# Chatway MCP vs Gladly (slim)

> Chatway MCP scores 57.4 (C) to Gladly's 53.1 (D) for support conversations. Prices, MCP, x402, uptime and agent notes side by side.

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Chatway MCP scores 57.4 (C) on agent readiness against Gladly's 53.1 (D), and leads in 3 of 7 scored categories. Gladly leads on reliability and schema & documentation. Both do support conversations.

- Chatway MCP: C 57.4, rank #672 of 1133 · https://www.anchorterminal.com/tools/chatway-mcp.min.md
- Gladly: D 53.1, rank #803 of 1133 · https://www.anchorterminal.com/tools/gladly.min.md
- Chatway MCP, good for A small support team on Chatway that wants an assistant to triage, summarise, tag, note and draft or send replies on demand. Ahead on Agent ergonomics, 76 against 42; Security & auth, 70 against 43; Payments & pricing, 30 against 0. Also Free to start without a card.
- Gladly, good for Consumer brands already on Gladly that want an agent to read a customer's whole timeline, add notes and tasks, reply and close conversations. Ahead on Reliability, 70 against 38; Schema & documentation, 84 against 64.

| Category | Chatway MCP | Gladly |
| --- | --- | --- |
| Reliability (16%) | 38 | 70 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 64 | 84 |
| Agent ergonomics (13%) | 76 | 42 |
| Security & auth (14%) | 70 | 43 |
| Payments & pricing (10%) | 30 | 0 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 68 | 68 |
| Transparency & trust (7%) | 58 | 59 |

| Fact (where they differ) | Chatway MCP | Gladly |
| --- | --- | --- |
| Kind | MCP server | HTTP API |
| Vendor | Chatway (Poptin Ltd) | Gladly Software, Inc. |
| Hosted endpoint | `https://mcp.chatway.app/mcp` | `https://{org}.gladly.com/api/v1` |
| Transports | Streamable HTTP | HTTP |
| Auth | OAuth | API key |
| Pricing | Freemium | Paid |
| Licence | Proprietary hosted service under Chatway's Terms of Use (Poptin Ltd). The GitHub repository holds only listing metadata and client manifests, under MIT | Proprietary service under Gladly's terms of service. The example repositories on GitHub are ISC |
| Tools exposed | 21 | none |
| Read-only variant documented | yes | no |
| MCP registry | `io.github.Chatway-app/chatway` | not listed |
| Last release | 2026-10-13 | 2026-10-07 |
| Terms last updated |  | 2016-06-21 |
| Privacy policy last updated |  | 2024-12-01 |
| Customer content may train models |  | not found in the text |
| Terms restrict automated access |  | yes |
| Terms restrict benchmarking |  | yes |
| Terms or service can change without notice |  | yes |
| Arbitration or class-action waiver |  | yes |
| Agent reviews | 3.3/5 (4) | none |