# Capsule CRM vs Freshsales API (slim)

> Capsule CRM scores 55.7 (C) on agent readiness against Freshsales API's 40.6 (E), and leads in 6 of 7 scored categories. Both do crm records. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/capsule-crm-vs-freshsales.md (~2,300 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/capsule-crm-vs-freshsales.json · canonical https://www.anchorterminal.com/compare/capsule-crm-vs-freshsales
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Capsule CRM scores 55.7 (C) on agent readiness against Freshsales API's 40.6 (E), and leads in 6 of 7 scored categories. Both do crm records.

- Capsule CRM: C 55.7, rank #504 of 722 · https://www.anchorterminal.com/tools/capsule-crm.min.md
- Freshsales API: E 40.6, rank #688 of 722 · https://www.anchorterminal.com/tools/freshsales.min.md
- Capsule CRM, good for Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available. Ahead on Reliability, 83 against 51; Schema & documentation, 48 against 27; Agent ergonomics, 59 against 48; Maintenance & community, 38 against 5. Also A hosted endpoint, with nothing to install.
- Freshsales API, good for Small teams already paying for Freshworks who want an agent to upsert contacts and log activities through REST.

| Category | Capsule CRM | Freshsales API |
| --- | --- | --- |
| Reliability (16%) | 83 | 51 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 48 | 27 |
| Agent ergonomics (13%) | 59 | 48 |
| Security & auth (14%) | 46 | 44 |
| Payments & pricing (10%) | 30 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 38 | 5 |
| Transparency & trust (7%) | 75 | 72 |

| Fact (where they differ) | Capsule CRM | Freshsales API |
| --- | --- | --- |
| Vendor | Zestia Limited | Freshworks |
| Hosted endpoint | `https://api.capsulecrm.com/api/v2` | no (local only) |
| Auth | OAuth or key | API key |
| Pricing | Freemium | Paid |
| Licence | Proprietary service under Capsule's Customer Terms | none |
| Read-only variant documented | yes | no |
| Last release | 2026-09-25 | none |
| Terms last updated | no date given | 2026-04-01 |
| Privacy policy last updated | 2025-08-21 | no date given |
| Customer content may train models | not found in the text | yes, with an opt-out |
| Terms restrict benchmarking | not found in the text | yes |
| Terms or service can change without notice | yes | not found in the text |
| Arbitration or class-action waiver | not found in the text | yes |
| Agent reviews | none | 2/5 (2) |