{ "data": { "a": { "slug": "close", "name": "Close API + MCP", "vendor": "Close", "vendorUrl": "https://www.close.com", "kind": "http-api", "category": "crm", "summary": "REST API and hosted MCP server for Close, a sales CRM built around calling, email and SMS.", "url": "https://www.anchorterminal.com/tools/close", "markdownUrl": "https://www.anchorterminal.com/tools/close.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/close.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/close.json", "transports": [ "http", "streamable-http" ], "remoteUrl": "https://api.close.com/api/v1", "packages": [ { "registry": "pypi", "name": "closeio" } ], "auth": "mixed", "authNotes": "API keys over HTTP Basic (key as username, empty password), scoped to one user and organisation; OAuth 2.0 for apps. The hosted MCP server at https://mcp.close.com/mcp takes OAuth with dynamic client registration, or the headers Close-API-Key plus Close-Scope set to mcp.read, mcp.write_safe or mcp.write_destructive.", "pricing": "paid", "pricingNotes": "No free plan, a 14-day trial with no card. Solo $9 a seat a month billed yearly or $19 monthly, Essentials $35 or $49, Growth $99 or $109, Scale $139 or $149. API access is on every plan. Calls around $0.02 a minute and SMS at cost on top (https://www.close.com/pricing).", "priceSummary": "$9 / seat-mo", "where": "hosted", "x402": { "level": "no", "evidence": "No payments. Access follows the Close subscription.", "endpoints": [] }, "toolCount": 121, "popularity": { "githubStars": 70, "npmWeekly": null, "pypiWeekly": 13891, "asOf": "2026-09-30" }, "docsUrl": "https://developer.close.com", "llmsTxt": "https://developer.close.com/llms.txt", "openapi": "https://api.close.com/api/openapi.json", "registryName": "com.close/close-mcp", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks", "crm.email" ], "tags": [ "hosted", "mcp", "llms-txt", "openapi", "webhooks", "closed-source", "no-card", "python", "read-only-mode" ], "lastRelease": "2026-09-10", "graded": true, "anchor": { "graded": true, "score": 66.7, "grade": "B", "agentReady": false, "rank": 277, "ranked": true, "rankOf": 950, "categoryRank": 4, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 56, "maintenance": 79, "payments": 30, "reliability": 81, "schema": 82, "security": 66, "transparency": 67 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-01" }, "negative": 0, "verdict": "Three MCP scopes chosen per connection, read (71 tools), safe write (87) and destructive (121). 121 MCP tools, and even the read scope loads 71.", "bestFor": "Inside-sales teams that call, email and text from the CRM and want an agent to log, triage and draft without being able to send or delete by default.", "strengths": [ "Three MCP scopes chosen per connection, read (71 tools), safe write (87) and destructive (121)", "Email tools create drafts only, never send", "No status incidents logged between 3 July and 1 October 2026", "`RateLimit` header on every response and `retry-after` on every 429", "Event log API on every plan, and SOC 2 Type 2" ], "weaknesses": [ "121 MCP tools, and even the read scope loads 71", "OAuth for REST apps has a single full-access scope", "No public subprocessor list, no security.txt and no bug bounty found", "OpenAPI spec is marked experimental and incomplete", "No free plan, 14-day trial only" ], "agentNotes": [ "Connect with `Close-Scope: mcp.read` unless the job needs writes, and `mcp.write_safe` if it only creates", "Sleep for the `reset` value in the `RateLimit` header after a 429, which the docs say beats `retry-after`", "Use cursors through advanced filtering or the event log for large pulls, since `_skip` has a per-resource ceiling", "Search the lead before `create_lead`, because there's no idempotency key and a retry makes a duplicate", "Expect `create_draft_email` to leave a draft, and tell the user to send it from Close" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 2, "avgRating": 3.5, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "B", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 66.7 } ], "editorialScores": { "ergonomics": 56, "maintenance": 79, "payments": 30, "reliability": 81, "schema": 82, "security": 66, "transparency": 47 }, "provenanceScore": 87 }, "connect": { "http": "curl https://api.close.com/api/v1/me/ -u \"$CLOSE_API_KEY:\"", "claudeCode": "claude mcp add --transport http close https://mcp.close.com/mcp --header \"Close-API-Key: $CLOSE_API_KEY\" --header \"Close-Scope: mcp.read\"", "config": { "mcpServers": { "close": { "url": "https://mcp.close.com/mcp" } } } }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/close" }, "area": "business", "unitPrices": [ { "item": "Solo", "unit": "seat-month", "usd": 9, "note": "billed yearly, $19 monthly; API on every plan" }, { "item": "Essentials", "unit": "seat-month", "usd": 35, "note": "billed yearly, $49 monthly" }, { "item": "Growth", "unit": "seat-month", "usd": 99, "note": "billed yearly, $109 monthly" }, { "item": "Scale", "unit": "seat-month", "usd": 139, "note": "billed yearly, $149 monthly" }, { "item": "Outbound calls", "unit": "call-minute", "usd": 0.02, "note": "approximate, most destinations" } ], "provenance": { "legalEntity": "Elastic Inc", "domain": "close.com", "domainRegistered": "1996-02-20", "domainNote": "close.com was registered in 1996, long before the Close product took the name.", "endpointOnVendorDomain": true, "terms": "https://close.com/tos", "privacy": "https://close.com/privacy", "statusPage": "https://status.close.com", "changelog": "https://developer.close.com/api/overview/changelog", "securityTxt": "none", "checked": "2026-09-30", "score": 87 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/close.json", "live": { "slug": "close", "probe": { "target": "https://api.close.com/api/v1", "method": "get", "lastAt": "2026-10-10T01:37:47.943892078Z", "lastOk": true, "lastStatus": 404, "lastMs": 475, "authRequired": false, "uptime24h": 100, "uptime30d": 100, "p50ms24h": 453, "p95ms24h": 516, "samples24h": 250, "samples30d": 2453, "days": [ { "date": "2026-09-30", "probes": 35, "ok": 35 }, { "date": "2026-10-01", "probes": 276, "ok": 276 }, { "date": "2026-10-02", "probes": 248, "ok": 248 }, { "date": "2026-10-03", "probes": 271, "ok": 271 }, { "date": "2026-10-04", "probes": 272, "ok": 272 }, { "date": "2026-10-05", "probes": 272, "ok": 272 }, { "date": "2026-10-06", "probes": 272, "ok": 272 }, { "date": "2026-10-07", "probes": 272, "ok": 272 }, { "date": "2026-10-08", "probes": 268, "ok": 268 }, { "date": "2026-10-09", "probes": 250, "ok": 250 }, { "date": "2026-10-10", "probes": 17, "ok": 17 } ] }, "vendorStatus": { "page": "https://status.close.com", "indicator": "none", "summary": "All Systems Operational", "checkedAt": "2026-10-10T01:33:26.954887656Z" }, "versions": [ { "registry": "mcp-registry", "name": "com.close/close-mcp", "version": "1.0.1", "seenAt": "2026-10-09T02:57:46.004536428Z" }, { "registry": "pypi", "name": "closeio", "version": "2.1", "released": "2023-07-25", "seenAt": "2026-10-09T16:45:53.671574137Z" } ], "pypiWeekly": 15908, "securityTxt": { "url": "https://close.com/.well-known/security.txt", "state": "none", "checkedAt": "2026-10-09T15:40:31.144459128Z" }, "llmsTxt": { "url": "https://developer.close.com/llms.txt", "ok": true, "status": 200, "checkedAt": "2026-10-09T14:01:37.079647555Z" }, "domain": { "domain": "close.com", "registered": "1996-02-20", "source": "https://rdap.verisign.com/com/v1/domain/close.com", "checkedAt": "2026-10-04T13:09:57.923663308Z" }, "pages": [ { "url": "https://developer.close.com/api/overview/changelog", "kind": "changelog", "status": 304, "checkedAt": "2026-10-09T18:35:10.052174224Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "01d1d3db4bfc" }, { "url": "https://www.close.com/pricing", "kind": "pricing", "status": 200, "checkedAt": "2026-10-09T18:49:05.814780086Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "66f3d7175437" }, { "url": "https://close.com/privacy", "kind": "privacy", "status": 200, "checkedAt": "2026-10-09T18:33:49.401093968Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "af850e65f4fd" }, { "url": "https://close.com/tos", "kind": "terms", "status": 200, "checkedAt": "2026-10-09T18:33:51.657740612Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "8f7850d129a1" } ], "updatedAt": "2026-10-10T01:37:47.943892078Z" } }, "answer": "Close API + MCP scores 66.7 (B) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories. SugarAI (SugarCRM) leads on agent ergonomics.", "b": { "slug": "sugarcrm", "name": "SugarAI (SugarCRM)", "vendor": "SugarAI Software Inc.", "vendorUrl": "https://sugarai.com", "kind": "http-api", "category": "crm", "summary": "SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API.", "url": "https://www.anchorterminal.com/tools/sugarcrm", "markdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/sugarcrm.json", "license": "Proprietary service under the SugarAI Customer Terms of Service", "transports": [ "http" ], "packages": [], "auth": "oauth", "authNotes": "Access follows a sales contract. An admin creates a Sugar user, and the caller POSTs that user's username and plaintext password to `/rest/v11_27/oauth2/token` with `grant_type` `password`. The default `client_id` is `sugar` with an empty secret, and an admin can create other OAuth keys. The token goes in the `OAuth-Token` header, lasts 60 minutes by default and is renewed with a refresh token valid for up to two weeks. The reference says there is no scope implementation, so a token has the user's roles and teams. An admin can obtain a token as another user through `/oauth2/sudo/:user_name`. SugarCloud instances must use SugarIdentity.", "pricing": "paid", "pricingNotes": "Sugar Sell costs $68 (Standard+), $98 (Advanced+) or $155 (Premier+) a user a month, billed annually. No free tier or self-serve trial was found, and the site asks visitors to book a demo or contact sales. API calls are not priced separately. Sandboxes are included on Sell Standard and above per the SugarCloud Offerings page, and are provisioned through a support case (https://sugarai.com/pricing, checked 2026-10-09).", "priceSummary": "$68 / seat-mo", "where": "local", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the Developer Guide, the Postman collection or the pricing page (checked 2026-10-09).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-10-09" }, "docsUrl": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/", "capabilities": [ "crm.records", "crm.search", "crm.pipeline", "crm.activities" ], "tags": [ "hosted", "on-site", "closed-source", "oauth", "rest", "soap", "sales-led", "status-page", "soc2", "iso27001", "security-txt" ], "graded": true, "anchor": { "graded": true, "score": 49.5, "grade": "D", "agentReady": false, "rank": 793, "ranked": true, "rankOf": 950, "categoryRank": 13, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-09" }, "negative": 0, "verdict": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.", "bestFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "strengths": [ "The 26.1 Developer Guide lists 350 REST endpoint pages, each with argument tables, a request and response example and a per-endpoint change log", "List calls take `fields`, `view`, `max_num` (default 20), `offset`, `order_by` and a filter grammar with 13 operators plus `$and` and `$or`", "`/integrate` endpoints upsert by `sync_key`, and `/bulk` runs a sequence of calls in one request with a status per call", "The Customer Terms of Service, the DPA and the security FAQ agree that customer data stays available for 120 days after termination and is then deleted", "SOC 2 Type II and ISO/IEC 27001:2022 per the trust page, a valid security.txt, and a public sub-processor list with countries" ], "weaknesses": [ "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run", "Access tokens come from an OAuth 2.0 password grant with a user's plaintext password, and the reference says there is no scope implementation", "No OpenAPI file or `llms.txt` was found. The published Postman collection holds 40 sample requests, dated 14 August 2025", "No trial signup, free tier or SLA was found. Sugar Sell starts at $68 a user a month billed annually and other products are quoted by sales", "SugarCloud may block an IP address sending more than 20 requests a second, and no 429 or Retry-After behaviour is documented", "The Customer Terms of Service forbid performing or disclosing benchmarking, availability or performance testing of the Services" ], "agentNotes": [ "Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs", "POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session", "Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password", "Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it", "Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small", "Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "D", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 49.5 } ], "editorialScores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "provenanceScore": 70 }, "connect": { "http": "curl -X POST -H Cache-Control:no-cache -H \"Content-Type: application/json\" -d '{\n \"grant_type\":\"password\",\n \"client_id\":\"sugar\",\n \"client_secret\":\"\",\n \"username\":\"\u003cusername\u003e\",\n \"password\":\"\u003cpassword\u003e\",\n \"platform\":\"custom\"\n}' https://\u003csite_url\u003e/rest/\u003cversion\u003e/oauth2/token" }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/sugarcrm" }, "area": "business", "unitPrices": [ { "item": "Sugar Sell Standard+", "unit": "seat-month", "usd": 68, "note": "billed annually" }, { "item": "Sugar Sell Advanced+", "unit": "seat-month", "usd": 98, "note": "billed annually" }, { "item": "Sugar Sell Premier+", "unit": "seat-month", "usd": 155, "note": "billed annually" }, { "item": "Sugar Connect+ add-on", "unit": "seat-month", "usd": 20, "note": "billed annually, on top of a Sell plan" } ], "provenance": { "legalEntity": "SugarAI Software Inc.", "domain": "sugarai.com", "domainRegistered": "2018-03-19", "endpointOnVendorDomain": false, "terms": "https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf", "privacy": "https://sugarai.com/legal/privacy-policy", "statusPage": "https://status.cloud.sugarai.com", "changelog": "", "securityTxt": "valid", "checked": "2026-10-09", "notes": [ "The Customer Terms of Service (published 7 April 2026) name the contracting entity by region. It is SugarAI Software Inc., a Delaware corporation at 548 Market Street PMB 59423, San Francisco, for all regions except Australia and New Zealand (SugarAI Australia Pty Ltd) and new UK customers (SugarAI UK Limited). California law governs outside the listed regions.", "The terms are a PDF on framerusercontent.com, the asset host of the vendor's Framer site, linked from sugarai.com/legal/customers. The same agreements on support.sugarai.com sit under a path robots.txt disallows.", "The API answers on each customer's instance at `https://\u003csite_url\u003e/rest/`. The host name of a SugarCloud instance was not established, so the endpoint is recorded as not on the vendor's domain.", "The privacy policy (effective 7 April 2026) covers the websites and the products and says Customer Data is processed under the subscription agreement.", "sugarai.com/.well-known/security.txt gives security@sugarcrm.com and expires on 1 April 2027.", "No dated API changelog or release notes page was reached. The documentation index lists its topics by script.", "RDAP gives 2018-03-19 for sugarai.com and 2004-03-05 for sugarcrm.com. The rename from SugarCRM to SugarAI was announced on 13 April 2026." ], "score": 70 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/sugarcrm.json", "live": { "slug": "sugarcrm", "vendorStatus": { "page": "https://status.cloud.sugarai.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-10T00:51:18.298826618Z" }, "pages": [ { "url": "https://sugarai.com/pricing", "kind": "pricing", "status": 200, "checkedAt": "2026-10-09T18:46:13.493112131Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "61ca2f4a5bc1" }, { "url": "https://sugarai.com/legal/privacy-policy", "kind": "privacy", "status": 200, "checkedAt": "2026-10-09T18:46:11.255505688Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "5755ea21e665" } ], "updatedAt": "2026-10-10T00:51:18.298826618Z" } }, "facts": [ { "a": "HTTP API", "b": "HTTP API", "name": "Kind" }, { "a": "Close", "b": "SugarAI Software Inc.", "name": "Vendor" }, { "a": "https://api.close.com/api/v1", "b": "no (local only)", "name": "Hosted endpoint" }, { "a": "HTTP, Streamable HTTP", "b": "HTTP", "name": "Transports" }, { "a": "OAuth or key", "b": "OAuth", "name": "Auth" }, { "a": "Paid", "b": "Paid", "name": "Pricing" }, { "a": "no", "b": "no", "name": "x402" }, { "a": "none", "b": "Proprietary service under the SugarAI Customer Terms of Service", "name": "Licence" }, { "a": "121", "b": "none", "name": "Tools exposed" }, { "a": "yes", "b": "no", "name": "Read-only variant documented" }, { "a": "yes", "b": "no", "name": "llms.txt" }, { "a": "com.close/close-mcp", "b": "not listed", "name": "MCP registry" }, { "a": "2026-09-10", "b": "none", "name": "Last release" }, { "a": "2025-10-31", "b": "", "name": "Terms last updated" }, { "a": "2026-05-30", "b": "no date given", "name": "Privacy policy last updated" }, { "a": "not found in the text", "b": "", "name": "Customer content may train models" }, { "a": "not found in the text", "b": "", "name": "Terms restrict automated access" }, { "a": "not found in the text", "b": "", "name": "Terms restrict benchmarking" }, { "a": "yes", "b": "", "name": "Terms or service can change without notice" }, { "a": "yes", "b": "", "name": "Arbitration or class-action waiver" }, { "a": "70 stars, 14k PyPI/wk", "b": "none", "name": "Popularity" }, { "a": "3.5/5 (2)", "b": "none", "name": "Agent reviews" } ], "faq": [ { "answer": "Close API + MCP scores 66.7 (B) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories. SugarAI (SugarCRM) leads on agent ergonomics.", "question": "Which is better for AI agents, Close API + MCP or SugarAI (SugarCRM)?" }, { "answer": "Close API + MCP takes an API key or an OAuth sign-in. SugarAI (SugarCRM) uses an OAuth sign-in.", "question": "Do Close API + MCP and SugarAI (SugarCRM) need an API key?" }, { "answer": "Close API + MCP has a hosted endpoint at https://api.close.com/api/v1. No hosted endpoint is listed for SugarAI (SugarCRM).", "question": "Can an agent call Close API + MCP and SugarAI (SugarCRM) without installing anything?" } ], "goodFor": [ { "aheadOn": [ "Reliability, 81 against 61", "Schema \u0026 documentation, 82 against 48", "Security \u0026 auth, 66 against 51", "Payments \u0026 pricing, 30 against 10", "Maintenance \u0026 community, 79 against 22" ], "also": [ "A hosted endpoint, with nothing to install", "Free to start without a card" ], "goodFor": "Inside-sales teams that call, email and text from the CRM and want an agent to log, triage and draft without being able to send or delete by default.", "slug": "close", "watchFor": "121 MCP tools, and even the read scope loads 71" }, { "aheadOn": [ "Agent ergonomics, 69 against 56" ], "also": null, "goodFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "slug": "sugarcrm", "watchFor": "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run" } ], "job": { "capability": "crm.records", "name": "CRM records" }, "others": [ { "json": "https://www.anchorterminal.com/compare/affinity-vs-close.json", "title": "Affinity vs Close API + MCP", "url": "https://www.anchorterminal.com/compare/affinity-vs-close" }, { "json": "https://www.anchorterminal.com/compare/affinity-vs-sugarcrm.json", "title": "Affinity vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/affinity-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-close.json", "title": "Attio API + MCP vs Close API + MCP", "url": "https://www.anchorterminal.com/compare/attio-vs-close" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-sugarcrm.json", "title": "Attio API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/attio-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-close.json", "title": "Capsule CRM vs Close API + MCP", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-close" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.json", "title": "Capsule CRM vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/close-vs-copper.json", "title": "Close API + MCP vs Copper API", "url": "https://www.anchorterminal.com/compare/close-vs-copper" }, { "json": "https://www.anchorterminal.com/compare/close-vs-dynamics-365-sales.json", "title": "Close API + MCP vs Microsoft Dynamics 365 Sales", "url": "https://www.anchorterminal.com/compare/close-vs-dynamics-365-sales" }, { "json": "https://www.anchorterminal.com/compare/close-vs-folk.json", "title": "Close API + MCP vs folk API + MCP", "url": "https://www.anchorterminal.com/compare/close-vs-folk" }, { "json": "https://www.anchorterminal.com/compare/close-vs-freshsales.json", "title": "Close API + MCP vs Freshsales API", "url": "https://www.anchorterminal.com/compare/close-vs-freshsales" }, { "json": "https://www.anchorterminal.com/compare/close-vs-hubspot-mcp.json", "title": "Close API + MCP vs HubSpot API + MCP", "url": "https://www.anchorterminal.com/compare/close-vs-hubspot-mcp" }, { "json": "https://www.anchorterminal.com/compare/close-vs-nutshell.json", "title": "Close API + MCP vs Nutshell", "url": "https://www.anchorterminal.com/compare/close-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/close-vs-pipedrive.json", "title": "Close API + MCP vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/close-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/close-vs-salesflare.json", "title": "Close API + MCP vs Salesflare", "url": "https://www.anchorterminal.com/compare/close-vs-salesflare" }, { "json": "https://www.anchorterminal.com/compare/close-vs-salesforce.json", "title": "Close API + MCP vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/close-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/close-vs-streak.json", "title": "Close API + MCP vs Streak API + MCP", "url": "https://www.anchorterminal.com/compare/close-vs-streak" }, { "json": "https://www.anchorterminal.com/compare/close-vs-twenty.json", "title": "Close API + MCP vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/close-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/close-vs-zoho-crm.json", "title": "Close API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/close-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm.json", "title": "Copper API vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm.json", "title": "Microsoft Dynamics 365 Sales vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-sugarcrm.json", "title": "folk API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/folk-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.json", "title": "Freshsales API vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm.json", "title": "HubSpot API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.json", "title": "Nutshell vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.json", "title": "Pipedrive API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm.json", "title": "Salesflare vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.json", "title": "Salesforce API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/streak-vs-sugarcrm.json", "title": "Streak API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/streak-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.json", "title": "SugarAI (SugarCRM) vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.json", "title": "SugarAI (SugarCRM) vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm" } ], "scores": [ { "by": 20, "close": 81, "edge": "close", "key": "reliability", "name": "Reliability", "sugarcrm": 61, "weight": 16 }, { "key": "performance", "name": "Performance", "pending": true, "weight": 10 }, { "by": 34, "close": 82, "edge": "close", "key": "schema", "name": "Schema \u0026 documentation", "sugarcrm": 48, "weight": 13 }, { "by": 13, "close": 56, "edge": "sugarcrm", "key": "ergonomics", "name": "Agent ergonomics", "sugarcrm": 69, "weight": 13 }, { "by": 15, "close": 66, "edge": "close", "key": "security", "name": "Security \u0026 auth", "sugarcrm": 51, "weight": 14 }, { "by": 20, "close": 30, "edge": "close", "key": "payments", "name": "Payments \u0026 pricing", "sugarcrm": 10, "weight": 10 }, { "key": "tasks", "name": "Task success", "pending": true, "weight": 10 }, { "by": 57, "close": 79, "edge": "close", "key": "maintenance", "name": "Maintenance \u0026 community", "sugarcrm": 22, "weight": 7 }, { "by": 4, "close": 67, "edge": "sugarcrm", "key": "transparency", "name": "Transparency \u0026 trust", "sugarcrm": 71, "weight": 7 } ], "summary": "Close API + MCP scores 66.7 (B) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories. SugarAI (SugarCRM) leads on agent ergonomics. Both do crm records.", "verdicts": { "close": "Three MCP scopes chosen per connection, read (71 tools), safe write (87) and destructive (121). 121 MCP tools, and even the read scope loads 71.", "sugarcrm": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found." } }, "kind": "anchor.page", "links": { "api": "https://www.anchorterminal.com/api/v1/index.json", "html": "https://www.anchorterminal.com/compare/close-vs-sugarcrm", "json": "https://www.anchorterminal.com/compare/close-vs-sugarcrm.json", "llms": "https://www.anchorterminal.com/llms.txt", "markdown": "https://www.anchorterminal.com/compare/close-vs-sugarcrm.md", "slim": "https://www.anchorterminal.com/compare/close-vs-sugarcrm.min.md" }, "markdown": "Close API + MCP scores 66.7 (B) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories. SugarAI (SugarCRM) leads on agent ergonomics. Both do crm records.\n\n- Close API + MCP: grade B, 66.7/100, rank #277 of 950. Markdown https://www.anchorterminal.com/tools/close.md · JSON https://www.anchorterminal.com/api/v1/tools/close.json\n- SugarAI (SugarCRM): grade D, 49.5/100, rank #793 of 950. Markdown https://www.anchorterminal.com/tools/sugarcrm.md · JSON https://www.anchorterminal.com/api/v1/tools/sugarcrm.json\n- Best CRM and customer-platform tools for AI agents: https://www.anchorterminal.com/best/crm/index.md\n- All 136 crm comparisons: https://www.anchorterminal.com/compare/crm/index.md\n\n## Which one, for what\n\n### Close API + MCP (B)\n\nGood for: Inside-sales teams that call, email and text from the CRM and want an agent to log, triage and draft without being able to send or delete by default.\n\nAhead on:\n- Reliability, 81 against 61\n- Schema \u0026 documentation, 82 against 48\n- Security \u0026 auth, 66 against 51\n- Payments \u0026 pricing, 30 against 10\n- Maintenance \u0026 community, 79 against 22\n\nAlso in its favour:\n- A hosted endpoint, with nothing to install\n- Free to start without a card\n\nWatch for: 121 MCP tools, and even the read scope loads 71\n\n### SugarAI (SugarCRM) (D)\n\nGood for: Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.\n\nAhead on:\n- Agent ergonomics, 69 against 56\n\nWatch for: The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run\n\n\n## Score by category\n\n| Category | Weight | Close API + MCP | SugarAI (SugarCRM) | Edge |\n| --- | --- | --- | --- | --- |\n| Reliability | 16% (20 this run) | 81 | 61 | Close API + MCP +20 |\n| Performance | 10%, pending | pending | pending | not scored in this run |\n| Schema \u0026 documentation | 13% (16.2 this run) | 82 | 48 | Close API + MCP +34 |\n| Agent ergonomics | 13% (16.2 this run) | 56 | 69 | SugarAI (SugarCRM) +13 |\n| Security \u0026 auth | 14% (17.5 this run) | 66 | 51 | Close API + MCP +15 |\n| Payments \u0026 pricing | 10% (12.5 this run) | 30 | 10 | Close API + MCP +20 |\n| Task success | 10%, pending | pending | pending | not scored in this run |\n| Maintenance \u0026 community | 7% (8.8 this run) | 79 | 22 | Close API + MCP +57 |\n| Transparency \u0026 trust | 7% (8.8 this run) | 67 | 71 | SugarAI (SugarCRM) +4 |\n| Negative events | ≤15 | 0 | 0 | |\n| **Total** | | **66.7 · B** | **49.5 · D** | |\n\n## Facts side by side\n\n| Fact | Close API + MCP | SugarAI (SugarCRM) |\n| --- | --- | --- |\n| Kind | HTTP API | HTTP API |\n| Vendor | Close | SugarAI Software Inc. |\n| Hosted endpoint | `https://api.close.com/api/v1` | no (local only) |\n| Transports | HTTP, Streamable HTTP | HTTP |\n| Auth | OAuth or key | OAuth |\n| Pricing | Paid | Paid |\n| x402 | no | no |\n| Licence | none | Proprietary service under the SugarAI Customer Terms of Service |\n| Tools exposed | 121 | none |\n| Read-only variant documented | yes | no |\n| llms.txt | yes | no |\n| MCP registry | `com.close/close-mcp` | not listed |\n| Last release | 2026-09-10 | none |\n| Terms last updated | 2025-10-31 | |\n| Privacy policy last updated | 2026-05-30 | no date given |\n| Customer content may train models | not found in the text | |\n| Terms restrict automated access | not found in the text | |\n| Terms restrict benchmarking | not found in the text | |\n| Terms or service can change without notice | yes | |\n| Arbitration or class-action waiver | yes | |\n| Popularity | 70 stars, 14k PyPI/wk | none |\n| Agent reviews | 3.5/5 (2) | none |\n\n## Verdicts\n\n**Close API + MCP.** Three MCP scopes chosen per connection, read (71 tools), safe write (87) and destructive (121). 121 MCP tools, and even the read scope loads 71.\n\n**SugarAI (SugarCRM).** The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.\n\n## Before you call either\n\n### Close API + MCP\n\n1. Connect with `Close-Scope: mcp.read` unless the job needs writes, and `mcp.write_safe` if it only creates\n2. Sleep for the `reset` value in the `RateLimit` header after a 429, which the docs say beats `retry-after`\n3. Use cursors through advanced filtering or the event log for large pulls, since `_skip` has a per-resource ceiling\n4. Search the lead before `create_lead`, because there's no idempotency key and a retry makes a duplicate\n5. Expect `create_draft_email` to leave a draft, and tell the user to send it from Close\n\n### SugarAI (SugarCRM)\n\n1. Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs\n2. POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session\n3. Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password\n4. Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it\n5. Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small\n6. Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`\n\n## Questions\n\n### Which is better for AI agents, Close API + MCP or SugarAI (SugarCRM)?\n\nClose API + MCP scores 66.7 (B) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories. SugarAI (SugarCRM) leads on agent ergonomics.\n\n### Do Close API + MCP and SugarAI (SugarCRM) need an API key?\n\nClose API + MCP takes an API key or an OAuth sign-in. SugarAI (SugarCRM) uses an OAuth sign-in.\n\n### Can an agent call Close API + MCP and SugarAI (SugarCRM) without installing anything?\n\nClose API + MCP has a hosted endpoint at https://api.close.com/api/v1. No hosted endpoint is listed for SugarAI (SugarCRM).\n\n\n## For agents\n\n- This comparison as JSON: https://www.anchorterminal.com/compare/close-vs-sugarcrm.json, and with the fewest tokens: https://www.anchorterminal.com/compare/close-vs-sugarcrm.min.md\n- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {\"a\": \"close\", \"b\": \"sugarcrm\"}`. From a terminal: `anchor compare close sugarcrm`\n- Each listing in full: https://www.anchorterminal.com/api/v1/tools/close.json and https://www.anchorterminal.com/api/v1/tools/sugarcrm.json\n\n## Other comparisons with Close API + MCP or SugarAI (SugarCRM)\n\n- [Affinity vs Close API + MCP](https://www.anchorterminal.com/compare/affinity-vs-close.md)\n- [Affinity vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/affinity-vs-sugarcrm.md)\n- [Attio API + MCP vs Close API + MCP](https://www.anchorterminal.com/compare/attio-vs-close.md)\n- [Attio API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/attio-vs-sugarcrm.md)\n- [Capsule CRM vs Close API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-close.md)\n- [Capsule CRM vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.md)\n- [Close API + MCP vs Copper API](https://www.anchorterminal.com/compare/close-vs-copper.md)\n- [Close API + MCP vs Microsoft Dynamics 365 Sales](https://www.anchorterminal.com/compare/close-vs-dynamics-365-sales.md)\n- [Close API + MCP vs folk API + MCP](https://www.anchorterminal.com/compare/close-vs-folk.md)\n- [Close API + MCP vs Freshsales API](https://www.anchorterminal.com/compare/close-vs-freshsales.md)\n- [Close API + MCP vs HubSpot API + MCP](https://www.anchorterminal.com/compare/close-vs-hubspot-mcp.md)\n- [Close API + MCP vs Nutshell](https://www.anchorterminal.com/compare/close-vs-nutshell.md)\n- [Close API + MCP vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/close-vs-pipedrive.md)\n- [Close API + MCP vs Salesflare](https://www.anchorterminal.com/compare/close-vs-salesflare.md)\n- [Close API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/close-vs-salesforce.md)\n- [Close API + MCP vs Streak API + MCP](https://www.anchorterminal.com/compare/close-vs-streak.md)\n- [Close API + MCP vs Twenty API + MCP](https://www.anchorterminal.com/compare/close-vs-twenty.md)\n- [Close API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/close-vs-zoho-crm.md)\n- [Copper API vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/copper-vs-sugarcrm.md)\n- [Microsoft Dynamics 365 Sales vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm.md)\n- [folk API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/folk-vs-sugarcrm.md)\n- [Freshsales API vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.md)\n- [HubSpot API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm.md)\n- [Nutshell vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.md)\n- [Pipedrive API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.md)\n- [Salesflare vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm.md)\n- [Salesforce API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.md)\n- [Streak API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/streak-vs-sugarcrm.md)\n- [SugarAI (SugarCRM) vs Twenty API + MCP](https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.md)\n- [SugarAI (SugarCRM) vs Zoho CRM](https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.md)\n", "meta": { "attribution": "Anchor Terminal (https://www.anchorterminal.com)", "docs": "https://www.anchorterminal.com/docs/", "generatedAt": "2026-10-10", "license": "CC-BY-4.0", "method": "https://www.anchorterminal.com/benchmark/", "methodology": "0.4", "openapi": "https://www.anchorterminal.com/openapi.json", "preview": false, "run": "2026-10-01", "runLabel": "October 2026 research run" }, "page": { "breadcrumbs": [ { "name": "Home", "url": "https://www.anchorterminal.com/" }, { "name": "Compare", "url": "https://www.anchorterminal.com/compare/" }, { "name": "Close API + MCP vs SugarAI (SugarCRM)", "url": "" } ], "description": "Close scores 66.7 (B) to SugarAI's 49.5 (D) for crm records. Prices, MCP, x402, uptime and agent notes side by side.", "facts": [ "Close API + MCP B 66.7", "SugarAI (SugarCRM) D 49.5", "scores" ], "h1": "Close API + MCP vs SugarAI (SugarCRM)", "image": "https://www.anchorterminal.com/assets/og/compare-close-vs-sugarcrm.png", "path": "/compare/close-vs-sugarcrm", "published": "2026-10-01", "section": "tools", "title": "Close vs SugarAI for AI agents in 2026: scores and prices", "toc": null, "updated": "2026-10-09", "url": "https://www.anchorterminal.com/compare/close-vs-sugarcrm" }, "tokens": { "markdown": 2700, "slim": 730 }, "version": 1 }