# Capsule CRM vs Nutshell (slim)

> Capsule CRM scores 55.7 (C) on agent readiness against Nutshell's 49.6 (D), and leads in 3 of 7 scored categories. Nutshell leads on schema & documentation, security & auth, payments & pricing and maintenance & community. Both do crm records. Category scores, facts, verdicts and…

- Full: https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell.md (~2,400 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell.json · canonical https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Capsule CRM scores 55.7 (C) on agent readiness against Nutshell's 49.6 (D), and leads in 3 of 7 scored categories. Nutshell leads on schema & documentation, security & auth, payments & pricing and maintenance & community. Both do crm records.

- Capsule CRM: C 55.7, rank #504 of 722 · https://www.anchorterminal.com/tools/capsule-crm.min.md
- Nutshell: D 49.6, rank #607 of 722 · https://www.anchorterminal.com/tools/nutshell.min.md
- Capsule CRM, good for Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available. Ahead on Reliability, 83 against 42; Agent ergonomics, 59 against 44.
- Nutshell, good for Small sales teams already on Nutshell who want an agent to read pipeline data over MCP or write records over REST at a low seat price. Ahead on Schema & documentation, 57 against 48; Security & auth, 58 against 46; Payments & pricing, 35 against 30; Maintenance & community, 46 against 38.

| Category | Capsule CRM | Nutshell |
| --- | --- | --- |
| Reliability (16%) | 83 | 42 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 48 | 57 |
| Agent ergonomics (13%) | 59 | 44 |
| Security & auth (14%) | 46 | 58 |
| Payments & pricing (10%) | 30 | 35 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 38 | 46 |
| Transparency & trust (7%) | 75 | 71 |

| Fact (where they differ) | Capsule CRM | Nutshell |
| --- | --- | --- |
| Vendor | Zestia Limited | Nutshell, Inc. |
| Hosted endpoint | `https://api.capsulecrm.com/api/v2` | `https://app.nutshell.com/rest` |
| Pricing | Freemium | Paid |
| Licence | Proprietary service under Capsule's Customer Terms | Proprietary service under Nutshell's Terms of Service |
| llms.txt | no | yes |
| Last release | 2026-09-25 | 2026-08-21 |
| Terms last updated | no date given | 2026-06-02 |
| Privacy policy last updated | 2025-08-21 | 2026-06-02 |
| Terms restrict benchmarking | not found in the text | yes |
| Arbitration or class-action waiver | not found in the text | yes |