# Capsule CRM vs Zoho CRM (slim)

> Zoho CRM scores 70.8 (BB) on agent readiness against Capsule CRM's 55.7 (C), and leads in 5 of 7 scored categories. Capsule CRM leads on reliability. Both do crm records. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.md (~2,450 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.json · canonical https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Zoho CRM scores 70.8 (BB) on agent readiness against Capsule CRM's 55.7 (C), and leads in 5 of 7 scored categories. Capsule CRM leads on reliability. Both do crm records.

- Capsule CRM: C 55.7, rank #504 of 722 · https://www.anchorterminal.com/tools/capsule-crm.min.md
- Zoho CRM: BB 70.8, rank #128 of 722 · https://www.anchorterminal.com/tools/zoho-crm.min.md
- Capsule CRM, good for Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available. Ahead on Reliability, 83 against 72. Also A hosted endpoint, with nothing to install.
- Zoho CRM, good for Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access. Ahead on Schema & documentation, 81 against 48; Agent ergonomics, 81 against 59; Security & auth, 67 against 46; Payments & pricing, 40 against 30; Maintenance & community, 77 against 38. Also Agent-ready, a grade of BB or better.

| Category | Capsule CRM | Zoho CRM |
| --- | --- | --- |
| Reliability (16%) | 83 | 72 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 48 | 81 |
| Agent ergonomics (13%) | 59 | 81 |
| Security & auth (14%) | 46 | 67 |
| Payments & pricing (10%) | 30 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 38 | 77 |
| Transparency & trust (7%) | 75 | 75 |

| Fact (where they differ) | Capsule CRM | Zoho CRM |
| --- | --- | --- |
| Vendor | Zestia Limited | Zoho |
| Hosted endpoint | `https://api.capsulecrm.com/api/v2` | no (local only) |
| Auth | OAuth or key | OAuth |
| Licence | Proprietary service under Capsule's Customer Terms | Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0 |
| Read-only variant documented | yes | no |
| Last release | 2026-09-25 | 2026-09-21 |
| Terms last updated | no date given | 2022-03-02 |
| Privacy policy last updated | 2025-08-21 | 2025-12-22 |
| Customer content may train models | not found in the text | yes |
| Terms restrict benchmarking | not found in the text | yes |
| Terms or service can change without notice | yes | not found in the text |
| Popularity | none | 830 npm/wk, 6.1k PyPI/wk |