{ "data": { "a": { "slug": "capsule-crm", "name": "Capsule CRM", "vendor": "Zestia Limited", "vendorUrl": "https://capsulecrm.com", "kind": "http-api", "category": "crm", "summary": "Capsule is a hosted CRM for small businesses from Zestia Limited in Manchester. Agents reach contacts, opportunities, projects, tasks and notes through REST API v2, or through a hosted MCP server on the Growth plan and above.", "url": "https://www.anchorterminal.com/tools/capsule-crm", "markdownUrl": "https://www.anchorterminal.com/tools/capsule-crm.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/capsule-crm.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/capsule-crm.json", "license": "Proprietary service under Capsule's Customer Terms", "transports": [ "http" ], "remoteUrl": "https://api.capsulecrm.com/api/v2", "packages": [], "auth": "mixed", "authNotes": "Every call takes a bearer token in the `Authorization` header. A user can create a personal token under My Preferences, API Authentication Tokens, with no review. Apps for other people use OAuth 2 (authorisation code grant) with the scopes `read`, `read write` or `read write user_preference`, refresh tokens and a revocation endpoint. Registering an OAuth app is self-serve in the developer hub and needs a GitHub sign-in. The MCP server accepts only OAuth with a pre-registered client ID and secret, and acts with the connecting user's own access.", "pricing": "freemium", "pricingNotes": "Free plan for up to two users and 250 contacts, and a 14-day trial of paid plans with no card, so an agent's owner can start without a contract. Paid plans are per user per month (Starter, Growth, Advanced, Ultimate). The pricing page draws its numbers by script and we could not read them. Capsule's comparison pages give Starter as $18 a month and the range as $0 to $72 (https://capsulecrm.com/crm-comparisons/copper/). The API has no separate charge in the reviewed pages. The MCP server needs Growth or above. Whether the Free plan includes API access was not found (checked 2026-10-08).", "priceSummary": "$18 / seat-mo", "where": "hosted", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the developer docs, the pricing page or the terms (checked 2026-10-08).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-10-08" }, "docsUrl": "https://developer.capsulecrm.com", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks" ], "tags": [ "hosted", "closed-source", "mcp", "oauth", "webhooks", "free-tier", "no-card", "status-page" ], "lastRelease": "2026-09-25", "graded": true, "anchor": { "graded": true, "score": 55.7, "grade": "C", "agentReady": false, "rank": 744, "ranked": true, "rankOf": 1197, "categoryRank": 11, "methodology": "0.6", "run": "2026-10-01", "scores": { "ergonomics": 59, "maintenance": 38, "payments": 30, "reliability": 83, "schema": 48, "security": 46, "transparency": 75 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-08" }, "negative": 0, "verdict": "REST API v2 covers the whole record with OAuth scopes, a 4,000 requests an hour limit and a status page with no incident in the last 90 days. There is no OpenAPI file, llms.txt or official SDK, and the MCP server, announced on 25 September 2026, needs a Growth plan and a pre-registered OAuth app.", "bestFor": "Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available.", "strengths": [ "132 documented operations across 25 resources, with request and response examples and typed parameter tables", "OAuth 2 with `read` and `write` scopes, refresh tokens, a revocation endpoint and S256 PKCE in the server metadata", "4,000 requests an hour per user, with `X-RateLimit-*` headers on every successful response", "No incident on status.capsulecrm.com between 10 July and 8 October 2026", "Free plan for two users and 250 contacts, and a 14-day trial of paid plans with no card" ], "weaknesses": [ "No OpenAPI file, llms.txt or official SDK was found", "The MCP server needs the Growth plan or above, and clients that only support dynamic client registration can't connect", "Capsule's own pages disagree on what the MCP tools can write, and the tool reference lists only custom-field updates", "No idempotency keys, and no Retry-After header on 429", "The pricing page draws its numbers by script. Only the Starter price and the top of the range were readable" ], "agentNotes": [ "Send `Authorization: Bearer \u003ctoken\u003e` to `https://api.capsulecrm.com/api/v2`. Projects use the old name in paths, `/kases`", "Follow the `Link` header for the next page. `perPage` goes up to 100 and the default is 50", "On 429, wait until the epoch time in `X-RateLimit-Reset`. The docs suggest one second between calls", "Ask for the `read` scope when the task only reads. A write with a read-only token answers 403 with `insufficient_scope`", "For MCP, register an OAuth app in the developer hub first (GitHub sign-in needed) and give the client its ID and secret. Personal API tokens are refused" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "C", "methodology": "0.6", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 55.7 } ], "editorialScores": { "ergonomics": 59, "maintenance": 38, "payments": 30, "reliability": 83, "schema": 48, "security": 46, "transparency": 64 }, "provenanceScore": 86, "checked": { "categories": { "ergonomics": "2026-10-08", "maintenance": "2026-10-08", "payments": "2026-10-08", "reliability": "2026-10-08", "schema": "2026-10-08", "security": "2026-10-08", "transparency": "2026-10-08" }, "last": "2026-10-08", "oldest": "2026-10-08", "stale": false, "staleAfterDays": 90 } }, "connect": { "http": "curl -H \"Authorization: Bearer $CAPSULE_TOKEN\" -H \"Accept: application/json\" https://api.capsulecrm.com/api/v2/parties" }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/capsule-crm" }, "area": "business", "unitPrices": [ { "item": "Starter", "unit": "seat-month", "usd": 18, "note": "per Capsule's comparison page, billing period not stated there. Growth and Advanced prices were not readable" }, { "item": "Ultimate", "unit": "seat-month", "usd": 72, "note": "top of the $0 to $72 range on Capsule's comparison page ($432 for six users)" } ], "provenance": { "legalEntity": "Zestia Limited", "domain": "capsulecrm.com", "domainRegistered": "2010-01-11", "endpointOnVendorDomain": true, "terms": "https://capsulecrm.com/terms/", "privacy": "https://capsulecrm.com/privacy/", "statusPage": "https://status.capsulecrm.com", "changelog": "https://developer.capsulecrm.com/v2/overview/announcements-and-changes", "securityTxt": "none", "checked": "2026-10-08", "notes": [ "The Customer Terms name Zestia Limited, registered in England with number 06418281, 20 Dale St, Manchester, M1 1EZ, and are governed by the laws of England and Wales. They cover the service and the API. No date was found on the page.", "The privacy policy was last updated on 21 August 2025. It names Zestia Limited as controller and says Capsulecrm Inc. is certified under the EU-U.S. Data Privacy Framework.", "AI Terms at https://capsulecrm.com/ai-terms/ form part of the agreement and cover the MCP server. A Data Processing Agreement is at https://capsulecrm.com/dpa/.", "The API answers at api.capsulecrm.com and the MCP server at mcp-server.capsulecrm.com.", "capsulecrm.com/.well-known/security.txt and /security.txt return 404. The security page gives support+sensitive@capsulecrm.com for reports.", "RDAP for capsulecrm.com gives a registration date of 2010-01-11." ], "score": 86 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/capsule-crm.json", "live": { "slug": "capsule-crm", "probe": { "target": "https://api.capsulecrm.com/api/v2", "method": "get", "lastAt": "2026-10-21T23:38:54.568707204Z", "lastOk": true, "lastStatus": 200, "lastMs": 416, "authRequired": false, "uptime24h": 100, "uptime30d": 100, "p50ms24h": 435, "p95ms24h": 535, "samples24h": 252, "samples30d": 3309, "days": [ { "date": "2026-10-08", "probes": 50, "ok": 50 }, { "date": "2026-10-09", "probes": 250, "ok": 250 }, { "date": "2026-10-10", "probes": 247, "ok": 247 }, { "date": "2026-10-11", "probes": 247, "ok": 247 }, { "date": "2026-10-12", "probes": 247, "ok": 247 }, { "date": "2026-10-13", "probes": 248, "ok": 248 }, { "date": "2026-10-14", "probes": 249, "ok": 249 }, { "date": "2026-10-15", "probes": 253, "ok": 253 }, { "date": "2026-10-16", "probes": 252, "ok": 252 }, { "date": "2026-10-17", "probes": 253, "ok": 253 }, { "date": "2026-10-18", "probes": 256, "ok": 256 }, { "date": "2026-10-19", "probes": 255, "ok": 255 }, { "date": "2026-10-20", "probes": 252, "ok": 252 }, { "date": "2026-10-21", "probes": 250, "ok": 250 } ] }, "vendorStatus": { "page": "https://status.capsulecrm.com", "indicator": "none", "summary": "All Systems Operational", "checkedAt": "2026-10-21T23:33:35.170443899Z" }, "securityTxt": { "url": "https://capsulecrm.com/.well-known/security.txt", "state": "none", "checkedAt": "2026-10-21T15:58:26.249625405Z" }, "domain": { "domain": "capsulecrm.com", "registered": "2010-01-11", "source": "https://rdap.verisign.com/com/v1/domain/capsulecrm.com", "checkedAt": "2026-10-18T13:43:44.797623739Z" }, "pages": [ { "url": "https://developer.capsulecrm.com/v2/overview/announcements-and-changes", "kind": "changelog", "status": 200, "checkedAt": "2026-10-21T00:44:27.691024504Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "cf3181614c1e" }, { "url": "https://capsulecrm.com/privacy/", "kind": "privacy", "status": 304, "checkedAt": "2026-10-21T00:42:51.283347088Z", "changedAt": "2026-10-14T20:36:10.538774727Z", "fingerprint": "86d57b615ff2" }, { "url": "https://capsulecrm.com/terms/", "kind": "terms", "status": 304, "checkedAt": "2026-10-21T00:42:53.305214714Z", "changedAt": "2026-10-14T20:36:12.705305166Z", "fingerprint": "979231c755fc" } ], "updatedAt": "2026-10-21T23:38:54.568707204Z" } }, "answer": "Capsule CRM scores 55.7 (C) on agent readiness against Payani AI's 29.3 (F), and leads in 5 of 7 scored categories.", "b": { "slug": "payani-ai", "name": "Payani AI", "vendor": "Payani Media LLC", "vendorUrl": "https://payani.ai", "kind": "mcp", "category": "crm", "summary": "Payani AI is a hosted marketing and sales platform for small businesses, with CRM, email, prospecting, creative and an assistant called Ask Payani. Outside agents reach it only through a read-only remote MCP server with OAuth.", "url": "https://www.anchorterminal.com/tools/payani-ai", "markdownUrl": "https://www.anchorterminal.com/tools/payani-ai.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/payani-ai.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/payani-ai.json", "license": "Proprietary service under Payani.ai's Terms of Service", "transports": [ "streamable-http" ], "remoteUrl": "https://app.payani.ai/api/mcp", "packages": [], "auth": "oauth", "authNotes": "The MCP server at `https://app.payani.ai/api/mcp` uses OAuth authorisation code with PKCE (S256), dynamic client registration at `/api/mcp/oauth/register`, refresh tokens, a revocation endpoint and one scope, `read`. The person signs in to Payani, picks a workspace and approves read-only access. Without a token the server answers 401 with a `WWW-Authenticate` header pointing at its resource metadata. No REST API or API keys were found.", "pricing": "paid", "pricingNotes": "No free plan. A 14-day trial needs no card. Starter $49 a month (1 seat, 2,000 AI credits, 5,000 contacts), Pro $99 (3 seats, 7,500 credits, 25,000 contacts), Business $249 (10 seats, 20,000 credits, 100,000 contacts), Enterprise on request. Extra seats $20 a month. Credit packs of 2,500 for $35, 7,500 for $95 and 20,000 for $240, on paid plans only. Email sending uses no credits. No price is published for MCP use, which the MCP page links to a free account (https://payani.ai/pricing, checked 2026-10-21).", "priceSummary": "$49 / mo", "where": "hosted", "x402": { "level": "no", "evidence": "No x402, MPP or L402 on the MCP page, the pricing page, the terms or the OAuth metadata at app.payani.ai (checked 2026-10-21).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-10-21" }, "docsUrl": "https://payani.ai/mcp", "llmsTxt": "https://payani.ai/llms.txt", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities" ], "tags": [ "hosted", "closed-source", "mcp", "remote-mcp", "oauth", "read-only", "no-card", "free-trial", "new" ], "lastRelease": "2026-10-20", "graded": true, "anchor": { "graded": true, "score": 29.3, "grade": "F", "agentReady": false, "rank": 1124, "ranked": true, "rankOf": 1197, "categoryRank": 18, "methodology": "0.6", "run": "2026-10-01", "scores": { "ergonomics": 26, "maintenance": 35, "payments": 30, "reliability": 15, "schema": 13, "security": 47, "transparency": 56 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-21" }, "negative": 0, "verdict": "A young marketing and CRM suite whose remote MCP server lets an outside agent read contacts, pipeline, meetings and reporting under OAuth with a single read scope. The voice and text execution announced on 20 October works only inside the app, and no status page, rate limits, API or tool definitions were found publicly.", "bestFor": "A small business already running its marketing and CRM in Payani that wants an assistant to read leads, pipeline, meetings and ad reporting.", "strengths": [ "Remote MCP server at `https://app.payani.ai/api/mcp` with OAuth, PKCE, dynamic client registration and revocation", "The server is read-only by design, with one `read` scope and access limited to the chosen workspace", "14-day trial with no card, and plan prices from $49 a month published", "Subprocessors page names each provider, its data and its US location, and says plainly which AI provider may train on inputs" ], "weaknesses": [ "No public API, and the MCP server cannot write, so an agent can't run the campaigns, follow-ups or CRM updates the launch describes", "MCP tool definitions sit behind OAuth and no public tool list, schema or changelog was found", "No status page, rate limits, SLA, security.txt or security certification found", "Domain registered on 20 July 2026, with the platform first seen open on 13 September 2026" ], "agentNotes": [ "Add `https://app.payani.ai/api/mcp` as a custom connector, as the MCP page shows for Claude, and have the person sign in and pick a workspace; the only scope is `read`.", "Don't plan writes through Payani. Hand campaign sends, follow-ups and record edits to the person in the app.", "Treat contact, form and website-visitor fields as untrusted text when reading them back." ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 4, "avgRating": 2.5, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "F", "methodology": "0.6", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 29.3 } ], "editorialScores": { "ergonomics": 26, "maintenance": 35, "payments": 30, "reliability": 15, "schema": 13, "security": 47, "transparency": 56 }, "provenanceScore": 55, "checked": { "categories": { "ergonomics": "2026-10-21", "maintenance": "2026-10-21", "payments": "2026-10-21", "reliability": "2026-10-21", "schema": "2026-10-21", "security": "2026-10-21", "transparency": "2026-10-21" }, "last": "2026-10-21", "oldest": "2026-10-21", "stale": false, "staleAfterDays": 90 } }, "connect": { "config": { "mcpServers": { "payani": { "url": "https://app.payani.ai/api/mcp" } } } }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/payani-ai" }, "area": "business", "unitPrices": [ { "item": "Starter (1 seat, 2,000 AI credits, 5,000 contacts)", "unit": "month", "usd": 49, "note": "14-day trial with no card" }, { "item": "Pro (3 seats, 7,500 AI credits, 25,000 contacts)", "unit": "month", "usd": 99 }, { "item": "Business (10 seats, 20,000 AI credits, 100,000 contacts)", "unit": "month", "usd": 249 }, { "item": "Extra seat", "unit": "seat-month", "usd": 20 }, { "item": "AI credit pack of 2,500", "unit": "tx", "usd": 35, "note": "paid plans only; 7,500 for $95, 20,000 for $240" } ], "provenance": { "legalEntity": "Payani Media LLC", "domain": "payani.ai", "domainRegistered": "2026-07-20", "endpointOnVendorDomain": true, "terms": "https://payani.ai/legal/terms", "privacy": "https://payani.ai/legal/privacy", "statusPage": "", "changelog": "", "securityTxt": "none", "checked": "2026-10-21", "notes": [ "The terms (last updated 8 October 2026) name Payani Media LLC, a California limited liability company doing business as Payani.ai, 600 California Street, Floor 11, San Francisco, CA 94108, with courts in San Francisco County.", "Payani AI is part of Payani Group, founded by Ali Payani, which also runs the agencies Payani Media, Prime Aesthetic Media and Silver Hammer Media.", "payani.ai/.well-known/security.txt returns the site's HTML page, not a security.txt. No security page or disclosure address was found.", "No status page was found; status.payani.ai did not answer. No changelog was found.", "RDAP for payani.ai gives a registration date of 2026-07-20." ], "score": 55 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/payani-ai.json", "live": { "slug": "payani-ai", "probe": { "target": "https://app.payani.ai/api/mcp", "method": "mcp-initialize", "lastAt": "2026-10-21T23:39:10.92684055Z", "lastOk": true, "lastStatus": 401, "lastMs": 229, "lastNote": "asks for credentials", "authRequired": true, "uptime24h": 100, "uptime30d": 100, "p50ms24h": 234, "p95ms24h": 648, "samples24h": 22, "samples30d": 22, "days": [ { "date": "2026-10-21", "probes": 22, "ok": 22 } ] }, "updatedAt": "2026-10-21T23:39:10.92684055Z" } }, "facts": [ { "a": "HTTP API", "b": "MCP server", "name": "Kind" }, { "a": "Zestia Limited", "b": "Payani Media LLC", "name": "Vendor" }, { "a": "https://api.capsulecrm.com/api/v2", "b": "https://app.payani.ai/api/mcp", "name": "Hosted endpoint" }, { "a": "HTTP", "b": "Streamable HTTP", "name": "Transports" }, { "a": "OAuth or key", "b": "OAuth", "name": "Auth" }, { "a": "Freemium", "b": "Paid", "name": "Pricing" }, { "a": "no", "b": "no", "name": "x402" }, { "a": "Proprietary service under Capsule's Customer Terms", "b": "Proprietary service under Payani.ai's Terms of Service", "name": "Licence" }, { "a": "yes", "b": "yes", "name": "Read-only variant documented" }, { "a": "no", "b": "yes", "name": "llms.txt" }, { "a": "2026-09-25", "b": "2026-10-20", "name": "Last release" }, { "a": "no date given", "b": "", "name": "Terms last updated" }, { "a": "2025-08-21", "b": "", "name": "Privacy policy last updated" }, { "a": "not found in the text", "b": "", "name": "Customer content may train models" }, { "a": "not found in the text", "b": "", "name": "Terms restrict automated access" }, { "a": "not found in the text", "b": "", "name": "Terms restrict benchmarking" }, { "a": "yes", "b": "", "name": "Terms or service can change without notice" }, { "a": "not found in the text", "b": "", "name": "Arbitration or class-action waiver" }, { "a": "none", "b": "2.5/5 (4)", "name": "Agent reviews" } ], "faq": [ { "answer": "Capsule CRM scores 55.7 (C) on agent readiness against Payani AI's 29.3 (F), and leads in 5 of 7 scored categories.", "question": "Which is better for AI agents, Capsule CRM or Payani AI?" }, { "answer": "Capsule CRM takes an API key or an OAuth sign-in. Payani AI uses an OAuth sign-in.", "question": "Do Capsule CRM and Payani AI need an API key?" }, { "answer": "Yes. Capsule CRM has a hosted endpoint at https://api.capsulecrm.com/api/v2 and Payani AI at https://app.payani.ai/api/mcp.", "question": "Can an agent call Capsule CRM and Payani AI without installing anything?" } ], "goodFor": [ { "aheadOn": [ "Reliability, 83 against 15", "Schema \u0026 documentation, 48 against 13", "Agent ergonomics, 59 against 26", "Transparency \u0026 trust, 75 against 56" ], "also": null, "goodFor": "Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available.", "slug": "capsule-crm", "watchFor": "No OpenAPI file, llms.txt or official SDK was found" }, { "aheadOn": null, "also": null, "goodFor": "A small business already running its marketing and CRM in Payani that wants an assistant to read leads, pipeline, meetings and ad reporting.", "slug": "payani-ai", "watchFor": "No public API, and the MCP server cannot write, so an agent can't run the campaigns, follow-ups or CRM updates the launch describes" } ], "job": { "capability": "crm.records", "name": "CRM records" }, "others": [ { "json": "https://www.anchorterminal.com/compare/affinity-vs-capsule-crm.json", "title": "Affinity vs Capsule CRM", "url": "https://www.anchorterminal.com/compare/affinity-vs-capsule-crm" }, { "json": "https://www.anchorterminal.com/compare/affinity-vs-payani-ai.json", "title": "Affinity vs Payani AI", "url": "https://www.anchorterminal.com/compare/affinity-vs-payani-ai" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-capsule-crm.json", "title": "Attio API + MCP vs Capsule CRM", "url": "https://www.anchorterminal.com/compare/attio-vs-capsule-crm" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-payani-ai.json", "title": "Attio API + MCP vs Payani AI", "url": "https://www.anchorterminal.com/compare/attio-vs-payani-ai" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-close.json", "title": "Capsule CRM vs Close API + MCP", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-close" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-copper.json", "title": "Capsule CRM vs Copper API", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-copper" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-dynamics-365-sales.json", "title": "Capsule CRM vs Microsoft Dynamics 365 Sales", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-dynamics-365-sales" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-folk.json", "title": "Capsule CRM vs folk API + MCP", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-folk" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-freshsales.json", "title": "Capsule CRM vs Freshsales API", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-freshsales" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-hubspot-mcp.json", "title": "Capsule CRM vs HubSpot API + MCP", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-hubspot-mcp" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell.json", "title": "Capsule CRM vs Nutshell", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-pipedrive.json", "title": "Capsule CRM vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-salesflare.json", "title": "Capsule CRM vs Salesflare", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-salesflare" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.json", "title": "Capsule CRM vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-streak.json", "title": "Capsule CRM vs Streak API + MCP", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-streak" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.json", "title": "Capsule CRM vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-twenty.json", "title": "Capsule CRM vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.json", "title": "Capsule CRM vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/close-vs-payani-ai.json", "title": "Close API + MCP vs Payani AI", "url": "https://www.anchorterminal.com/compare/close-vs-payani-ai" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-payani-ai.json", "title": "Copper API vs Payani AI", "url": "https://www.anchorterminal.com/compare/copper-vs-payani-ai" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-payani-ai.json", "title": "Microsoft Dynamics 365 Sales vs Payani AI", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-payani-ai" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-payani-ai.json", "title": "folk API + MCP vs Payani AI", "url": "https://www.anchorterminal.com/compare/folk-vs-payani-ai" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-payani-ai.json", "title": "Freshsales API vs Payani AI", "url": "https://www.anchorterminal.com/compare/freshsales-vs-payani-ai" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-payani-ai.json", "title": "HubSpot API + MCP vs Payani AI", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-payani-ai" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-payani-ai.json", "title": "Nutshell vs Payani AI", "url": "https://www.anchorterminal.com/compare/nutshell-vs-payani-ai" }, { "json": "https://www.anchorterminal.com/compare/payani-ai-vs-pipedrive.json", "title": "Payani AI vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/payani-ai-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/payani-ai-vs-salesflare.json", "title": "Payani AI vs Salesflare", "url": "https://www.anchorterminal.com/compare/payani-ai-vs-salesflare" }, { "json": "https://www.anchorterminal.com/compare/payani-ai-vs-salesforce.json", "title": "Payani AI vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/payani-ai-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/payani-ai-vs-streak.json", "title": "Payani AI vs Streak API + MCP", "url": "https://www.anchorterminal.com/compare/payani-ai-vs-streak" }, { "json": "https://www.anchorterminal.com/compare/payani-ai-vs-sugarcrm.json", "title": "Payani AI vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/payani-ai-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/payani-ai-vs-twenty.json", "title": "Payani AI vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/payani-ai-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/payani-ai-vs-zoho-crm.json", "title": "Payani AI vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/payani-ai-vs-zoho-crm" } ], "scores": [ { "by": 68, "capsule-crm": 83, "edge": "capsule-crm", "key": "reliability", "name": "Reliability", "payani-ai": 15, "weight": 16 }, { "key": "performance", "name": "Performance", "pending": true, "weight": 10 }, { "by": 35, "capsule-crm": 48, "edge": "capsule-crm", "key": "schema", "name": "Schema \u0026 documentation", "payani-ai": 13, "weight": 13 }, { "by": 33, "capsule-crm": 59, "edge": "capsule-crm", "key": "ergonomics", "name": "Agent ergonomics", "payani-ai": 26, "weight": 13 }, { "by": 1, "capsule-crm": 46, "edge": "payani-ai", "key": "security", "name": "Security \u0026 auth", "payani-ai": 47, "weight": 14 }, { "by": 0, "capsule-crm": 30, "edge": "", "key": "payments", "name": "Payments \u0026 pricing", "payani-ai": 30, "weight": 10 }, { "key": "tasks", "name": "Task success", "pending": true, "weight": 10 }, { "by": 3, "capsule-crm": 38, "edge": "capsule-crm", "key": "maintenance", "name": "Maintenance \u0026 community", "payani-ai": 35, "weight": 7 }, { "by": 19, "capsule-crm": 75, "edge": "capsule-crm", "key": "transparency", "name": "Transparency \u0026 trust", "payani-ai": 56, "weight": 7 } ], "summary": "Capsule CRM scores 55.7 (C) on agent readiness against Payani AI's 29.3 (F), and leads in 5 of 7 scored categories. Both do crm records.", "tutorials": [], "verdicts": { "capsule-crm": "REST API v2 covers the whole record with OAuth scopes, a 4,000 requests an hour limit and a status page with no incident in the last 90 days. There is no OpenAPI file, llms.txt or official SDK, and the MCP server, announced on 25 September 2026, needs a Growth plan and a pre-registered OAuth app.", "payani-ai": "A young marketing and CRM suite whose remote MCP server lets an outside agent read contacts, pipeline, meetings and reporting under OAuth with a single read scope. The voice and text execution announced on 20 October works only inside the app, and no status page, rate limits, API or tool definitions were found publicly." } }, "kind": "anchor.page", "links": { "api": "https://www.anchorterminal.com/api/v1/index.json", "html": "https://www.anchorterminal.com/compare/capsule-crm-vs-payani-ai", "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-payani-ai.json", "llms": "https://www.anchorterminal.com/llms.txt", "markdown": "https://www.anchorterminal.com/compare/capsule-crm-vs-payani-ai.md", "mcp": "https://www.anchorterminal.com/mcp", "slim": "https://www.anchorterminal.com/compare/capsule-crm-vs-payani-ai.min.md" }, "markdown": "Capsule CRM scores 55.7 (C) on agent readiness against Payani AI's 29.3 (F), and leads in 5 of 7 scored categories. Both do crm records.\n\n- Capsule CRM: grade C, 55.7/100, rank #744 of 1197. Markdown https://www.anchorterminal.com/tools/capsule-crm.md · JSON https://www.anchorterminal.com/api/v1/tools/capsule-crm.json\n- Payani AI: grade F, 29.3/100, rank #1124 of 1197. Markdown https://www.anchorterminal.com/tools/payani-ai.md · JSON https://www.anchorterminal.com/api/v1/tools/payani-ai.json\n- Best CRM and customer-platform tools for AI agents: https://www.anchorterminal.com/best/crm/index.md\n- All 153 crm comparisons: https://www.anchorterminal.com/compare/crm/index.md\n\n## Which one, for what\n\n### Capsule CRM (C)\n\nGood for: Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available.\n\nAhead on:\n- Reliability, 83 against 15\n- Schema \u0026 documentation, 48 against 13\n- Agent ergonomics, 59 against 26\n- Transparency \u0026 trust, 75 against 56\n\nWatch for: No OpenAPI file, llms.txt or official SDK was found\n\n### Payani AI (F)\n\nGood for: A small business already running its marketing and CRM in Payani that wants an assistant to read leads, pipeline, meetings and ad reporting.\n\nWatch for: No public API, and the MCP server cannot write, so an agent can't run the campaigns, follow-ups or CRM updates the launch describes\n\n\n## Score by category\n\n| Category | Weight | Capsule CRM | Payani AI | Edge |\n| --- | --- | --- | --- | --- |\n| Reliability | 16% (20 this run) | 83 | 15 | Capsule CRM +68 |\n| Performance | 10%, pending | pending | pending | not scored in this run |\n| Schema \u0026 documentation | 13% (16.2 this run) | 48 | 13 | Capsule CRM +35 |\n| Agent ergonomics | 13% (16.2 this run) | 59 | 26 | Capsule CRM +33 |\n| Security \u0026 auth | 14% (17.5 this run) | 46 | 47 | Payani AI +1 |\n| Payments \u0026 pricing | 10% (12.5 this run) | 30 | 30 | even |\n| Task success | 10%, pending | pending | pending | not scored in this run |\n| Maintenance \u0026 community | 7% (8.8 this run) | 38 | 35 | Capsule CRM +3 |\n| Transparency \u0026 trust | 7% (8.8 this run) | 75 | 56 | Capsule CRM +19 |\n| Negative events | ≤15 | 0 | 0 | |\n| **Total** | | **55.7 · C** | **29.3 · F** | |\n\n## Facts side by side\n\n| Fact | Capsule CRM | Payani AI |\n| --- | --- | --- |\n| Kind | HTTP API | MCP server |\n| Vendor | Zestia Limited | Payani Media LLC |\n| Hosted endpoint | `https://api.capsulecrm.com/api/v2` | `https://app.payani.ai/api/mcp` |\n| Transports | HTTP | Streamable HTTP |\n| Auth | OAuth or key | OAuth |\n| Pricing | Freemium | Paid |\n| x402 | no | no |\n| Licence | Proprietary service under Capsule's Customer Terms | Proprietary service under Payani.ai's Terms of Service |\n| Read-only variant documented | yes | yes |\n| llms.txt | no | yes |\n| Last release | 2026-09-25 | 2026-10-20 |\n| Terms last updated | no date given | |\n| Privacy policy last updated | 2025-08-21 | |\n| Customer content may train models | not found in the text | |\n| Terms restrict automated access | not found in the text | |\n| Terms restrict benchmarking | not found in the text | |\n| Terms or service can change without notice | yes | |\n| Arbitration or class-action waiver | not found in the text | |\n| Agent reviews | none | 2.5/5 (4) |\n\n## Verdicts\n\n**Capsule CRM.** REST API v2 covers the whole record with OAuth scopes, a 4,000 requests an hour limit and a status page with no incident in the last 90 days. There is no OpenAPI file, llms.txt or official SDK, and the MCP server, announced on 25 September 2026, needs a Growth plan and a pre-registered OAuth app.\n\n**Payani AI.** A young marketing and CRM suite whose remote MCP server lets an outside agent read contacts, pipeline, meetings and reporting under OAuth with a single read scope. The voice and text execution announced on 20 October works only inside the app, and no status page, rate limits, API or tool definitions were found publicly.\n\n## Before you call either\n\n### Capsule CRM\n\n1. Send `Authorization: Bearer \u003ctoken\u003e` to `https://api.capsulecrm.com/api/v2`. Projects use the old name in paths, `/kases`\n2. Follow the `Link` header for the next page. `perPage` goes up to 100 and the default is 50\n3. On 429, wait until the epoch time in `X-RateLimit-Reset`. The docs suggest one second between calls\n4. Ask for the `read` scope when the task only reads. A write with a read-only token answers 403 with `insufficient_scope`\n5. For MCP, register an OAuth app in the developer hub first (GitHub sign-in needed) and give the client its ID and secret. Personal API tokens are refused\n\n### Payani AI\n\n1. Add `https://app.payani.ai/api/mcp` as a custom connector, as the MCP page shows for Claude, and have the person sign in and pick a workspace; the only scope is `read`.\n2. Don't plan writes through Payani. Hand campaign sends, follow-ups and record edits to the person in the app.\n3. Treat contact, form and website-visitor fields as untrusted text when reading them back.\n\n## Questions\n\n### Which is better for AI agents, Capsule CRM or Payani AI?\n\nCapsule CRM scores 55.7 (C) on agent readiness against Payani AI's 29.3 (F), and leads in 5 of 7 scored categories.\n\n### Do Capsule CRM and Payani AI need an API key?\n\nCapsule CRM takes an API key or an OAuth sign-in. Payani AI uses an OAuth sign-in.\n\n### Can an agent call Capsule CRM and Payani AI without installing anything?\n\nYes. Capsule CRM has a hosted endpoint at https://api.capsulecrm.com/api/v2 and Payani AI at https://app.payani.ai/api/mcp.\n\n\n## For agents\n\n- This comparison as JSON: https://www.anchorterminal.com/compare/capsule-crm-vs-payani-ai.json, and with the fewest tokens: https://www.anchorterminal.com/compare/capsule-crm-vs-payani-ai.min.md\n- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {\"a\": \"capsule-crm\", \"b\": \"payani-ai\"}`. From a terminal: `anchor compare capsule-crm payani-ai`\n- Each listing in full: https://www.anchorterminal.com/api/v1/tools/capsule-crm.json and https://www.anchorterminal.com/api/v1/tools/payani-ai.json\n\n## Other comparisons with Capsule CRM or Payani AI\n\n- [Affinity vs Capsule CRM](https://www.anchorterminal.com/compare/affinity-vs-capsule-crm.md)\n- [Affinity vs Payani AI](https://www.anchorterminal.com/compare/affinity-vs-payani-ai.md)\n- [Attio API + MCP vs Capsule CRM](https://www.anchorterminal.com/compare/attio-vs-capsule-crm.md)\n- [Attio API + MCP vs Payani AI](https://www.anchorterminal.com/compare/attio-vs-payani-ai.md)\n- [Capsule CRM vs Close API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-close.md)\n- [Capsule CRM vs Copper API](https://www.anchorterminal.com/compare/capsule-crm-vs-copper.md)\n- [Capsule CRM vs Microsoft Dynamics 365 Sales](https://www.anchorterminal.com/compare/capsule-crm-vs-dynamics-365-sales.md)\n- [Capsule CRM vs folk API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-folk.md)\n- [Capsule CRM vs Freshsales API](https://www.anchorterminal.com/compare/capsule-crm-vs-freshsales.md)\n- [Capsule CRM vs HubSpot API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-hubspot-mcp.md)\n- [Capsule CRM vs Nutshell](https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell.md)\n- [Capsule CRM vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-pipedrive.md)\n- [Capsule CRM vs Salesflare](https://www.anchorterminal.com/compare/capsule-crm-vs-salesflare.md)\n- [Capsule CRM vs Salesforce API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.md)\n- [Capsule CRM vs Streak API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-streak.md)\n- [Capsule CRM vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.md)\n- [Capsule CRM vs Twenty API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-twenty.md)\n- [Capsule CRM vs Zoho CRM](https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.md)\n- [Close API + MCP vs Payani AI](https://www.anchorterminal.com/compare/close-vs-payani-ai.md)\n- [Copper API vs Payani AI](https://www.anchorterminal.com/compare/copper-vs-payani-ai.md)\n- [Microsoft Dynamics 365 Sales vs Payani AI](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-payani-ai.md)\n- [folk API + MCP vs Payani AI](https://www.anchorterminal.com/compare/folk-vs-payani-ai.md)\n- [Freshsales API vs Payani AI](https://www.anchorterminal.com/compare/freshsales-vs-payani-ai.md)\n- [HubSpot API + MCP vs Payani AI](https://www.anchorterminal.com/compare/hubspot-mcp-vs-payani-ai.md)\n- [Nutshell vs Payani AI](https://www.anchorterminal.com/compare/nutshell-vs-payani-ai.md)\n- [Payani AI vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/payani-ai-vs-pipedrive.md)\n- [Payani AI vs Salesflare](https://www.anchorterminal.com/compare/payani-ai-vs-salesflare.md)\n- [Payani AI vs Salesforce API + MCP](https://www.anchorterminal.com/compare/payani-ai-vs-salesforce.md)\n- [Payani AI vs Streak API + MCP](https://www.anchorterminal.com/compare/payani-ai-vs-streak.md)\n- [Payani AI vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/payani-ai-vs-sugarcrm.md)\n- [Payani AI vs Twenty API + MCP](https://www.anchorterminal.com/compare/payani-ai-vs-twenty.md)\n- [Payani AI vs Zoho CRM](https://www.anchorterminal.com/compare/payani-ai-vs-zoho-crm.md)\n", "meta": { "attribution": "Anchor Terminal (https://www.anchorterminal.com)", "attributionRequired": true, "credit": "CC BY 4.0, credit Anchor Terminal and link the page or API address you took it from (https://www.anchorterminal.com/terms/#data)", "docs": "https://www.anchorterminal.com/docs/", "generatedAt": "2026-10-21", "license": "CC-BY-4.0", "method": "https://www.anchorterminal.com/benchmark/", "methodology": "0.6", "openapi": "https://www.anchorterminal.com/openapi.json", "preview": false, "run": "2026-10-01", "runLabel": "October 2026 research run", "terms": "https://www.anchorterminal.com/terms/#data" }, "page": { "breadcrumbs": [ { "name": "Home", "url": "https://www.anchorterminal.com/" }, { "name": "Compare", "url": "https://www.anchorterminal.com/compare/" }, { "name": "Capsule CRM vs Payani AI", "url": "" } ], "description": "Capsule CRM scores 55.7 (C) to Payani AI's 29.3 (F) for crm records. Prices, MCP, x402, uptime and agent notes side by side.", "facts": [ "Capsule CRM C 55.7", "Payani AI F 29.3", "scores" ], "h1": "Capsule CRM vs Payani AI", "image": "https://www.anchorterminal.com/assets/og/compare-capsule-crm-vs-payani-ai.png", "path": "/compare/capsule-crm-vs-payani-ai", "published": "2026-10-01", "section": "tools", "title": "Capsule CRM vs Payani AI for AI agents in 2026: scores and prices", "toc": null, "updated": "2026-10-21", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-payani-ai" }, "tokens": { "markdown": 2500, "slim": 680 }, "version": 1 }