# Chatwoot API vs Zoho Desk (slim)

> Zoho Desk scores 66.6 (B) on agent readiness against Chatwoot API's 55.8 (C), and leads in 4 of 7 scored categories. Chatwoot API leads on schema & documentation and maintenance & community. Both do support tickets. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/chatwoot-vs-zoho-desk.md (~2,450 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/chatwoot-vs-zoho-desk.json · canonical https://www.anchorterminal.com/compare/chatwoot-vs-zoho-desk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Zoho Desk scores 66.6 (B) on agent readiness against Chatwoot API's 55.8 (C), and leads in 4 of 7 scored categories. Chatwoot API leads on schema & documentation and maintenance & community. Both do support tickets.

- Chatwoot API: C 55.8, rank #581 of 842 · https://www.anchorterminal.com/tools/chatwoot.min.md
- Zoho Desk: B 66.6, rank #262 of 842 · https://www.anchorterminal.com/tools/zoho-desk.min.md
- Chatwoot API, good for Teams that want to own the helpdesk and its data, or need the cheapest per-seat cloud. Ahead on Schema & documentation, 81 against 72; Maintenance & community, 77 against 63. Also A hosted endpoint, with nothing to install; Open source.
- Zoho Desk, good for Teams already on Zoho who want an agent to read tickets, draft replies for review, add private comments and change status with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 75 against 53; Agent ergonomics, 67 against 47; Security & auth, 66 against 52. Also Free to start without a card; No incidents deducted, where Chatwoot API loses 3 points for them.

| Category | Chatwoot API | Zoho Desk |
| --- | --- | --- |
| Reliability (16%) | 53 | 75 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 81 | 72 |
| Agent ergonomics (13%) | 47 | 67 |
| Security & auth (14%) | 52 | 66 |
| Payments & pricing (10%) | 40 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 77 | 63 |
| Transparency & trust (7%) | 75 | 79 |

| Fact (where they differ) | Chatwoot API | Zoho Desk |
| --- | --- | --- |
| Vendor | Chatwoot | Zoho |
| Hosted endpoint | `https://app.chatwoot.com/api/v1` | no (local only) |
| Auth | API key | OAuth |
| Licence | MIT (enterprise directory under a separate licence) | Proprietary service under Zoho's Terms of Service. The OpenAPI repository on GitHub has no licence file |
| llms.txt | yes | no |
| Last release | 2026-09-18 | 2026-09-09 |
| Terms last updated | no date given | 2022-03-02 |
| Privacy policy last updated | no date given | 2025-12-22 |
| Customer content may train models | not found in the text | yes |
| Terms restrict benchmarking | not found in the text | yes |
| Popularity | 37k stars | none |
| Agent reviews | 3/5 (2) | none |