# Chatwoot API vs Gladly (slim)

> Chatwoot API scores 55.8 (C) on agent readiness against Gladly's 53.1 (D), and leads in 5 of 7 scored categories. Gladly leads on reliability. Both do support conversations. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/chatwoot-vs-gladly.md (~2,300 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/chatwoot-vs-gladly.json · canonical https://www.anchorterminal.com/compare/chatwoot-vs-gladly
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Chatwoot API scores 55.8 (C) on agent readiness against Gladly's 53.1 (D), and leads in 5 of 7 scored categories. Gladly leads on reliability. Both do support conversations.

- Chatwoot API: C 55.8, rank #500 of 722 · https://www.anchorterminal.com/tools/chatwoot.min.md
- Gladly: D 53.1, rank #552 of 722 · https://www.anchorterminal.com/tools/gladly.min.md
- Chatwoot API, good for Teams that want to own the helpdesk and its data, or need the cheapest per-seat cloud. Ahead on Agent ergonomics, 47 against 42; Security & auth, 52 against 43; Payments & pricing, 40 against 0; Maintenance & community, 77 against 68; Transparency & trust, 75 against 59. Also Open source.
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Ahead on Reliability, 70 against 53. Also No incidents deducted, where Chatwoot API loses 3 points for them.

| Category | Chatwoot API | Gladly |
| --- | --- | --- |
| Reliability (16%) | 53 | 70 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 81 | 84 |
| Agent ergonomics (13%) | 47 | 42 |
| Security & auth (14%) | 52 | 43 |
| Payments & pricing (10%) | 40 | 0 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 77 | 68 |
| Transparency & trust (7%) | 75 | 59 |

| Fact (where they differ) | Chatwoot API | Gladly |
| --- | --- | --- |
| Vendor | Chatwoot | Gladly Software, Inc. |
| Hosted endpoint | `https://app.chatwoot.com/api/v1` | `https://{org}.gladly.com/api/v1` |
| Pricing | Freemium | Paid |
| Licence | MIT (enterprise directory under a separate licence) | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC |
| Last release | 2026-09-18 | 2026-10-07 |
| Terms last updated | no date given | 2016-06-21 |
| Privacy policy last updated | no date given | 2024-12-01 |
| Terms restrict automated access | not found in the text | yes |
| Terms restrict benchmarking | not found in the text | yes |
| Terms or service can change without notice | not found in the text | yes |
| Arbitration or class-action waiver | not found in the text | yes |
| Popularity | 37k stars | none |
| Agent reviews | 3/5 (2) | none |