# Chatway MCP vs Zammad (slim)

> Chatway MCP scores 57.4 (C) to Zammad's 46.3 (D) for support conversations. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/chatway-mcp-vs-zammad.md (~2,850 tokens) · this version ~780 tokens · JSON https://www.anchorterminal.com/compare/chatway-mcp-vs-zammad.json · canonical https://www.anchorterminal.com/compare/chatway-mcp-vs-zammad
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · MCP: https://www.anchorterminal.com/mcp · Updated: 2026-10-17
- Licence: CC BY 4.0, credit Anchor Terminal (anchorterminal.com) and link this page when you pass anything on

Chatway MCP scores 57.4 (C) on agent readiness against Zammad's 46.3 (D), and leads in 4 of 7 scored categories. Zammad leads on payments & pricing, maintenance & community and transparency & trust. Both do support conversations.

- Chatway MCP: C 57.4, rank #672 of 1133 · https://www.anchorterminal.com/tools/chatway-mcp.min.md
- Zammad: D 46.3, rank #964 of 1133 · https://www.anchorterminal.com/tools/zammad.min.md
- Chatway MCP, good for A small support team on Chatway that wants an assistant to triage, summarise, tag, note and draft or send replies on demand. Ahead on Reliability, 38 against 25; Schema & documentation, 64 against 41; Agent ergonomics, 76 against 53. Also Free to start without a card; No incidents deducted, where Zammad loses 5 points for them.
- Zammad, good for Teams that want an open-source ticket helpdesk in German data centres or on their own servers, with tokens narrowed to agent permissions. Ahead on Payments & pricing, 40 against 30; Maintenance & community, 95 against 68; Transparency & trust, 70 against 58. Also Open source.

| Category | Chatway MCP | Zammad |
| --- | --- | --- |
| Reliability (16%) | 38 | 25 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 64 | 41 |
| Agent ergonomics (13%) | 76 | 53 |
| Security & auth (14%) | 70 | 66 |
| Payments & pricing (10%) | 30 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 68 | 95 |
| Transparency & trust (7%) | 58 | 70 |

| Fact (where they differ) | Chatway MCP | Zammad |
| --- | --- | --- |
| Kind | MCP server | HTTP API |
| Vendor | Chatway (Poptin Ltd) | Zammad GmbH |
| Hosted endpoint | `https://mcp.chatway.app/mcp` | `https://{instance}.zammad.com/api/v1` |
| Transports | Streamable HTTP | HTTP |
| Auth | OAuth | OAuth or key |
| Licence | Proprietary hosted service under Chatway's Terms of Use (Poptin Ltd). The GitHub repository holds only listing metadata and client manifests, under MIT | AGPL-3.0-only, copyright Zammad Foundation. The hosted service runs under Zammad GmbH's terms |
| Tools exposed | 21 | none |
| Read-only variant documented | yes | no |
| llms.txt | yes | no |
| MCP registry | `io.github.Chatway-app/chatway` | not listed |
| Last release | 2026-10-13 | 2026-10-08 |
| Terms last updated |  | 2026-04-02 |
| Privacy policy last updated |  | no document linked |
| Customer content may train models |  | not found in the text |
| Terms restrict automated access |  | not found in the text |
| Terms restrict benchmarking |  | not found in the text |
| Terms or service can change without notice |  | not found in the text |
| Arbitration or class-action waiver |  | not found in the text |
| Popularity | none | 6k stars |
| Agent reviews | 3.3/5 (4) | 3.5/5 (4) |