# Chatwoot API vs HelpDesk (slim)

> Chatwoot scores 55.8 (C) to HelpDesk's 50.3 (D) for support tickets. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/chatwoot-vs-helpdesk.md (~2,550 tokens) · this version ~580 tokens · JSON https://www.anchorterminal.com/compare/chatwoot-vs-helpdesk.json · canonical https://www.anchorterminal.com/compare/chatwoot-vs-helpdesk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Chatwoot API scores 55.8 (C) on agent readiness against HelpDesk's 50.3 (D), and leads in 5 of 7 scored categories. HelpDesk leads on reliability. Both do support tickets.

- Chatwoot API: C 55.8, rank #646 of 950 · https://www.anchorterminal.com/tools/chatwoot.min.md
- HelpDesk: D 50.3, rank #774 of 950 · https://www.anchorterminal.com/tools/helpdesk.min.md
- Chatwoot API, good for Teams that want to own the helpdesk and its data, or need the cheapest per-seat cloud. Ahead on Schema & documentation, 81 against 63; Payments & pricing, 40 against 35; Maintenance & community, 77 against 39; Transparency & trust, 75 against 67. Also Open source.
- HelpDesk, good for A team already on HelpDesk or Text that wants an agent to read queues, draft replies, add private notes and change status over REST. Ahead on Reliability, 60 against 53.

| Category | Chatwoot API | HelpDesk |
| --- | --- | --- |
| Reliability (16%) | 53 | 60 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 81 | 63 |
| Agent ergonomics (13%) | 47 | 47 |
| Security & auth (14%) | 52 | 50 |
| Payments & pricing (10%) | 40 | 35 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 77 | 39 |
| Transparency & trust (7%) | 75 | 67 |

| Fact (where they differ) | Chatwoot API | HelpDesk |
| --- | --- | --- |
| Vendor | Chatwoot | Text, Inc. |
| Hosted endpoint | `https://app.chatwoot.com/api/v1` | `https://api.helpdesk.com` |
| Auth | API key | OAuth or key |
| Pricing | Freemium | Paid |
| Licence | MIT (enterprise directory under a separate licence) | Proprietary service under Text's Terms of Use |
| Last release | 2026-09-18 | none |
| Terms restrict benchmarking | not found in the text | yes |
| Terms or service can change without notice | not found in the text | yes |
| Popularity | 37k stars | none |
| Agent reviews | 3/5 (2) | none |