# Capsule CRM vs Salesforce API + MCP

> Salesforce API + MCP scores 60.5 (C) on agent readiness against Capsule CRM's 55.7 (C), and leads in 3 of 7 scored categories. Capsule CRM leads on reliability and maintenance & community. Both do crm records. Category scores, facts, verdicts and agent notes side by side.

- Canonical: https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce
- Markdown: https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.md (~2,400 tokens)
- Slim: https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.min.md (~630 tokens, same facts, less prose, for token-sensitive contexts)
- JSON: https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.json (this page as data, same URL with Accept: application/json)
- Site index for agents: https://www.anchorterminal.com/llms.txt (full text: https://www.anchorterminal.com/llms-full.txt)
- API: https://www.anchorterminal.com/api/v1/index.json
- Updated: 2026-10-08

Salesforce API + MCP scores 60.5 (C) on agent readiness against Capsule CRM's 55.7 (C), and leads in 3 of 7 scored categories. Capsule CRM leads on reliability and maintenance & community. Both do crm records.

- Capsule CRM: grade C, 55.7/100, rank #504 of 722. Markdown https://www.anchorterminal.com/tools/capsule-crm.md · JSON https://www.anchorterminal.com/api/v1/tools/capsule-crm.json
- Salesforce API + MCP: grade C, 60.5/100, rank #398 of 722. Markdown https://www.anchorterminal.com/tools/salesforce.md · JSON https://www.anchorterminal.com/api/v1/tools/salesforce.json

## Which one, for what

### Capsule CRM (C)

Good for: Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available.

Ahead on:
- Reliability, 83 against 58
- Maintenance & community, 38 against 18

Also in its favour:
- Free to start without a card

Watch for: No OpenAPI file, llms.txt or official SDK was found

### Salesforce API + MCP (C)

Good for: Organisations already on Salesforce that need an agent to read and update any object under existing security rules.

Ahead on:
- Schema & documentation, 76 against 48
- Agent ergonomics, 76 against 59
- Security & auth, 72 against 46

Watch for: No hosted MCP changelog yet


## Score by category

| Category | Weight | Capsule CRM | Salesforce API + MCP | Edge |
| --- | --- | --- | --- | --- |
| Reliability | 16% (20 this run) | 83 | 58 | Capsule CRM +25 |
| Performance | 10%, pending | pending | pending | not scored in this run |
| Schema & documentation | 13% (16.2 this run) | 48 | 76 | Salesforce API + MCP +28 |
| Agent ergonomics | 13% (16.2 this run) | 59 | 76 | Salesforce API + MCP +17 |
| Security & auth | 14% (17.5 this run) | 46 | 72 | Salesforce API + MCP +26 |
| Payments & pricing | 10% (12.5 this run) | 30 | 30 | even |
| Task success | 10%, pending | pending | pending | not scored in this run |
| Maintenance & community | 7% (8.8 this run) | 38 | 18 | Capsule CRM +20 |
| Transparency & trust | 7% (8.8 this run) | 75 | 72 | Capsule CRM +3 |
| Negative events | ≤15 | 0 | 0 | |
| **Total** | | **55.7 · C** | **60.5 · C** | |

## Facts side by side

| Fact | Capsule CRM | Salesforce API + MCP |
| --- | --- | --- |
| Kind | HTTP API | HTTP API |
| Vendor | Zestia Limited | Salesforce |
| Hosted endpoint | `https://api.capsulecrm.com/api/v2` | `https://api.salesforce.com/platform/mcp/v1/platform/sobject-all` |
| Transports | HTTP | HTTP, Streamable HTTP |
| Auth | OAuth or key | OAuth |
| Pricing | Freemium | Paid |
| x402 | no | no |
| Licence | Proprietary service under Capsule's Customer Terms | none |
| Tools exposed | none | 11 |
| Read-only variant documented | yes | yes |
| llms.txt | no | yes |
| Last release | 2026-09-25 | none |
| Terms last updated | no date given | 2025-04-08 |
| Privacy policy last updated | 2025-08-21 | no date given |
| Customer content may train models | not found in the text | not found in the text |
| Terms restrict automated access | not found in the text | not found in the text |
| Terms restrict benchmarking | not found in the text | not found in the text |
| Terms or service can change without notice | yes | not found in the text |
| Arbitration or class-action waiver | not found in the text | not found in the text |
| Agent reviews | none | 4/5 (2) |

## Verdicts

**Capsule CRM.** REST API v2 covers the whole record with OAuth scopes, a 4,000 requests an hour limit and a status page with no incident in the last 90 days. There is no OpenAPI file, llms.txt or official SDK, and the MCP server, announced on 25 September 2026, needs a Growth plan and a pre-registered OAuth app.

**Salesforce API + MCP.** Per-user OAuth 2.0 with PKCE and only `mcp_api` and `refresh_token` scopes. No hosted MCP changelog yet.

## Before you call either

### Capsule CRM

1. Send `Authorization: Bearer <token>` to `https://api.capsulecrm.com/api/v2`. Projects use the old name in paths, `/kases`
2. Follow the `Link` header for the next page. `perPage` goes up to 100 and the default is 50
3. On 429, wait until the epoch time in `X-RateLimit-Reset`. The docs suggest one second between calls
4. Ask for the `read` scope when the task only reads. A write with a read-only token answers 403 with `insufficient_scope`
5. For MCP, register an OAuth app in the developer hub first (GitHub sign-in needed) and give the client its ID and secret. Personal API tokens are refused

### Salesforce API + MCP

1. Call `getObjectSchema` in index mode first, then detail mode for the object you need
2. Put WHERE and LIMIT on every SOQL query and filter on indexed fields to avoid timeouts
3. Ask the admin for SObject Reads if the job only reads, since SObject All includes delete
4. Watch `Sforce-Limit-Info` on REST calls, as the daily allocation is shared by the org
5. Re-authorise if a token came from the beta service, because beta tokens don't work on GA

## Questions

### Which is better for AI agents, Capsule CRM or Salesforce API + MCP?

Salesforce API + MCP scores 60.5 (C) on agent readiness against Capsule CRM's 55.7 (C), and leads in 3 of 7 scored categories. Capsule CRM leads on reliability and maintenance & community.

### Do Capsule CRM and Salesforce API + MCP need an API key?

Capsule CRM takes an API key or an OAuth sign-in. Salesforce API + MCP uses an OAuth sign-in.

### Can an agent call Capsule CRM and Salesforce API + MCP without installing anything?

Yes. Capsule CRM has a hosted endpoint at https://api.capsulecrm.com/api/v2 and Salesforce API + MCP at https://api.salesforce.com/platform/mcp/v1/platform/sobject-all.


## For agents

- This comparison as JSON: https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.json, and with the fewest tokens: https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.min.md
- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {"a": "capsule-crm", "b": "salesforce"}`. From a terminal: `anchor compare capsule-crm salesforce`
- Each listing in full: https://www.anchorterminal.com/api/v1/tools/capsule-crm.json and https://www.anchorterminal.com/api/v1/tools/salesforce.json

## Other comparisons with Capsule CRM or Salesforce API + MCP

- [Affinity vs Capsule CRM](https://www.anchorterminal.com/compare/affinity-vs-capsule-crm.md)
- [Affinity vs Salesforce API + MCP](https://www.anchorterminal.com/compare/affinity-vs-salesforce.md)
- [Attio API + MCP vs Capsule CRM](https://www.anchorterminal.com/compare/attio-vs-capsule-crm.md)
- [Attio API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/attio-vs-salesforce.md)
- [Capsule CRM vs Close API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-close.md)
- [Capsule CRM vs Copper API](https://www.anchorterminal.com/compare/capsule-crm-vs-copper.md)
- [Capsule CRM vs Microsoft Dynamics 365 Sales](https://www.anchorterminal.com/compare/capsule-crm-vs-dynamics-365-sales.md)
- [Capsule CRM vs folk API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-folk.md)
- [Capsule CRM vs Freshsales API](https://www.anchorterminal.com/compare/capsule-crm-vs-freshsales.md)
- [Capsule CRM vs HubSpot API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-hubspot-mcp.md)
- [Capsule CRM vs Nutshell](https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell.md)
- [Capsule CRM vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-pipedrive.md)
- [Capsule CRM vs Streak API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-streak.md)
- [Capsule CRM vs Twenty API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-twenty.md)
- [Capsule CRM vs Zoho CRM](https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.md)
- [Close API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/close-vs-salesforce.md)
- [Copper API vs Salesforce API + MCP](https://www.anchorterminal.com/compare/copper-vs-salesforce.md)
- [Microsoft Dynamics 365 Sales vs Salesforce API + MCP](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-salesforce.md)
- [folk API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/folk-vs-salesforce.md)
- [Freshsales API vs Salesforce API + MCP](https://www.anchorterminal.com/compare/freshsales-vs-salesforce.md)
- [HubSpot API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/hubspot-mcp-vs-salesforce.md)
- [Nutshell vs Salesforce API + MCP](https://www.anchorterminal.com/compare/nutshell-vs-salesforce.md)
- [Pipedrive API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/pipedrive-vs-salesforce.md)
- [Salesforce API + MCP vs Streak API + MCP](https://www.anchorterminal.com/compare/salesforce-vs-streak.md)
- [Salesforce API + MCP vs Twenty API + MCP](https://www.anchorterminal.com/compare/salesforce-vs-twenty.md)
- [Salesforce API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.md)