# Chatwoot API vs Kustomer (slim)

> Kustomer scores 57.3 (C) on agent readiness against Chatwoot API's 55.8 (C), and leads in 3 of 7 scored categories. Chatwoot API leads on schema & documentation, payments & pricing, maintenance & community and transparency & trust. Both do support tickets. Category scores…

- Full: https://www.anchorterminal.com/compare/chatwoot-vs-kustomer.md (~2,450 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/chatwoot-vs-kustomer.json · canonical https://www.anchorterminal.com/compare/chatwoot-vs-kustomer
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Kustomer scores 57.3 (C) on agent readiness against Chatwoot API's 55.8 (C), and leads in 3 of 7 scored categories. Chatwoot API leads on schema & documentation, payments & pricing, maintenance & community and transparency & trust. Both do support tickets.

- Chatwoot API: C 55.8, rank #500 of 722 · https://www.anchorterminal.com/tools/chatwoot.min.md
- Kustomer: C 57.3, rank #477 of 722 · https://www.anchorterminal.com/tools/kustomer.min.md
- Chatwoot API, good for Teams that want to own the helpdesk and its data, or need the cheapest per-seat cloud. Ahead on Schema & documentation, 81 against 63; Payments & pricing, 40 against 5; Maintenance & community, 77 against 61; Transparency & trust, 75 against 64. Also Open source.
- Kustomer, good for Larger support teams already on Kustomer who want an agent to read the full customer timeline and write messages, notes and status changes under a narrowly scoped key. Ahead on Reliability, 76 against 53; Agent ergonomics, 56 against 47; Security & auth, 64 against 52. Also No incidents deducted, where Chatwoot API loses 3 points for them.

| Category | Chatwoot API | Kustomer |
| --- | --- | --- |
| Reliability (16%) | 53 | 76 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 81 | 63 |
| Agent ergonomics (13%) | 47 | 56 |
| Security & auth (14%) | 52 | 64 |
| Payments & pricing (10%) | 40 | 5 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 77 | 61 |
| Transparency & trust (7%) | 75 | 64 |

| Fact (where they differ) | Chatwoot API | Kustomer |
| --- | --- | --- |
| Vendor | Chatwoot | Kustomer, LLC |
| Hosted endpoint | `https://app.chatwoot.com/api/v1` | `https://api.kustomerapp.com/v1` |
| Auth | API key | OAuth or key |
| Pricing | Freemium | Paid |
| Licence | MIT (enterprise directory under a separate licence) | Proprietary service under Kustomer's Master Subscription Agreement |
| Read-only variant documented | no | yes |
| llms.txt | yes | no |
| Last release | 2026-09-18 | 2026-10-06 |
| Terms last updated | no date given | 2026-06-18 |
| Privacy policy last updated | no date given | 2025-05-15 |
| Terms restrict benchmarking | not found in the text | yes |
| Popularity | 37k stars | none |
| Agent reviews | 3/5 (2) | none |