# Capsule CRM vs Microsoft Dynamics 365 Sales (slim)

> Microsoft Dynamics 365 Sales scores 69.7 (B) on agent readiness against Capsule CRM's 55.7 (C), and leads in 4 of 7 scored categories. Capsule CRM leads on reliability and payments & pricing. Both do crm records. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/capsule-crm-vs-dynamics-365-sales.md (~2,700 tokens) · this version ~730 tokens · JSON https://www.anchorterminal.com/compare/capsule-crm-vs-dynamics-365-sales.json · canonical https://www.anchorterminal.com/compare/capsule-crm-vs-dynamics-365-sales
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Microsoft Dynamics 365 Sales scores 69.7 (B) on agent readiness against Capsule CRM's 55.7 (C), and leads in 4 of 7 scored categories. Capsule CRM leads on reliability and payments & pricing. Both do crm records.

- Capsule CRM: C 55.7, rank #504 of 722 · https://www.anchorterminal.com/tools/capsule-crm.min.md
- Microsoft Dynamics 365 Sales: B 69.7, rank #150 of 722 · https://www.anchorterminal.com/tools/dynamics-365-sales.min.md
- Capsule CRM, good for Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available. Ahead on Reliability, 83 against 65; Payments & pricing, 30 against 25. Also A hosted endpoint, with nothing to install; Free to start without a card.
- Microsoft Dynamics 365 Sales, good for Organisations already on Dynamics 365 or Microsoft 365 that want an agent to work inside existing security roles. Ahead on Schema & documentation, 81 against 48; Agent ergonomics, 86 against 59; Security & auth, 74 against 46; Maintenance & community, 79 against 38. Also Runs on your own machine.

| Category | Capsule CRM | Microsoft Dynamics 365 Sales |
| --- | --- | --- |
| Reliability (16%) | 83 | 65 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 48 | 81 |
| Agent ergonomics (13%) | 59 | 86 |
| Security & auth (14%) | 46 | 74 |
| Payments & pricing (10%) | 30 | 25 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 38 | 79 |
| Transparency & trust (7%) | 75 | 75 |

| Fact (where they differ) | Capsule CRM | Microsoft Dynamics 365 Sales |
| --- | --- | --- |
| Vendor | Zestia Limited | Microsoft |
| Hosted endpoint | `https://api.capsulecrm.com/api/v2` | no (local only) |
| Transports | HTTP | HTTP, stdio |
| Auth | OAuth or key | OAuth |
| Pricing | Freemium | Paid |
| Licence | Proprietary service under Capsule's Customer Terms | Proprietary service under the Microsoft Product Terms. The Python SDK and the @microsoft/dataverse npm package are MIT |
| Tools exposed | none | 15 |
| Read-only variant documented | yes | no |
| Last release | 2026-09-25 | 2026-10-07 |
| Privacy policy last updated | 2025-08-21 | 2026-09-01 |
| Customer content may train models | not found in the text | yes |
| Terms or service can change without notice | yes | not found in the text |
| Popularity | none | 2.9k npm/wk, 11k PyPI/wk |