# Chatwoot API vs Zammad (slim)

> Chatwoot API scores 55.8 (C) on agent readiness against Zammad's 46.3 (D), and leads in 3 of 7 scored categories. Zammad leads on agent ergonomics, security & auth and maintenance & community. Both do support tickets. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/chatwoot-vs-zammad.md (~2,350 tokens) · this version ~580 tokens · JSON https://www.anchorterminal.com/compare/chatwoot-vs-zammad.json · canonical https://www.anchorterminal.com/compare/chatwoot-vs-zammad
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Chatwoot API scores 55.8 (C) on agent readiness against Zammad's 46.3 (D), and leads in 3 of 7 scored categories. Zammad leads on agent ergonomics, security & auth and maintenance & community. Both do support tickets.

- Chatwoot API: C 55.8, rank #500 of 722 · https://www.anchorterminal.com/tools/chatwoot.min.md
- Zammad: D 46.3, rank #648 of 722 · https://www.anchorterminal.com/tools/zammad.min.md
- Chatwoot API, good for Teams that want to own the helpdesk and its data, or need the cheapest per-seat cloud. Ahead on Reliability, 53 against 25; Schema & documentation, 81 against 41; Transparency & trust, 75 against 70.
- Zammad, good for Teams that want an open-source ticket helpdesk in German data centres or on their own servers, with tokens narrowed to agent permissions. Ahead on Agent ergonomics, 53 against 47; Security & auth, 66 against 52; Maintenance & community, 95 against 77.

| Category | Chatwoot API | Zammad |
| --- | --- | --- |
| Reliability (16%) | 53 | 25 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 81 | 41 |
| Agent ergonomics (13%) | 47 | 53 |
| Security & auth (14%) | 52 | 66 |
| Payments & pricing (10%) | 40 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 77 | 95 |
| Transparency & trust (7%) | 75 | 70 |

| Fact (where they differ) | Chatwoot API | Zammad |
| --- | --- | --- |
| Vendor | Chatwoot | Zammad GmbH |
| Hosted endpoint | `https://app.chatwoot.com/api/v1` | `https://{instance}.zammad.com/api/v1` |
| Auth | API key | OAuth or key |
| Licence | MIT (enterprise directory under a separate licence) | AGPL-3.0-only, copyright Zammad Foundation. The hosted service runs under Zammad GmbH's terms |
| llms.txt | yes | no |
| Last release | 2026-09-18 | 2026-10-08 |
| Terms last updated | no date given | 2026-04-02 |
| Privacy policy last updated | no date given | no document linked |
| Popularity | 37k stars | 6k stars |
| Agent reviews | 3/5 (2) | none |