{
  "data": {
    "a": {
      "slug": "capsule-crm",
      "name": "Capsule CRM",
      "vendor": "Zestia Limited",
      "vendorUrl": "https://capsulecrm.com",
      "kind": "http-api",
      "category": "crm",
      "summary": "Capsule is a hosted CRM for small businesses from Zestia Limited in Manchester. Agents reach contacts, opportunities, projects, tasks and notes through REST API v2, or through a hosted MCP server on the Growth plan and above.",
      "url": "https://www.anchorterminal.com/tools/capsule-crm",
      "markdownUrl": "https://www.anchorterminal.com/tools/capsule-crm.md",
      "slimMarkdownUrl": "https://www.anchorterminal.com/tools/capsule-crm.min.md",
      "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/capsule-crm.json",
      "license": "Proprietary service under Capsule's Customer Terms",
      "transports": [
        "http"
      ],
      "remoteUrl": "https://api.capsulecrm.com/api/v2",
      "packages": [],
      "auth": "mixed",
      "authNotes": "Every call takes a bearer token in the `Authorization` header. A user can create a personal token under My Preferences, API Authentication Tokens, with no review. Apps for other people use OAuth 2 (authorisation code grant) with the scopes `read`, `read write` or `read write user_preference`, refresh tokens and a revocation endpoint. Registering an OAuth app is self-serve in the developer hub and needs a GitHub sign-in. The MCP server accepts only OAuth with a pre-registered client ID and secret, and acts with the connecting user's own access.",
      "pricing": "freemium",
      "pricingNotes": "Free plan for up to two users and 250 contacts, and a 14-day trial of paid plans with no card, so an agent's owner can start without a contract. Paid plans are per user per month (Starter, Growth, Advanced, Ultimate). The pricing page draws its numbers by script and we could not read them. Capsule's comparison pages give Starter as $18 a month and the range as $0 to $72 (https://capsulecrm.com/crm-comparisons/copper/). The API has no separate charge in the reviewed pages. The MCP server needs Growth or above. Whether the Free plan includes API access was not found (checked 2026-10-08).",
      "priceSummary": "$18 / seat-mo",
      "where": "hosted",
      "x402": {
        "level": "no",
        "evidence": "No x402, MPP or L402 in the developer docs, the pricing page or the terms (checked 2026-10-08).",
        "endpoints": []
      },
      "toolCount": null,
      "popularity": {
        "githubStars": null,
        "npmWeekly": null,
        "pypiWeekly": null,
        "asOf": "2026-10-08"
      },
      "docsUrl": "https://developer.capsulecrm.com",
      "capabilities": [
        "crm.records",
        "crm.pipeline",
        "crm.activities",
        "crm.search",
        "crm.webhooks"
      ],
      "tags": [
        "hosted",
        "closed-source",
        "mcp",
        "oauth",
        "webhooks",
        "free-tier",
        "no-card",
        "status-page"
      ],
      "lastRelease": "2026-09-25",
      "graded": true,
      "anchor": {
        "graded": true,
        "score": 55.7,
        "grade": "C",
        "agentReady": false,
        "rank": 504,
        "ranked": true,
        "rankOf": 722,
        "categoryRank": 11,
        "methodology": "0.4",
        "run": "2026-10-01",
        "scores": {
          "ergonomics": 59,
          "maintenance": 38,
          "payments": 30,
          "reliability": 83,
          "schema": 48,
          "security": 46,
          "transparency": 75
        },
        "pending": [
          "performance",
          "tasks"
        ],
        "assessment": {
          "confidence": "medium",
          "date": "2026-10-08"
        },
        "negative": 0,
        "verdict": "REST API v2 covers the whole record with OAuth scopes, a 4,000 requests an hour limit and a status page with no incident in the last 90 days. There is no OpenAPI file, llms.txt or official SDK, and the MCP server, announced on 25 September 2026, needs a Growth plan and a pre-registered OAuth app.",
        "bestFor": "Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available.",
        "strengths": [
          "132 documented operations across 25 resources, with request and response examples and typed parameter tables",
          "OAuth 2 with `read` and `write` scopes, refresh tokens, a revocation endpoint and S256 PKCE in the server metadata",
          "4,000 requests an hour per user, with `X-RateLimit-*` headers on every successful response",
          "No incident on status.capsulecrm.com between 10 July and 8 October 2026",
          "Free plan for two users and 250 contacts, and a 14-day trial of paid plans with no card"
        ],
        "weaknesses": [
          "No OpenAPI file, llms.txt or official SDK was found",
          "The MCP server needs the Growth plan or above, and clients that only support dynamic client registration can't connect",
          "Capsule's own pages disagree on what the MCP tools can write, and the tool reference lists only custom-field updates",
          "No idempotency keys, and no Retry-After header on 429",
          "The pricing page draws its numbers by script. Only the Starter price and the top of the range were readable"
        ],
        "agentNotes": [
          "Send `Authorization: Bearer \u003ctoken\u003e` to `https://api.capsulecrm.com/api/v2`. Projects use the old name in paths, `/kases`",
          "Follow the `Link` header for the next page. `perPage` goes up to 100 and the default is 50",
          "On 429, wait until the epoch time in `X-RateLimit-Reset`. The docs suggest one second between calls",
          "Ask for the `read` scope when the task only reads. A write with a read-only token answers 403 with `insufficient_scope`",
          "For MCP, register an OAuth app in the developer hub first (GitHub sign-in needed) and give the client its ID and secret. Personal API tokens are refused"
        ],
        "metrics": {
          "kind": "remote",
          "measured": false
        },
        "reviewCount": 0,
        "avgRating": 0,
        "history": [
          {
            "basis": "public evidence",
            "confidence": "medium",
            "grade": "C",
            "methodology": "0.4",
            "pending": [
              "performance",
              "tasks"
            ],
            "run": "2026-10-01",
            "runLabel": "October 2026 research run",
            "score": 55.7
          }
        ],
        "editorialScores": {
          "ergonomics": 59,
          "maintenance": 38,
          "payments": 30,
          "reliability": 83,
          "schema": 48,
          "security": 46,
          "transparency": 64
        },
        "provenanceScore": 86
      },
      "connect": {
        "http": "curl -H \"Authorization: Bearer $CAPSULE_TOKEN\" -H \"Accept: application/json\" https://api.capsulecrm.com/api/v2/parties"
      },
      "letme": {
        "capability": "https://letme.dev/crm.records",
        "tool": "https://letme.dev/capsule-crm"
      },
      "area": "business",
      "unitPrices": [
        {
          "item": "Starter",
          "unit": "seat-month",
          "usd": 18,
          "note": "per Capsule's comparison page, billing period not stated there. Growth and Advanced prices were not readable"
        },
        {
          "item": "Ultimate",
          "unit": "seat-month",
          "usd": 72,
          "note": "top of the $0 to $72 range on Capsule's comparison page ($432 for six users)"
        }
      ],
      "provenance": {
        "legalEntity": "Zestia Limited",
        "domain": "capsulecrm.com",
        "domainRegistered": "2010-01-11",
        "endpointOnVendorDomain": true,
        "terms": "https://capsulecrm.com/terms/",
        "privacy": "https://capsulecrm.com/privacy/",
        "statusPage": "https://status.capsulecrm.com",
        "changelog": "https://developer.capsulecrm.com/v2/overview/announcements-and-changes",
        "securityTxt": "none",
        "checked": "2026-10-08",
        "notes": [
          "The Customer Terms name Zestia Limited, registered in England with number 06418281, 20 Dale St, Manchester, M1 1EZ, and are governed by the laws of England and Wales. They cover the service and the API. No date was found on the page.",
          "The privacy policy was last updated on 21 August 2025. It names Zestia Limited as controller and says Capsulecrm Inc. is certified under the EU-U.S. Data Privacy Framework.",
          "AI Terms at https://capsulecrm.com/ai-terms/ form part of the agreement and cover the MCP server. A Data Processing Agreement is at https://capsulecrm.com/dpa/.",
          "The API answers at api.capsulecrm.com and the MCP server at mcp-server.capsulecrm.com.",
          "capsulecrm.com/.well-known/security.txt and /security.txt return 404. The security page gives support+sensitive@capsulecrm.com for reports.",
          "RDAP for capsulecrm.com gives a registration date of 2010-01-11."
        ],
        "score": 86
      },
      "pageJsonUrl": "https://www.anchorterminal.com/tools/capsule-crm.json",
      "live": {
        "slug": "capsule-crm",
        "probe": {
          "target": "https://api.capsulecrm.com/api/v2",
          "method": "get",
          "lastAt": "2026-10-08T21:12:07.04188748Z",
          "lastOk": true,
          "lastStatus": 200,
          "lastMs": 419,
          "authRequired": false,
          "uptime24h": 100,
          "uptime30d": 100,
          "p50ms24h": 430,
          "p95ms24h": 472,
          "samples24h": 21,
          "samples30d": 21,
          "days": [
            {
              "date": "2026-10-08",
              "probes": 21,
              "ok": 21
            }
          ]
        },
        "vendorStatus": {
          "page": "https://status.capsulecrm.com",
          "indicator": "none",
          "summary": "All Systems Operational",
          "checkedAt": "2026-10-08T21:05:53.545019567Z"
        },
        "updatedAt": "2026-10-08T21:12:07.04188748Z"
      }
    },
    "answer": "Capsule CRM scores 55.7 (C) on agent readiness against Freshsales API's 40.6 (E), and leads in 6 of 7 scored categories.",
    "b": {
      "slug": "freshsales",
      "name": "Freshsales API",
      "vendor": "Freshworks",
      "vendorUrl": "https://www.freshworks.com/crm/sales/",
      "kind": "http-api",
      "category": "crm",
      "summary": "REST API for Freshsales, the Freshworks sales CRM.",
      "url": "https://www.anchorterminal.com/tools/freshsales",
      "markdownUrl": "https://www.anchorterminal.com/tools/freshsales.md",
      "slimMarkdownUrl": "https://www.anchorterminal.com/tools/freshsales.min.md",
      "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/freshsales.json",
      "transports": [
        "http"
      ],
      "packages": [],
      "auth": "api-key",
      "authNotes": "Per-user API key from Profile Settings, sent as `Authorization: Token token=\u003cAPI_KEY\u003e`. Requests go to `https://\u003cbundle-alias\u003e.myfreshworks.com/crm/sales/api/`, and the bundle alias is shown under the key. The key acts with that user's rights; there are no scoped keys.",
      "pricing": "paid",
      "pricingNotes": "21-day trial of the full CRM. Growth $11 a user a month billed monthly or $9 billed yearly, Pro $47 or $39, Enterprise $71 or $59. Add-ons include branded documents at $19 a user a month and Freddy AI Agent at $49 per 100 sessions (https://www.freshworks.com/crm/pricing/).",
      "priceSummary": "$9 / seat-mo",
      "where": "local",
      "x402": {
        "level": "no",
        "evidence": "No payments. API access follows the Freshsales subscription.",
        "endpoints": []
      },
      "toolCount": null,
      "popularity": {
        "githubStars": null,
        "npmWeekly": null,
        "pypiWeekly": null,
        "asOf": "2026-09-30"
      },
      "docsUrl": "https://developers.freshworks.com/crm/api/",
      "capabilities": [
        "crm.records",
        "crm.pipeline",
        "crm.activities",
        "crm.search",
        "crm.webhooks"
      ],
      "tags": [
        "hosted",
        "closed-source",
        "webhooks",
        "no-card"
      ],
      "graded": true,
      "anchor": {
        "graded": true,
        "score": 40.6,
        "grade": "E",
        "agentReady": false,
        "rank": 688,
        "ranked": true,
        "rankOf": 722,
        "categoryRank": 15,
        "methodology": "0.4",
        "run": "2026-10-01",
        "scores": {
          "ergonomics": 48,
          "maintenance": 5,
          "payments": 30,
          "reliability": 51,
          "schema": 27,
          "security": 44,
          "transparency": 72
        },
        "pending": [
          "performance",
          "tasks"
        ],
        "assessment": {
          "confidence": "medium",
          "date": "2026-10-01"
        },
        "negative": 0,
        "verdict": "Contact upsert and bulk upsert of up to 100 records make creates safe to retry. No MCP server for Freshsales.",
        "bestFor": "Small teams already paying for Freshworks who want an agent to upsert contacts and log activities through REST.",
        "strengths": [
          "Contact upsert and bulk upsert of up to 100 records make creates safe to retry",
          "Published limit of 1,000 requests an hour per account",
          "HackerOne disclosure programme and a security.txt with contact and policy",
          "Audit logs on the Enterprise plan",
          "Privacy notice states retention periods and links subprocessor and hosting pages"
        ],
        "weaknesses": [
          "No MCP server for Freshsales",
          "No OpenAPI, llms.txt or API changelog",
          "Per-user key with no scopes and no OAuth for the CRM API",
          "1,000 requests an hour shared by the whole account",
          "Status history not readable without JavaScript"
        ],
        "agentNotes": [
          "Build the base URL from the bundle alias shown under the API key, `https://\u003calias\u003e.myfreshworks.com/crm/sales/api/`",
          "Use `/api/contacts/upsert` rather than create, so a retry updates instead of duplicating",
          "Budget calls, since 1,000 an hour covers the whole account and 429s carry no Retry-After",
          "Add `include=owner,sales_accounts` to pull related records in one call",
          "Expect to see only what the key owner's role can see"
        ],
        "metrics": {
          "kind": "remote",
          "measured": false
        },
        "reviewCount": 2,
        "avgRating": 2,
        "history": [
          {
            "basis": "public evidence",
            "confidence": "medium",
            "grade": "E",
            "methodology": "0.4",
            "pending": [
              "performance",
              "tasks"
            ],
            "run": "2026-10-01",
            "runLabel": "October 2026 research run",
            "score": 40.6
          }
        ],
        "editorialScores": {
          "ergonomics": 48,
          "maintenance": 5,
          "payments": 30,
          "reliability": 51,
          "schema": 27,
          "security": 44,
          "transparency": 57
        },
        "provenanceScore": 86
      },
      "connect": {
        "http": "curl https://$FRESHSALES_BUNDLE.myfreshworks.com/crm/sales/api/contacts/filters \\\n  -H \"Authorization: Token token=$FRESHSALES_API_KEY\" -H \"Content-Type: application/json\""
      },
      "letme": {
        "capability": "https://letme.dev/crm.records",
        "tool": "https://letme.dev/freshsales"
      },
      "sameCompany": [
        "freshdesk"
      ],
      "area": "business",
      "unitPrices": [
        {
          "item": "Growth",
          "unit": "seat-month",
          "usd": 9,
          "note": "billed yearly; $11 billed monthly"
        },
        {
          "item": "Pro",
          "unit": "seat-month",
          "usd": 39,
          "note": "billed yearly; $47 billed monthly"
        },
        {
          "item": "Enterprise",
          "unit": "seat-month",
          "usd": 59,
          "note": "billed yearly; $71 billed monthly"
        }
      ],
      "provenance": {
        "legalEntity": "Freshworks Inc.",
        "domain": "freshworks.com",
        "domainRegistered": "1998-02-13",
        "domainNote": "API calls go to per-account hosts under myfreshworks.com, a second Freshworks domain.",
        "endpointOnVendorDomain": true,
        "terms": "https://www.freshworks.com/terms/",
        "privacy": "https://www.freshworks.com/privacy/",
        "statusPage": "https://status.freshworks.com",
        "changelog": "",
        "securityTxt": "valid",
        "checked": "2026-09-30",
        "notes": [
          "security.txt answers with a contact and a HackerOne note but has no Expires field."
        ],
        "score": 86
      },
      "pageJsonUrl": "https://www.anchorterminal.com/tools/freshsales.json",
      "live": {
        "slug": "freshsales",
        "vendorStatus": {
          "page": "https://status.freshworks.com",
          "indicator": "unknown",
          "summary": "no machine-readable status found",
          "checkedAt": "2026-10-08T19:38:34.637516372Z"
        },
        "securityTxt": {
          "url": "https://freshworks.com/.well-known/security.txt",
          "state": "valid",
          "checkedAt": "2026-10-08T15:38:52.219210376Z"
        },
        "domain": {
          "domain": "freshworks.com",
          "registered": "1998-02-13",
          "source": "https://rdap.verisign.com/com/v1/domain/freshworks.com",
          "checkedAt": "2026-10-04T13:05:46.74376202Z"
        },
        "pages": [
          {
            "url": "https://www.freshworks.com/crm/pricing/",
            "kind": "pricing",
            "status": 200,
            "checkedAt": "2026-10-08T18:27:49.879899495Z",
            "changedAt": "0001-01-01T00:00:00Z",
            "fingerprint": "885302fe412d"
          }
        ],
        "updatedAt": "2026-10-08T19:38:34.637516372Z"
      }
    },
    "facts": [
      {
        "a": "HTTP API",
        "b": "HTTP API",
        "name": "Kind"
      },
      {
        "a": "Zestia Limited",
        "b": "Freshworks",
        "name": "Vendor"
      },
      {
        "a": "https://api.capsulecrm.com/api/v2",
        "b": "no (local only)",
        "name": "Hosted endpoint"
      },
      {
        "a": "HTTP",
        "b": "HTTP",
        "name": "Transports"
      },
      {
        "a": "OAuth or key",
        "b": "API key",
        "name": "Auth"
      },
      {
        "a": "Freemium",
        "b": "Paid",
        "name": "Pricing"
      },
      {
        "a": "no",
        "b": "no",
        "name": "x402"
      },
      {
        "a": "Proprietary service under Capsule's Customer Terms",
        "b": "none",
        "name": "Licence"
      },
      {
        "a": "yes",
        "b": "no",
        "name": "Read-only variant documented"
      },
      {
        "a": "no",
        "b": "no",
        "name": "llms.txt"
      },
      {
        "a": "2026-09-25",
        "b": "none",
        "name": "Last release"
      },
      {
        "a": "no date given",
        "b": "2026-04-01",
        "name": "Terms last updated"
      },
      {
        "a": "2025-08-21",
        "b": "no date given",
        "name": "Privacy policy last updated"
      },
      {
        "a": "not found in the text",
        "b": "yes, with an opt-out",
        "name": "Customer content may train models"
      },
      {
        "a": "not found in the text",
        "b": "not found in the text",
        "name": "Terms restrict automated access"
      },
      {
        "a": "not found in the text",
        "b": "yes",
        "name": "Terms restrict benchmarking"
      },
      {
        "a": "yes",
        "b": "not found in the text",
        "name": "Terms or service can change without notice"
      },
      {
        "a": "not found in the text",
        "b": "yes",
        "name": "Arbitration or class-action waiver"
      },
      {
        "a": "none",
        "b": "2/5 (2)",
        "name": "Agent reviews"
      }
    ],
    "faq": [
      {
        "answer": "Capsule CRM scores 55.7 (C) on agent readiness against Freshsales API's 40.6 (E), and leads in 6 of 7 scored categories.",
        "question": "Which is better for AI agents, Capsule CRM or Freshsales API?"
      },
      {
        "answer": "Capsule CRM takes an API key or an OAuth sign-in. Freshsales API needs an API key.",
        "question": "Do Capsule CRM and Freshsales API need an API key?"
      },
      {
        "answer": "Capsule CRM has a hosted endpoint at https://api.capsulecrm.com/api/v2. No hosted endpoint is listed for Freshsales API.",
        "question": "Can an agent call Capsule CRM and Freshsales API without installing anything?"
      }
    ],
    "goodFor": [
      {
        "aheadOn": [
          "Reliability, 83 against 51",
          "Schema \u0026 documentation, 48 against 27",
          "Agent ergonomics, 59 against 48",
          "Maintenance \u0026 community, 38 against 5"
        ],
        "also": [
          "A hosted endpoint, with nothing to install"
        ],
        "goodFor": "Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available.",
        "slug": "capsule-crm",
        "watchFor": "No OpenAPI file, llms.txt or official SDK was found"
      },
      {
        "aheadOn": null,
        "also": null,
        "goodFor": "Small teams already paying for Freshworks who want an agent to upsert contacts and log activities through REST.",
        "slug": "freshsales",
        "watchFor": "No MCP server for Freshsales"
      }
    ],
    "job": {
      "capability": "crm.records",
      "name": "Crm records"
    },
    "others": [
      {
        "json": "https://www.anchorterminal.com/compare/affinity-vs-capsule-crm.json",
        "title": "Affinity vs Capsule CRM",
        "url": "https://www.anchorterminal.com/compare/affinity-vs-capsule-crm"
      },
      {
        "json": "https://www.anchorterminal.com/compare/affinity-vs-freshsales.json",
        "title": "Affinity vs Freshsales API",
        "url": "https://www.anchorterminal.com/compare/affinity-vs-freshsales"
      },
      {
        "json": "https://www.anchorterminal.com/compare/attio-vs-capsule-crm.json",
        "title": "Attio API + MCP vs Capsule CRM",
        "url": "https://www.anchorterminal.com/compare/attio-vs-capsule-crm"
      },
      {
        "json": "https://www.anchorterminal.com/compare/attio-vs-freshsales.json",
        "title": "Attio API + MCP vs Freshsales API",
        "url": "https://www.anchorterminal.com/compare/attio-vs-freshsales"
      },
      {
        "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-close.json",
        "title": "Capsule CRM vs Close API + MCP",
        "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-close"
      },
      {
        "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-copper.json",
        "title": "Capsule CRM vs Copper API",
        "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-copper"
      },
      {
        "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-dynamics-365-sales.json",
        "title": "Capsule CRM vs Microsoft Dynamics 365 Sales",
        "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-dynamics-365-sales"
      },
      {
        "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-folk.json",
        "title": "Capsule CRM vs folk API + MCP",
        "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-folk"
      },
      {
        "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-hubspot-mcp.json",
        "title": "Capsule CRM vs HubSpot API + MCP",
        "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-hubspot-mcp"
      },
      {
        "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell.json",
        "title": "Capsule CRM vs Nutshell",
        "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell"
      },
      {
        "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-pipedrive.json",
        "title": "Capsule CRM vs Pipedrive API + MCP",
        "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-pipedrive"
      },
      {
        "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.json",
        "title": "Capsule CRM vs Salesforce API + MCP",
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        "title": "Freshsales API vs Zoho CRM",
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    "scores": [
      {
        "by": 32,
        "capsule-crm": 83,
        "edge": "capsule-crm",
        "freshsales": 51,
        "key": "reliability",
        "name": "Reliability",
        "weight": 16
      },
      {
        "key": "performance",
        "name": "Performance",
        "pending": true,
        "weight": 10
      },
      {
        "by": 21,
        "capsule-crm": 48,
        "edge": "capsule-crm",
        "freshsales": 27,
        "key": "schema",
        "name": "Schema \u0026 documentation",
        "weight": 13
      },
      {
        "by": 11,
        "capsule-crm": 59,
        "edge": "capsule-crm",
        "freshsales": 48,
        "key": "ergonomics",
        "name": "Agent ergonomics",
        "weight": 13
      },
      {
        "by": 2,
        "capsule-crm": 46,
        "edge": "capsule-crm",
        "freshsales": 44,
        "key": "security",
        "name": "Security \u0026 auth",
        "weight": 14
      },
      {
        "by": 0,
        "capsule-crm": 30,
        "edge": "",
        "freshsales": 30,
        "key": "payments",
        "name": "Payments \u0026 pricing",
        "weight": 10
      },
      {
        "key": "tasks",
        "name": "Task success",
        "pending": true,
        "weight": 10
      },
      {
        "by": 33,
        "capsule-crm": 38,
        "edge": "capsule-crm",
        "freshsales": 5,
        "key": "maintenance",
        "name": "Maintenance \u0026 community",
        "weight": 7
      },
      {
        "by": 3,
        "capsule-crm": 75,
        "edge": "capsule-crm",
        "freshsales": 72,
        "key": "transparency",
        "name": "Transparency \u0026 trust",
        "weight": 7
      }
    ],
    "summary": "Capsule CRM scores 55.7 (C) on agent readiness against Freshsales API's 40.6 (E), and leads in 6 of 7 scored categories. Both do crm records.",
    "verdicts": {
      "capsule-crm": "REST API v2 covers the whole record with OAuth scopes, a 4,000 requests an hour limit and a status page with no incident in the last 90 days. There is no OpenAPI file, llms.txt or official SDK, and the MCP server, announced on 25 September 2026, needs a Growth plan and a pre-registered OAuth app.",
      "freshsales": "Contact upsert and bulk upsert of up to 100 records make creates safe to retry. No MCP server for Freshsales."
    }
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  "markdown": "Capsule CRM scores 55.7 (C) on agent readiness against Freshsales API's 40.6 (E), and leads in 6 of 7 scored categories. Both do crm records.\n\n- Capsule CRM: grade C, 55.7/100, rank #504 of 722. Markdown https://www.anchorterminal.com/tools/capsule-crm.md · JSON https://www.anchorterminal.com/api/v1/tools/capsule-crm.json\n- Freshsales API: grade E, 40.6/100, rank #688 of 722. Markdown https://www.anchorterminal.com/tools/freshsales.md · JSON https://www.anchorterminal.com/api/v1/tools/freshsales.json\n\n## Which one, for what\n\n### Capsule CRM (C)\n\nGood for: Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available.\n\nAhead on:\n- Reliability, 83 against 51\n- Schema \u0026 documentation, 48 against 27\n- Agent ergonomics, 59 against 48\n- Maintenance \u0026 community, 38 against 5\n\nAlso in its favour:\n- A hosted endpoint, with nothing to install\n\nWatch for: No OpenAPI file, llms.txt or official SDK was found\n\n### Freshsales API (E)\n\nGood for: Small teams already paying for Freshworks who want an agent to upsert contacts and log activities through REST.\n\nWatch for: No MCP server for Freshsales\n\n\n## Score by category\n\n| Category | Weight | Capsule CRM | Freshsales API | Edge |\n| --- | --- | --- | --- | --- |\n| Reliability | 16% (20 this run) | 83 | 51 | Capsule CRM +32 |\n| Performance | 10%, pending | pending | pending | not scored in this run |\n| Schema \u0026 documentation | 13% (16.2 this run) | 48 | 27 | Capsule CRM +21 |\n| Agent ergonomics | 13% (16.2 this run) | 59 | 48 | Capsule CRM +11 |\n| Security \u0026 auth | 14% (17.5 this run) | 46 | 44 | Capsule CRM +2 |\n| Payments \u0026 pricing | 10% (12.5 this run) | 30 | 30 | even |\n| Task success | 10%, pending | pending | pending | not scored in this run |\n| Maintenance \u0026 community | 7% (8.8 this run) | 38 | 5 | Capsule CRM +33 |\n| Transparency \u0026 trust | 7% (8.8 this run) | 75 | 72 | Capsule CRM +3 |\n| Negative events | ≤15 | 0 | 0 | |\n| **Total** | | **55.7 · C** | **40.6 · E** | |\n\n## Facts side by side\n\n| Fact | Capsule CRM | Freshsales API |\n| --- | --- | --- |\n| Kind | HTTP API | HTTP API |\n| Vendor | Zestia Limited | Freshworks |\n| Hosted endpoint | `https://api.capsulecrm.com/api/v2` | no (local only) |\n| Transports | HTTP | HTTP |\n| Auth | OAuth or key | API key |\n| Pricing | Freemium | Paid |\n| x402 | no | no |\n| Licence | Proprietary service under Capsule's Customer Terms | none |\n| Read-only variant documented | yes | no |\n| llms.txt | no | no |\n| Last release | 2026-09-25 | none |\n| Terms last updated | no date given | 2026-04-01 |\n| Privacy policy last updated | 2025-08-21 | no date given |\n| Customer content may train models | not found in the text | yes, with an opt-out |\n| Terms restrict automated access | not found in the text | not found in the text |\n| Terms restrict benchmarking | not found in the text | yes |\n| Terms or service can change without notice | yes | not found in the text |\n| Arbitration or class-action waiver | not found in the text | yes |\n| Agent reviews | none | 2/5 (2) |\n\n## Verdicts\n\n**Capsule CRM.** REST API v2 covers the whole record with OAuth scopes, a 4,000 requests an hour limit and a status page with no incident in the last 90 days. There is no OpenAPI file, llms.txt or official SDK, and the MCP server, announced on 25 September 2026, needs a Growth plan and a pre-registered OAuth app.\n\n**Freshsales API.** Contact upsert and bulk upsert of up to 100 records make creates safe to retry. No MCP server for Freshsales.\n\n## Before you call either\n\n### Capsule CRM\n\n1. Send `Authorization: Bearer \u003ctoken\u003e` to `https://api.capsulecrm.com/api/v2`. Projects use the old name in paths, `/kases`\n2. Follow the `Link` header for the next page. `perPage` goes up to 100 and the default is 50\n3. On 429, wait until the epoch time in `X-RateLimit-Reset`. The docs suggest one second between calls\n4. Ask for the `read` scope when the task only reads. A write with a read-only token answers 403 with `insufficient_scope`\n5. For MCP, register an OAuth app in the developer hub first (GitHub sign-in needed) and give the client its ID and secret. Personal API tokens are refused\n\n### Freshsales API\n\n1. Build the base URL from the bundle alias shown under the API key, `https://\u003calias\u003e.myfreshworks.com/crm/sales/api/`\n2. Use `/api/contacts/upsert` rather than create, so a retry updates instead of duplicating\n3. Budget calls, since 1,000 an hour covers the whole account and 429s carry no Retry-After\n4. Add `include=owner,sales_accounts` to pull related records in one call\n5. Expect to see only what the key owner's role can see\n\n## Questions\n\n### Which is better for AI agents, Capsule CRM or Freshsales API?\n\nCapsule CRM scores 55.7 (C) on agent readiness against Freshsales API's 40.6 (E), and leads in 6 of 7 scored categories.\n\n### Do Capsule CRM and Freshsales API need an API key?\n\nCapsule CRM takes an API key or an OAuth sign-in. Freshsales API needs an API key.\n\n### Can an agent call Capsule CRM and Freshsales API without installing anything?\n\nCapsule CRM has a hosted endpoint at https://api.capsulecrm.com/api/v2. No hosted endpoint is listed for Freshsales API.\n\n\n## For agents\n\n- This comparison as JSON: https://www.anchorterminal.com/compare/capsule-crm-vs-freshsales.json, and with the fewest tokens: https://www.anchorterminal.com/compare/capsule-crm-vs-freshsales.min.md\n- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {\"a\": \"capsule-crm\", \"b\": \"freshsales\"}`. From a terminal: `anchor compare capsule-crm freshsales`\n- Each listing in full: https://www.anchorterminal.com/api/v1/tools/capsule-crm.json and https://www.anchorterminal.com/api/v1/tools/freshsales.json\n\n## Other comparisons with Capsule CRM or Freshsales API\n\n- [Affinity vs Capsule CRM](https://www.anchorterminal.com/compare/affinity-vs-capsule-crm.md)\n- [Affinity vs Freshsales API](https://www.anchorterminal.com/compare/affinity-vs-freshsales.md)\n- [Attio API + MCP vs Capsule CRM](https://www.anchorterminal.com/compare/attio-vs-capsule-crm.md)\n- [Attio API + MCP vs Freshsales API](https://www.anchorterminal.com/compare/attio-vs-freshsales.md)\n- [Capsule CRM vs Close API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-close.md)\n- [Capsule CRM vs Copper API](https://www.anchorterminal.com/compare/capsule-crm-vs-copper.md)\n- [Capsule CRM vs Microsoft Dynamics 365 Sales](https://www.anchorterminal.com/compare/capsule-crm-vs-dynamics-365-sales.md)\n- [Capsule CRM vs folk API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-folk.md)\n- [Capsule CRM vs HubSpot API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-hubspot-mcp.md)\n- [Capsule CRM vs Nutshell](https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell.md)\n- [Capsule CRM vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-pipedrive.md)\n- [Capsule CRM vs Salesforce API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.md)\n- [Capsule CRM vs Streak API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-streak.md)\n- [Capsule CRM vs Twenty API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-twenty.md)\n- [Capsule CRM vs Zoho CRM](https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.md)\n- [Close API + MCP vs Freshsales API](https://www.anchorterminal.com/compare/close-vs-freshsales.md)\n- [Copper API vs Freshsales API](https://www.anchorterminal.com/compare/copper-vs-freshsales.md)\n- [Microsoft Dynamics 365 Sales vs Freshsales API](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-freshsales.md)\n- [folk API + MCP vs Freshsales API](https://www.anchorterminal.com/compare/folk-vs-freshsales.md)\n- [Freshsales API vs HubSpot API + MCP](https://www.anchorterminal.com/compare/freshsales-vs-hubspot-mcp.md)\n- [Freshsales API vs Nutshell](https://www.anchorterminal.com/compare/freshsales-vs-nutshell.md)\n- [Freshsales API vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/freshsales-vs-pipedrive.md)\n- [Freshsales API vs Salesforce API + MCP](https://www.anchorterminal.com/compare/freshsales-vs-salesforce.md)\n- [Freshsales API vs Streak API + MCP](https://www.anchorterminal.com/compare/freshsales-vs-streak.md)\n- [Freshsales API vs Twenty API + MCP](https://www.anchorterminal.com/compare/freshsales-vs-twenty.md)\n- [Freshsales API vs Zoho CRM](https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm.md)\n",
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    "title": "Capsule CRM vs Freshsales API for AI agents, C 55.7 vs E 40.6",
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