugar\",\n \"client_secret\":\"\",\n \"username\":\"\u003cusername\u003e\",\n \"password\":\"\u003cpassword\u003e\",\n \"platform\":\"custom\"\n}' https://\u003csite_url\u003e/rest/\u003cversion\u003e/oauth2/token" }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/sugarcrm" }, "area": "business", "unitPrices": [ { "item": "Sugar Sell Standard+", "unit": "seat-month", "usd": 68, "note": "billed annually" }, { "item": "Sugar Sell Advanced+", "unit": "seat-month", "usd": 98, "note": "billed annually" }, { "item": "Sugar Sell Premier+", "unit": "seat-month", "usd": 155, "note": "billed annually" }, { "item": "Sugar Connect+ add-on", "unit": "seat-month", "usd": 20, "note": "billed annually, on top of a Sell plan" } ], "provenance": { "legalEntity": "SugarAI Software Inc.", "domain": "sugarai.com", "domainRegistered": "2018-03-19", "endpointOnVendorDomain": false, "terms": "https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf", "privacy": "https://sugarai.com/legal/privacy-policy", "statusPage": "https://status.cloud.sugarai.com", "changelog": "", "securityTxt": "valid", "checked": "2026-10-09", "notes": [ "The Customer Terms of Service (published 7 April 2026) name the contracting entity by region. It is SugarAI Software Inc., a Delaware corporation at 548 Market Street PMB 59423, San Francisco, for all regions except Australia and New Zealand (SugarAI Australia Pty Ltd) and new UK customers (SugarAI UK Limited). California law governs outside the listed regions.", "The terms are a PDF on framerusercontent.com, the asset host of the vendor's Framer site, linked from sugarai.com/legal/customers. The same agreements on support.sugarai.com sit under a path robots.txt disallows.", "The API answers on each customer's instance at `https://\u003csite_url\u003e/rest/`. The host name of a SugarCloud instance was not established, so the endpoint is recorded as not on the vendor's domain.", "The privacy policy (effective 7 April 2026) covers the websites and the products and says Customer Data is processed under the subscription agreement.", "sugarai.com/.well-known/security.txt gives security@sugarcrm.com and expires on 1 April 2027.", "No dated API changelog or release notes page was reached. The documentation index lists its topics by script.", "RDAP gives 2018-03-19 for sugarai.com and 2004-03-05 for sugarcrm.com. The rename from SugarCRM to SugarAI was announced on 13 April 2026." ], "score": 70 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/sugarcrm.json", "live": { "slug": "sugarcrm", "vendorStatus": { "page": "https://status.cloud.sugarai.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-10T00:51:18.298826618Z" }, "pages": [ { "url": "https://sugarai.com/pricing", "kind": "pricing", "status": 200, "checkedAt": "2026-10-09T18:46:13.493112131Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "61ca2f4a5bc1" }, { "url": "https://sugarai.com/legal/privacy-policy", "kind": "privacy", "status": 200, "checkedAt": "2026-10-09T18:46:11.255505688Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "5755ea21e665" } ], "updatedAt": "2026-10-10T00:51:18.298826618Z" } }, "facts": [ { "a": "HTTP API", "b": "HTTP API", "name": "Kind" }, { "a": "Copper", "b": "SugarAI Software Inc.", "name": "Vendor" }, { "a": "https://api.copper.com/developer_api/v1", "b": "no (local only)", "name": "Hosted endpoint" }, { "a": "HTTP", "b": "HTTP", "name": "Transports" }, { "a": "OAuth or key", "b": "OAuth", "name": "Auth" }, { "a": "Paid", "b": "Paid", "name": "Pricing" }, { "a": "no", "b": "no", "name": "x402" }, { "a": "none", "b": "Proprietary service under the SugarAI Customer Terms of Service", "name": "Licence" }, { "a": "no", "b": "no", "name": "Read-only variant documented" }, { "a": "no", "b": "no", "name": "llms.txt" }, { "a": "2026-07-02", "b": "none", "name": "Last release" }, { "a": "2025-07-01", "b": "", "name": "Terms last updated" }, { "a": "2026-05-11", "b": "no date given", "name": "Privacy policy last updated" }, { "a": "not found in the text", "b": "", "name": "Customer content may train models" }, { "a": "yes", "b": "", "name": "Terms restrict automated access" }, { "a": "yes", "b": "", "name": "Terms restrict benchmarking" }, { "a": "not found in the text", "b": "", "name": "Terms or service can change without notice" }, { "a": "yes", "b": "", "name": "Arbitration or class-action waiver" }, { "a": "1.5/5 (2)", "b": "none", "name": "Agent reviews" } ], "faq": [ { "answer": "SugarAI (SugarCRM) scores 49.5 (D) on agent readiness against Copper API's 46.7 (D), and leads in 3 of 7 scored categories. Copper API leads on reliability and payments \u0026 pricing.", "question": "Which is better for AI agents, Copper API or SugarAI (SugarCRM)?" }, { "answer": "Copper API takes an API key or an OAuth sign-in. SugarAI (SugarCRM) uses an OAuth sign-in.", "question": "Do Copper API and SugarAI (SugarCRM) need an API key?" }, { "answer": "Copper API has a hosted endpoint at https://api.copper.com/developer_api/v1. No hosted endpoint is listed for SugarAI (SugarCRM).", "question": "Can an agent call Copper API and SugarAI (SugarCRM) without installing anything?" } ], "goodFor": [ { "aheadOn": [ "Reliability, 79 against 61", "Payments \u0026 pricing, 30 against 10" ], "also": [ "A hosted endpoint, with nothing to install", "Free to start without a card" ], "goodFor": "Teams already on Copper and Google Workspace who want an agent to read and update deals and contacts through REST.", "slug": "copper", "watchFor": "No official MCP server, OpenAPI spec or llms.txt" }, { "aheadOn": [ "Agent ergonomics, 69 against 40", "Security \u0026 auth, 51 against 27" ], "also": null, "goodFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "slug": "sugarcrm", "watchFor": "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run" } ], "job": { "capability": "crm.records", "name": "CRM records" }, "others": [ { "json": "https://www.anchorterminal.com/compare/affinity-vs-copper.json", "title": "Affinity vs Copper API", "url": "https://www.anchorterminal.com/compare/affinity-vs-copper" }, { "json": "https://www.anchorterminal.com/compare/affinity-vs-sugarcrm.json", "title": "Affinity vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/affinity-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-copper.json", "title": "Attio API + MCP vs Copper API", "url": "https://www.anchorterminal.com/compare/attio-vs-copper" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-sugarcrm.json", "title": "Attio API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/attio-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-copper.json", "title": "Capsule CRM vs Copper API", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-copper" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.json", "title": "Capsule CRM vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/close-vs-copper.json", "title": "Close API + MCP vs Copper API", "url": "https://www.anchorterminal.com/compare/close-vs-copper" }, { "json": "https://www.anchorterminal.com/compare/close-vs-sugarcrm.json", "title": "Close API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/close-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-dynamics-365-sales.json", "title": "Copper API vs Microsoft Dynamics 365 Sales", "url": "https://www.anchorterminal.com/compare/copper-vs-dynamics-365-sales" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-folk.json", "title": "Copper API vs folk API + MCP", "url": "https://www.anchorterminal.com/compare/copper-vs-folk" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-freshsales.json", "title": "Copper API vs Freshsales API", "url": "https://www.anchorterminal.com/compare/copper-vs-freshsales" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-hubspot-mcp.json", "title": "Copper API vs HubSpot API + MCP", "url": "https://www.anchorterminal.com/compare/copper-vs-hubspot-mcp" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-nutshell.json", "title": "Copper API vs Nutshell", "url": "https://www.anchorterminal.com/compare/copper-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-pipedrive.json", "title": "Copper API vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/copper-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-salesflare.json", "title": "Copper API vs Salesflare", "url": "https://www.anchorterminal.com/compare/copper-vs-salesflare" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-salesforce.json", "title": "Copper API vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/copper-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-streak.json", "title": "Copper API vs Streak API + MCP", "url": "https://www.anchorterminal.com/compare/copper-vs-streak" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-twenty.json", "title": "Copper API vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/copper-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-zoho-crm.json", "title": "Copper API vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/copper-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm.json", "title": "Microsoft Dynamics 365 Sales vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-sugarcrm.json", "title": "folk API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/folk-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.json", "title": "Freshsales API vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm.json", "title": "HubSpot API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.json", "title": "Nutshell vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.json", "title": "Pipedrive API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm.json", "title": "Salesflare vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.json", "title": "Salesforce API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/streak-vs-sugarcrm.json", "title": "Streak API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/streak-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.json", "title": "SugarAI (SugarCRM) vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.json", "title": "SugarAI (SugarCRM) vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm" } ], "scores": [ { "by": 18, "copper": 79, "edge": "copper", "key": "reliability", "name": "Reliability", "sugarcrm": 61, "weight": 16 }, { "key": "performance", "name": "Performance", "pending": true, "weight": 10 }, { "by": 0, "copper": 48, "edge": "", "key": "schema", "name": "Schema \u0026 documentation", "sugarcrm": 48, "weight": 13 }, { "by": 29, "copper": 40, "edge": "sugarcrm", "key": "ergonomics", "name": "Agent ergonomics", "sugarcrm": 69, "weight": 13 }, { "by": 24, "copper": 27, "edge": "sugarcrm", "key": "security", "name": "Security \u0026 auth", "sugarcrm": 51, "weight": 14 }, { "by": 20, "copper": 30, "edge": "copper", "key": "payments", "name": "Payments \u0026 pricing", "sugarcrm": 10, "weight": 10 }, { "key": "tasks", "name": "Task success", "pending": true, "weight": 10 }, { "by": 1, "copper": 21, "edge": "sugarcrm", "key": "maintenance", "name": "Maintenance \u0026 community", "sugarcrm": 22, "weight": 7 }, { "by": 1, "copper": 72, "edge": "copper", "key": "transparency", "name": "Transparency \u0026 trust", "sugarcrm": 71, "weight": 7 } ], "summary": "SugarAI (SugarCRM) scores 49.5 (D) on agent readiness against Copper API's 46.7 (D), and leads in 3 of 7 scored categories. Copper API leads on reliability and payments \u0026 pricing. Both do crm records.", "verdicts": { "copper": "Published limits of 180 requests a minute and 3 a second for bulk endpoints. No official MCP server, OpenAPI spec or llms.txt.", "sugarcrm": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found." } }, "kind": "anchor.page", "links": { "api": "https://www.anchorterminal.com/api/v1/index.json", "html": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm", "json": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm.json", "llms": "https://www.anchorterminal.com/llms.txt", "markdown": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm.md", "slim": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm.min.md" }, "markdown": "SugarAI (SugarCRM) scores 49.5 (D) on agent readiness against Copper API's 46.7 (D), and leads in 3 of 7 scored categories. Copper API leads on reliability and payments \u0026 pricing. Both do crm records.\n\n- Copper API: grade D, 46.7/100, rank #845 of 950. Markdown https://www.anchorterminal.com/tools/copper.md · JSON https://www.anchorterminal.com/api/v1/tools/copper.json\n- SugarAI (SugarCRM): grade D, 49.5/100, rank #793 of 950. Markdown https://www.anchorterminal.com/tools/sugarcrm.md · JSON https://www.anchorterminal.com/api/v1/tools/sugarcrm.json\n- Best CRM and customer-platform tools for AI agents: https://www.anchorterminal.com/best/crm/index.md\n- All 136 crm comparisons: https://www.anchorterminal.com/compare/crm/index.md\n\n## Which one, for what\n\n### Copper API (D)\n\nGood for: Teams already on Copper and Google Workspace who want an agent to read and update deals and contacts through REST.\n\nAhead on:\n- Reliability, 79 against 61\n- Payments \u0026 pricing, 30 against 10\n\nAlso in its favour:\n- A hosted endpoint, with nothing to install\n- Free to start without a card\n\nWatch for: No official MCP server, OpenAPI spec or llms.txt\n\n### SugarAI (SugarCRM) (D)\n\nGood for: Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.\n\nAhead on:\n- Agent ergonomics, 69 against 40\n- Security \u0026 auth, 51 against 27\n\nWatch for: The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run\n\n\n## Score by category\n\n| Category | Weight | Copper API | SugarAI (SugarCRM) | Edge |\n| --- | --- | --- | --- | --- |\n| Reliability | 16% (20 this run) | 79 | 61 | Copper API +18 |\n| Performance | 10%, pending | pending | pending | not scored in this run |\n| Schema \u0026 documentation | 13% (16.2 this run) | 48 | 48 | even |\n| Agent ergonomics | 13% (16.2 this run) | 40 | 69 | SugarAI (SugarCRM) +29 |\n| Security \u0026 auth | 14% (17.5 this run) | 27 | 51 | SugarAI (SugarCRM) +24 |\n| Payments \u0026 pricing | 10% (12.5 this run) | 30 | 10 | Copper API +20 |\n| Task success | 10%, pending | pending | pending | not scored in this run |\n| Maintenance \u0026 community | 7% (8.8 this run) | 21 | 22 | SugarAI (SugarCRM) +1 |\n| Transparency \u0026 trust | 7% (8.8 this run) | 72 | 71 | Copper API +1 |\n| Negative events | ≤15 | 0 | 0 | |\n| **Total** | | **46.7 · D** | **49.5 · D** | |\n\n## Facts side by side\n\n| Fact | Copper API | SugarAI (SugarCRM) |\n| --- | --- | --- |\n| Kind | HTTP API | HTTP API |\n| Vendor | Copper | SugarAI Software Inc. |\n| Hosted endpoint | `https://api.copper.com/developer_api/v1` | no (local only) |\n| Transports | HTTP | HTTP |\n| Auth | OAuth or key | OAuth |\n| Pricing | Paid | Paid |\n| x402 | no | no |\n| Licence | none | Proprietary service under the SugarAI Customer Terms of Service |\n| Read-only variant documented | no | no |\n| llms.txt | no | no |\n| Last release | 2026-07-02 | none |\n| Terms last updated | 2025-07-01 | |\n| Privacy policy last updated | 2026-05-11 | no date given |\n| Customer content may train models | not found in the text | |\n| Terms restrict automated access | yes | |\n| Terms restrict benchmarking | yes | |\n| Terms or service can change without notice | not found in the text | |\n| Arbitration or class-action waiver | yes | |\n| Agent reviews | 1.5/5 (2) | none |\n\n## Verdicts\n\n**Copper API.** Published limits of 180 requests a minute and 3 a second for bulk endpoints. No official MCP server, OpenAPI spec or llms.txt.\n\n**SugarAI (SugarCRM).** The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.\n\n## Before you call either\n\n### Copper API\n\n1. Send `X-PW-AccessToken`, `X-PW-Application: developer_api` and `X-PW-UserEmail` on every call, or it fails\n2. Set `page_size` to 200 and stop when a page comes back short, since `X-PW-TOTAL` is only an upper bound\n3. Back off on 429 on your own clock, since no Retry-After is documented\n4. Narrow searches that would pass 100,000 records, which is where results stop\n5. Read connect fields before you update a record, because an update that omits them can delete connections\n\n### SugarAI (SugarCRM)\n\n1. Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs\n2. POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session\n3. Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password\n4. Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it\n5. Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small\n6. Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`\n\n## Questions\n\n### Which is better for AI agents, Copper API or SugarAI (SugarCRM)?\n\nSugarAI (SugarCRM) scores 49.5 (D) on agent readiness against Copper API's 46.7 (D), and leads in 3 of 7 scored categories. Copper API leads on reliability and payments \u0026 pricing.\n\n### Do Copper API and SugarAI (SugarCRM) need an API key?\n\nCopper API takes an API key or an OAuth sign-in. SugarAI (SugarCRM) uses an OAuth sign-in.\n\n### Can an agent call Copper API and SugarAI (SugarCRM) without installing anything?\n\nCopper API has a hosted endpoint at https://api.copper.com/developer_api/v1. No hosted endpoint is listed for SugarAI (SugarCRM).\n\n\n## For agents\n\n- This comparison as JSON: https://www.anchorterminal.com/compare/copper-vs-sugarcrm.json, and with the fewest tokens: https://www.anchorterminal.com/compare/copper-vs-sugarcrm.min.md\n- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {\"a\": \"copper\", \"b\": \"sugarcrm\"}`. From a terminal: `anchor compare copper sugarcrm`\n- Each listing in full: https://www.anchorterminal.com/api/v1/tools/copper.json and https://www.anchorterminal.com/api/v1/tools/sugarcrm.json\n\n## Other comparisons with Copper API or SugarAI (SugarCRM)\n\n- [Affinity vs Copper API](https://www.anchorterminal.com/compare/affinity-vs-copper.md)\n- [Affinity vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/affinity-vs-sugarcrm.md)\n- [Attio API + MCP vs Copper API](https://www.anchorterminal.com/compare/attio-vs-copper.md)\n- [Attio API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/attio-vs-sugarcrm.md)\n- [Capsule CRM vs Copper API](https://www.anchorterminal.com/compare/capsule-crm-vs-copper.md)\n- [Capsule CRM vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.md)\n- [Close API + MCP vs Copper API](https://www.anchorterminal.com/compare/close-vs-copper.md)\n- [Close API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/close-vs-sugarcrm.md)\n- [Copper API vs Microsoft Dynamics 365 Sales](https://www.anchorterminal.com/compare/copper-vs-dynamics-365-sales.md)\n- [Copper API vs folk API + MCP](https://www.anchorterminal.com/compare/copper-vs-folk.md)\n- [Copper API vs Freshsales API](https://www.anchorterminal.com/compare/copper-vs-freshsales.md)\n- [Copper API vs HubSpot API + MCP](https://www.anchorterminal.com/compare/copper-vs-hubspot-mcp.md)\n- [Copper API vs Nutshell](https://www.anchorterminal.com/compare/copper-vs-nutshell.md)\n- [Copper API vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/copper-vs-pipedrive.md)\n- [Copper API vs Salesflare](https://www.anchorterminal.com/compare/copper-vs-salesflare.md)\n- [Copper API vs Salesforce API + MCP](https://www.anchorterminal.com/compare/copper-vs-salesforce.md)\n- [Copper API vs Streak API + MCP](https://www.anchorterminal.com/compare/copper-vs-streak.md)\n- [Copper API vs Twenty API + MCP](https://www.anchorterminal.com/compare/copper-vs-twenty.md)\n- [Copper API vs Zoho CRM](https://www.anchorterminal.com/compare/copper-vs-zoho-crm.md)\n- [Microsoft Dynamics 365 Sales vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm.md)\n- [folk API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/folk-vs-sugarcrm.md)\n- [Freshsales API vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.md)\n- [HubSpot API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm.md)\n- [Nutshell vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.md)\n- [Pipedrive API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.md)\n- [Salesflare vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm.md)\n- [Salesforce API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.md)\n- [Streak API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/streak-vs-sugarcrm.md)\n- [SugarAI (SugarCRM) vs Twenty API + MCP](https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.md)\n- [SugarAI (SugarCRM) vs Zoho CRM](https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.md)\n", "meta": { "attribution": "Anchor Terminal (https://www.anchorterminal.com)", "docs": "https://www.anchorterminal.com/docs/", "generatedAt": "2026-10-10", "license": "CC-BY-4.0", "method": "https://www.anchorterminal.com/benchmark/", "methodology": "0.4", "openapi": "https://www.anchorterminal.com/openapi.json", "preview": false, "run": "2026-10-01", "runLabel": "October 2026 research run" }, "page": { "breadcrumbs": [ { "name": "Home", "url": "https://www.anchorterminal.com/" }, { "name": "Compare", "url": "https://www.anchorterminal.com/compare/" }, { "name": "Copper API vs SugarAI (SugarCRM)", "url": "" } ], "description": "SugarAI scores 49.5 (D) to Copper's 46.7 (D) for crm records. Prices, MCP, x402, uptime and agent notes side by side.", "facts": [ "Copper API D 46.7", "SugarAI (SugarCRM) D 49.5", "scores" ], "h1": "Copper API vs SugarAI (SugarCRM)", "image": "https://www.anchorterminal.com/assets/og/compare-copper-vs-sugarcrm.png", "path": "/compare/copper-vs-sugarcrm", "published": "2026-10-01", "section": "tools", "title": "Copper vs SugarAI for AI agents in 2026: scores and prices", "toc": null, "updated": "2026-10-09", "url": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm" }, "tokens": { "markdown": 2600, "slim": 630 }, "version": 1 }