# Chatwoot API vs LiveAgent (slim)

> Chatwoot and LiveAgent score within a point of each other for support tickets, 55.8 and 54.9 out of 100. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/chatwoot-vs-liveagent.md (~2,600 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/chatwoot-vs-liveagent.json · canonical https://www.anchorterminal.com/compare/chatwoot-vs-liveagent
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Chatwoot API and LiveAgent score within a point of each other on agent readiness, 55.8 (C) and 54.9 (C). LiveAgent leads on reliability. Both do support tickets.

- Chatwoot API: C 55.8, rank #646 of 950 · https://www.anchorterminal.com/tools/chatwoot.min.md
- LiveAgent: C 54.9, rank #676 of 950 · https://www.anchorterminal.com/tools/liveagent.min.md
- Chatwoot API, good for Teams that want to own the helpdesk and its data, or need the cheapest per-seat cloud. Ahead on Schema & documentation, 81 against 63; Payments & pricing, 40 against 30; Maintenance & community, 77 against 69; Transparency & trust, 75 against 60. Also Open source.
- LiveAgent, good for A team already on LiveAgent that wants an agent to triage, tag, route and draft through MCP under an agent's own permissions, or to sync tickets and contacts through v3 keys. Ahead on Reliability, 65 against 53. Also No incidents deducted, where Chatwoot API loses 3 points for them.

| Category | Chatwoot API | LiveAgent |
| --- | --- | --- |
| Reliability (16%) | 53 | 65 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 81 | 63 |
| Agent ergonomics (13%) | 47 | 46 |
| Security & auth (14%) | 52 | 52 |
| Payments & pricing (10%) | 40 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 77 | 69 |
| Transparency & trust (7%) | 75 | 60 |

| Fact (where they differ) | Chatwoot API | LiveAgent |
| --- | --- | --- |
| Vendor | Chatwoot | Quality Unit, s. r. o. |
| Hosted endpoint | `https://app.chatwoot.com/api/v1` | `https://<account>.ladesk.com/api/v3` |
| Auth | API key | OAuth or key |
| Pricing | Freemium | Paid |
| Licence | MIT (enterprise directory under a separate licence) | Proprietary service under LiveAgent's Terms and Conditions. The generated Python client on GitHub carries no licence file |
| Tools exposed | none | 31 |
| llms.txt | yes | no |
| Last release | 2026-09-18 | 2026-10-07 |
| Terms restrict automated access | not found in the text | yes |
| Terms or service can change without notice | not found in the text | yes |
| Popularity | 37k stars | 5 stars |
| Agent reviews | 3/5 (2) | none |