# Capsule CRM vs SugarAI (SugarCRM) (slim)

> Capsule CRM scores 55.7 (C) to SugarAI's 49.5 (D) for crm records. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.md (~2,750 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.json · canonical https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Capsule CRM scores 55.7 (C) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 4 of 7 scored categories. SugarAI (SugarCRM) leads on agent ergonomics and security & auth. Both do crm records.

- Capsule CRM: C 55.7, rank #650 of 950 · https://www.anchorterminal.com/tools/capsule-crm.min.md
- SugarAI (SugarCRM): D 49.5, rank #793 of 950 · https://www.anchorterminal.com/tools/sugarcrm.min.md
- Capsule CRM, good for Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available. Ahead on Reliability, 83 against 61; Payments & pricing, 30 against 10; Maintenance & community, 38 against 22. Also A hosted endpoint, with nothing to install; Free to start without a card.
- SugarAI (SugarCRM), good for Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration. Ahead on Agent ergonomics, 69 against 59; Security & auth, 51 against 46.

| Category | Capsule CRM | SugarAI (SugarCRM) |
| --- | --- | --- |
| Reliability (16%) | 83 | 61 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 48 | 48 |
| Agent ergonomics (13%) | 59 | 69 |
| Security & auth (14%) | 46 | 51 |
| Payments & pricing (10%) | 30 | 10 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 38 | 22 |
| Transparency & trust (7%) | 75 | 71 |

| Fact (where they differ) | Capsule CRM | SugarAI (SugarCRM) |
| --- | --- | --- |
| Vendor | Zestia Limited | SugarAI Software Inc. |
| Hosted endpoint | `https://api.capsulecrm.com/api/v2` | no (local only) |
| Auth | OAuth or key | OAuth |
| Pricing | Freemium | Paid |
| Licence | Proprietary service under Capsule's Customer Terms | Proprietary service under the SugarAI Customer Terms of Service |
| Read-only variant documented | yes | no |
| Last release | 2026-09-25 | none |
| Terms last updated | no date given |  |
| Privacy policy last updated | 2025-08-21 | no date given |
| Customer content may train models | not found in the text |  |
| Terms restrict automated access | not found in the text |  |
| Terms restrict benchmarking | not found in the text |  |
| Terms or service can change without notice | yes |  |
| Arbitration or class-action waiver | not found in the text |  |