# Capsule CRM vs Salesforce API + MCP (slim)

> Salesforce API + MCP scores 60.5 (C) on agent readiness against Capsule CRM's 55.7 (C), and leads in 3 of 7 scored categories. Capsule CRM leads on reliability and maintenance & community. Both do crm records. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.md (~2,400 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.json · canonical https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Salesforce API + MCP scores 60.5 (C) on agent readiness against Capsule CRM's 55.7 (C), and leads in 3 of 7 scored categories. Capsule CRM leads on reliability and maintenance & community. Both do crm records.

- Capsule CRM: C 55.7, rank #504 of 722 · https://www.anchorterminal.com/tools/capsule-crm.min.md
- Salesforce API + MCP: C 60.5, rank #398 of 722 · https://www.anchorterminal.com/tools/salesforce.min.md
- Capsule CRM, good for Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available. Ahead on Reliability, 83 against 58; Maintenance & community, 38 against 18. Also Free to start without a card.
- Salesforce API + MCP, good for Organisations already on Salesforce that need an agent to read and update any object under existing security rules. Ahead on Schema & documentation, 76 against 48; Agent ergonomics, 76 against 59; Security & auth, 72 against 46.

| Category | Capsule CRM | Salesforce API + MCP |
| --- | --- | --- |
| Reliability (16%) | 83 | 58 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 48 | 76 |
| Agent ergonomics (13%) | 59 | 76 |
| Security & auth (14%) | 46 | 72 |
| Payments & pricing (10%) | 30 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 38 | 18 |
| Transparency & trust (7%) | 75 | 72 |

| Fact (where they differ) | Capsule CRM | Salesforce API + MCP |
| --- | --- | --- |
| Vendor | Zestia Limited | Salesforce |
| Hosted endpoint | `https://api.capsulecrm.com/api/v2` | `https://api.salesforce.com/platform/mcp/v1/platform/sobject-all` |
| Transports | HTTP | HTTP, Streamable HTTP |
| Auth | OAuth or key | OAuth |
| Pricing | Freemium | Paid |
| Licence | Proprietary service under Capsule's Customer Terms | none |
| Tools exposed | none | 11 |
| llms.txt | no | yes |
| Last release | 2026-09-25 | none |
| Terms last updated | no date given | 2025-04-08 |
| Privacy policy last updated | 2025-08-21 | no date given |
| Terms or service can change without notice | yes | not found in the text |
| Agent reviews | none | 4/5 (2) |