{ "data": { "a": { "slug": "breakcold", "name": "Breakcold", "vendor": "Logike SAS", "vendorUrl": "https://www.breakcold.com", "kind": "http-api", "category": "crm", "summary": "Breakcold is a CRM for small sales teams that syncs email, LinkedIn, WhatsApp and Telegram conversations into one pipeline. Agents reach its records, tasks, notes and inbox through a REST API and a hosted MCP server.", "url": "https://www.anchorterminal.com/tools/breakcold", "markdownUrl": "https://www.anchorterminal.com/tools/breakcold.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/breakcold.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/breakcold.json", "dns": "breakcold.grade.anchorterminal.com", "transports": [ "streamable-http" ], "remoteUrl": "https://mcp.breakcold.com/mcp/v1", "packages": [], "auth": "mixed", "authNotes": "API keys (`bc_live_` prefix) are created in Settings \u003e API keys with chosen scopes (records, tasks, notes, inbox, inbox send, CRM metadata and others, read and write separate), an optional workspace limit and an expiry, shown once and revocable, with activity history. MCP clients can instead sign in by OAuth with PKCE through WorkOS AuthKit and dynamic client registration. Multi-organisation users send `X-Breakcold-Organization-Id`.", "pricing": "paid", "pricingNotes": "One plan in three sizes: X1 $99 a month (1 seat), X5 $199 (5 seats) and X20 $499 (20 seats), each with MCP access, 10% off quarterly and 20% off yearly. Extra seats $10 a month. A 14-day trial needs a card. API and MCP calls draw on a weekly AI usage allowance at 0.2 tokens a read and 0.4 a write; a weekly reset costs $50.", "priceSummary": "$99 / mo", "where": "hosted", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the OpenAPI spec, auth.md, the docs or the pricing page (checked 2026-11-06). Calls draw on a plan's weekly usage allowance.", "endpoints": [] }, "toolCount": 72, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-11-06" }, "docsUrl": "https://docs.breakcold.com/api/overview", "llmsTxt": "https://docs.breakcold.com/llms.txt", "openapi": "https://docs.breakcold.com/api/openapi.json", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks", "email.send", "email.threads" ], "tags": [ "official", "hosted", "mcp", "remote-mcp", "oauth", "openapi", "llms-txt", "paid", "trial", "webhooks", "idempotency", "eu" ], "lastRelease": "2026-11-06", "graded": true, "anchor": { "graded": true, "score": 58, "grade": "C", "agentReady": false, "rank": 766, "ranked": true, "rankOf": 1486, "categoryRank": 9, "methodology": "0.7", "run": "2026-10-01", "scores": { "ergonomics": 67, "maintenance": 60, "payments": 15, "reliability": 45, "schema": 90, "security": 60, "transparency": 67 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-11-06" }, "negative": 0, "verdict": "Breakcold's API and hosted MCP server are built for agents, with an OpenAPI contract, scoped and expiring keys, published rate limits, idempotency keys and message sends that stay drafts until confirmed. No status page, SLA or security certification was found, and the only trial needs a card on a plan from $99 a month.", "bestFor": "Small sales teams who run outreach on email and social channels and want an agent to keep records, tasks and replies in order.", "strengths": [ "API keys take scopes, a workspace limit and an expiry, and MCP also accepts OAuth with PKCE", "Compose and send tools draft by default and send only with an explicit `sendMode`", "OpenAPI 3.1 contract of 70 described operations, llms.txt and Markdown docs", "Rate limits published per organisation, workspace, identity and route, with Retry-After and `retryAfterMs`", "Public DPA with a provider inventory and 30 days' notice of new subprocessors" ], "weaknesses": [ "No status page or SLA was found; status.breakcold.com did not answer", "72 MCP tools by default, and their annotations are not published", "The only trial needs a card, and plans start at $99 a month", "No security.txt, bug bounty or security certification found", "No official SDK, and the CRM MCP server is not in the official MCP registry" ], "agentNotes": [ "Call `capabilities_list` or `tools_search` first to see which tools the granted scopes allow", "Send an Idempotency-Key on REST creates and a stable idempotency key on `records_create`, so retries return the original result", "Leave `sendMode` unset on compose and send tools until the user has confirmed the message", "Pass `fields` on record lists to cut the response to the fields you need", "On 429 wait for Retry-After or `retryAfterMs`; over MCP the error code is -32029" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "C", "methodology": "0.7", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 58 } ], "editorialScores": { "ergonomics": 67, "maintenance": 60, "payments": 15, "reliability": 45, "schema": 90, "security": 60, "transparency": 69 }, "provenanceScore": 64, "checked": { "categories": { "ergonomics": "2026-11-06", "maintenance": "2026-11-06", "payments": "2026-11-06", "reliability": "2026-11-06", "schema": "2026-11-06", "security": "2026-11-06", "transparency": "2026-11-06" }, "last": "2026-11-06", "oldest": "2026-11-06", "stale": false, "staleAfterDays": 90 } }, "connect": { "http": "curl \"https://rest.breakcold.com/api/v1/workspaces\" -H \"Authorization: Bearer YOUR_API_KEY\"", "claudeCode": "claude mcp add --transport http breakcold https://mcp.breakcold.com/mcp/v1", "config": { "mcpServers": { "breakcold": { "url": "https://mcp.breakcold.com/mcp/v1" } } } }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/breakcold" }, "area": "business", "unitPrices": [ { "item": "X1 plan (1 seat)", "unit": "month", "usd": 99, "note": "Billed monthly; 10% off quarterly, 20% off yearly" }, { "item": "X5 plan (5 seats)", "unit": "month", "usd": 199, "note": "AI usage five times X1" }, { "item": "X20 plan (20 seats)", "unit": "month", "usd": 499, "note": "AI usage twenty times X1" }, { "item": "Extra seat or connected account", "unit": "seat-month", "usd": 10, "note": "On every plan" } ], "provenance": { "legalEntity": "Logike SAS", "domain": "breakcold.com", "domainRegistered": "", "endpointOnVendorDomain": true, "terms": "https://www.breakcold.com/legal/terms-and-conditions", "privacy": "https://www.breakcold.com/legal/privacy", "statusPage": "", "changelog": "https://docs.breakcold.com/api/changelog", "securityTxt": "none", "checked": "2026-11-06", "notes": [ "The terms and conditions (19 October 2026) name Logike SAS, SIREN 902303395, RCS Paris, share capital EUR 1,000, 128 rue de la Boétie, 75008 Paris, under French law. A services agreement, developer terms (3 September 2026), DPA (27 October 2026) and vulnerability disclosure policy (3 September 2026) sit in the legal centre.", "The developer terms ask integrations to respect published rate limits and not rotate keys to evade them; no clause against reading public pages was found.", "www.breakcold.com/robots.txt allows all but /admin and /api with Content-Signal ai-train=no, search=yes, ai-input=yes; docs.breakcold.com allows all; rest.breakcold.com and mcp.breakcold.com carry only content-signal comments. One unauthenticated GET to rest.breakcold.com/api/v1/openapi.json, sent before its robots.txt was read, answered 401.", "/.well-known/security.txt returns 404. status.breakcold.com failed the TLS handshake. Domain registration date not checked.", "WebFetch received 404 for the pricing and legal pages, which answered 200 to a plain request, so those were read with curl." ], "score": 64 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/breakcold.json", "live": { "slug": "breakcold", "probe": { "target": "https://mcp.breakcold.com/mcp/v1", "method": "get", "lastAt": "2026-11-07T18:20:14.868914805Z", "lastOk": true, "lastStatus": 401, "lastMs": 133, "lastNote": "asks for credentials", "authRequired": true, "uptime24h": 100, "uptime30d": 100, "p50ms24h": 62, "p95ms24h": 146, "samples24h": 200, "samples30d": 200, "days": [ { "date": "2026-11-06", "probes": 13, "ok": 13 }, { "date": "2026-11-07", "probes": 187, "ok": 187 } ] }, "securityTxt": { "url": "https://breakcold.com/.well-known/security.txt", "state": "none", "checkedAt": "2026-11-07T16:00:18.103639801Z" }, "llmsTxt": { "url": "https://docs.breakcold.com/llms.txt", "ok": true, "status": 200, "checkedAt": "2026-11-07T15:31:44.782472776Z" }, "pages": [ { "url": "https://docs.breakcold.com/api/changelog", "kind": "changelog", "status": 200, "checkedAt": "2026-11-07T14:05:21.53355824Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "f02d2d2285f0" }, { "url": "https://www.breakcold.com/legal/privacy", "kind": "privacy", "status": 404, "checkedAt": "2026-11-07T14:26:05.166026349Z", "changedAt": "0001-01-01T00:00:00Z" }, { "url": "https://www.breakcold.com/legal/terms-and-conditions", "kind": "terms", "status": 404, "checkedAt": "2026-11-07T14:26:07.751718301Z", "changedAt": "0001-01-01T00:00:00Z" } ], "mcpTools": { "url": "https://mcp.breakcold.com/mcp/v1", "checkedAt": "2026-11-07T01:42:53.267576496Z", "status": "auth", "note": "asks for credentials before listing its tools", "changedAt": "2026-11-07T01:42:53.267576496Z" }, "updatedAt": "2026-11-07T18:20:14.868914805Z" } }, "answer": "Zoho CRM scores 70.8 (BB) on agent readiness against Breakcold's 58 (C), and leads in 6 of 7 scored categories. Breakcold leads on schema \u0026 documentation.", "b": { "slug": "zoho-crm", "name": "Zoho CRM", "vendor": "Zoho", "vendorUrl": "https://www.zoho.com/crm/", "kind": "http-api", "category": "crm", "summary": "Zoho CRM is a hosted sales CRM from Zoho. Agents reach it through the REST API v8, with record, search, query, bulk and notification endpoints behind OAuth 2.0, or through four pre-built remote MCP servers.", "url": "https://www.anchorterminal.com/tools/zoho-crm", "markdownUrl": "https://www.anchorterminal.com/tools/zoho-crm.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/zoho-crm.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/zoho-crm.json", "dns": "zoho-crm.grade.anchorterminal.com", "repo": "https://github.com/zoho/crm-oas", "license": "Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0", "transports": [ "http" ], "packages": [ { "registry": "npm", "name": "@zohocrm/nodejs-sdk-8.0" }, { "registry": "pypi", "name": "zohocrmsdk8-0" } ], "auth": "oauth", "authNotes": "OAuth 2.0 only. A person registers a client in the Zoho API console (a web application, or a self client for one organisation) and approves scopes, which narrow to one module and one operation. The access token lasts one hour and goes in `Authorization: Zoho-oauthtoken \u003ctoken\u003e`. The refresh token lasts until revoked. Each data centre has its own accounts host and API domain. Registration is self-serve, with no app review or sales approval for use inside one's own organisation.", "pricing": "freemium", "pricingNotes": "Free edition for three users with 5,000 API credits a day and no card at signup. Paid editions cost $14 to $52 a user a month billed yearly ($20 to $65 monthly) and have a 15-day trial. API calls draw on a daily credit allowance set by edition and user licences. Extra credits are pay as you go from $0.14 per 1,000 a day (https://www.zoho.com/crm/zohocrm-pricing.html, checked 2026-10-08).", "priceSummary": "$14 / seat-mo", "where": "local", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the API docs, the OpenAPI files or the pricing page (checked 2026-10-08).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": 830, "pypiWeekly": 6148, "asOf": "2026-10-08" }, "docsUrl": "https://www.zoho.com/crm/developer/docs/api/v8/", "openapi": "https://github.com/zoho/crm-oas/tree/main/v8.0", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks" ], "tags": [ "hosted", "closed-source", "oauth", "openapi", "mcp", "webhooks", "free-tier", "no-card", "python", "nodejs", "java", "status-page", "bug-bounty", "soc2" ], "lastRelease": "2026-10-15", "graded": true, "anchor": { "graded": true, "score": 70.8, "grade": "BB", "agentReady": true, "rank": 186, "ranked": true, "rankOf": 1486, "categoryRank": 2, "methodology": "0.7", "run": "2026-10-01", "scores": { "ergonomics": 81, "maintenance": 77, "payments": 40, "reliability": 72, "schema": 81, "security": 67, "transparency": 75 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-11-01" }, "negative": 0, "verdict": "A public OpenAPI 3.1 description of 644 operations and OAuth scopes down to one module and one operation suit agent use, and the Free edition includes 5,000 API credits a day. The documented token refresh puts the client secret in the URL, and no SLA, deprecation policy or dated API changelog was found.", "bestFor": "Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access.", "strengths": [ "OpenAPI 3.1 files for 103 resources and 644 operations are public on GitHub, with a Markdown page per operation", "OAuth scopes narrow to one module and one operation, such as `ZohoCRM.modules.leads.READ`", "The `fields` parameter is mandatory on list calls, so responses carry only the fields requested (50 at most)", "Upsert matches on duplicate check fields, so a repeated create updates the record", "Free edition for three users with 5,000 API credits a day and no card at signup" ], "weaknesses": [ "The documented refresh and revoke calls put the refresh token and client secret in the URL query string", "No SLA, API deprecation policy or dated API changelog found in the reviewed pages", "429 is documented without a Retry-After header or backoff guidance", "Access tokens last one hour and hosts differ by data centre, so setup needs a token exchange and the right domain", "Sub-processor directory loads by script and the DPA is sent on request by email" ], "agentNotes": [ "Use the `api_domain` returned with the token, since each data centre has its own host (zohoapis.com, zohoapis.eu, zohoapis.in and others)", "Send `Authorization: Zoho-oauthtoken \u003ctoken\u003e` and refresh hourly. Put refresh parameters in the POST body, not the URL", "Pass `fields` on every list call. Page with `page` up to 2,000 records, then `page_token` up to 100,000", "Create through `/{module}/upsert` so a retry updates instead of duplicating", "Budget credits. Convert Lead costs 5, Send Mail 20, a bulk read 50, and calls through the MCP servers draw on the same allowance" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 4, "avgRating": 3.3, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "BB", "methodology": "0.7", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 70.8 } ], "editorialScores": { "ergonomics": 81, "maintenance": 77, "payments": 40, "reliability": 72, "schema": 81, "security": 67, "transparency": 54 }, "provenanceScore": 95, "checked": { "categories": { "ergonomics": "2026-11-01", "maintenance": "2026-11-01", "payments": "2026-11-01", "reliability": "2026-11-01", "schema": "2026-11-01", "security": "2026-11-01", "transparency": "2026-11-01" }, "last": "2026-11-01", "oldest": "2026-11-01", "stale": false, "staleAfterDays": 90 } }, "connect": { "install": "pip install zohocrmsdk8-0", "http": "curl \"https://www.zohoapis.com/crm/v8/Leads?fields=Last_Name,Email\u0026per_page=5\" \\\n -X GET -H \"Authorization: Zoho-oauthtoken $ZOHO_ACCESS_TOKEN\"", "config": { "mcpServers": { "zoho-crm-data-insights": { "url": "https://zoho-crm-data-insights-60065097786.zohomcp.in/mcp/d17dfe13292e0414a929516bb8f8e797/message" } } } }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/zoho-crm" }, "sameCompany": [ "zoho-books", "zoho-zeptomail", "zoho-desk", "zoho-recruit", "zoho-people", "zoho-mail" ], "area": "business", "unitPrices": [ { "item": "Standard", "unit": "seat-month", "usd": 14, "note": "billed yearly; $20 billed monthly" }, { "item": "Professional", "unit": "seat-month", "usd": 23, "note": "billed yearly; $35 billed monthly" }, { "item": "Enterprise", "unit": "seat-month", "usd": 40, "note": "billed yearly; $50 billed monthly" }, { "item": "Ultimate", "unit": "seat-month", "usd": 52, "note": "billed yearly; $65 billed monthly" }, { "item": "Add-on API credits, first 25,000 a day", "unit": "credit", "usd": 0.00014, "note": "$0.14 per 1,000 credits per 24 hours, falling to $0.025 per 1,000 above 250,000; billed for credits used" } ], "provenance": { "legalEntity": "Zoho Corporation Private Limited", "domain": "zoho.com", "domainRegistered": "2004-01-16", "domainNote": "API calls go to www.zohoapis.com and its regional equivalents, and the MCP servers to zohomcp.in hosts, both Zoho domains other than zoho.com.", "endpointOnVendorDomain": true, "terms": "https://www.zoho.com/terms.html", "privacy": "https://www.zoho.com/privacy.html", "statusPage": "https://status.zoho.com", "changelog": "https://www.zoho.com/crm/developer/docs/api/v8/whats-new.html", "securityTxt": "valid", "checked": "2026-10-08", "notes": [ "The Terms of Service (last updated 2 March 2022) are the service agreement for Zoho's online services. The contracting entity depends on the customer's region, Zoho Corporation Private Limited for India and Zoho Corporation for the United States (https://www.zoho.com/legal/zoho-contracting-entities.html).", "A separate Zoho Developer Agreement at https://www.zoho.com/developer/terms.html covers the developer tools and names Zoho Corporation Private Limited and its affiliates.", "The privacy policy was last updated on 22 December 2025 and covers Zoho's websites and the products on them.", "security.txt at www.zoho.com gives a bug bounty contact, security@zohocorp.com, a policy link and an expiry of 30 June 2028.", "What's New in V8 lists the additions in v8 without dates. No dated API changelog was found.", "RDAP for zoho.com gives a registration date of 2004-01-16." ], "score": 95 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/zoho-crm.json", "live": { "slug": "zoho-crm", "vendorStatus": { "page": "https://status.zoho.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-11-07T04:49:02.370996141Z" }, "versions": [ { "registry": "npm", "name": "@zohocrm/nodejs-sdk-8.0", "version": "5.0.0", "seenAt": "2026-11-07T00:19:18.091876924Z" }, { "registry": "pypi", "name": "zohocrmsdk8-0", "version": "7.0.0", "released": "2026-07-24", "seenAt": "2026-11-07T00:19:18.896985807Z" } ], "githubStars": 20, "npmWeekly": 1635, "pypiWeekly": 5280, "securityTxt": { "url": "https://zoho.com/.well-known/security.txt", "state": "valid", "expires": "2028-06-30T23:59:59.000Z", "checkedAt": "2026-11-07T15:59:50.941776064Z" }, "domain": { "domain": "zoho.com", "registered": "2004-01-16", "source": "https://rdap.verisign.com/com/v1/domain/zoho.com", "checkedAt": "2026-11-01T14:25:40.832306171Z" }, "pages": [ { "url": "https://www.zoho.com/crm/developer/docs/api/v8/whats-new.html", "kind": "changelog", "status": 304, "checkedAt": "2026-11-07T14:38:04.990630305Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "1ebe95070909" }, { "url": "https://www.zoho.com/crm/zohocrm-pricing.html", "kind": "pricing", "status": 304, "checkedAt": "2026-11-07T14:38:09.19950006Z", "changedAt": "2026-10-13T20:34:10.906952615Z", "fingerprint": "8e0cd953b037" }, { "url": "https://www.zoho.com/privacy.html", "kind": "privacy", "status": 200, "checkedAt": "2026-10-08T18:32:02.487387166Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "08dac5e34d5e" }, { "url": "https://www.zoho.com/terms.html", "kind": "terms", "status": 200, "checkedAt": "2026-10-08T18:32:04.479029194Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "05eeda99f291" } ], "mcpTools": { "url": "https://zoho-crm-data-insights-60065097786.zohomcp.in/mcp/d17dfe13292e0414a929516bb8f8e797/message", "checkedAt": "2026-11-07T01:49:31.460645459Z", "status": "auth", "note": "asks for credentials before listing its tools", "changedAt": "2026-11-07T01:49:31.460645459Z" }, "github": { "repo": "zoho/crm-oas", "checkedAt": "2026-11-02T09:40:47.36183487Z", "stars": 20, "archived": false, "issuesEnabled": true, "pushedAt": "2026-09-02T13:12:59Z", "openIssues": 0, "openPRs": 1, "issuesOpened90d": 0, "issuesClosed90d": 0, "prsMerged90d": 1 }, "updatedAt": "2026-11-07T15:59:50.941776064Z" } }, "edges": [ { "by": 27, "category": "reliability", "leads": "zoho-crm", "name": "Reliability", "reasons": { "a": "Graded as a hosted service on the REST API and hosted MCP server. No status page is linked from the site or docs, and status.breakcold.com failed the TLS handshake (0). With no readable history the incident line scores 5. Rate limits published per organisation (600 a minute), workspace (300), identity or key (180) and route (120), for REST and MCP (15). 429 carries Retry-After and `retryAfterMs`, the docs give backoff guidance, and creates take an Idempotency-Key so retries return the original result (15). No SLA found in the services agreement summary, the pricing page or the docs (0). Neither surface is marked beta (10). 0 + 5 + 15 + 15 + 0 + 10 = 45.", "b": "Graded on the REST API v8, read as a hosted service. status.zoho.com redirects to us.zohostatus.com, which has a Zoho CRM component and incident history back to December 2025 (20). From 3 August to 1 November the history lists 21 incidents across Zoho services, most of them a few minutes long. One touches CRM: on 24 October a multi-service outage (\"Qntrl and a few other components\") ran 16 minutes 16 seconds, and the status feed shows the Zoho CRM component returning to Operational at 18:12 IST within it. On 3 September a Zoho Deluge outage ran 2 hours 34 minutes, and the CRM component's state changed when it ended. Both read as partial, so minor incidents only (20 of 30). Only the US page was read. Daily credits and concurrency are published with numbers per edition (15). 429 is documented and `X-API-CREDITS-REMAINING` appears once half the allowance is used, but no Retry-After or backoff guidance was found. Upsert and `If-Unmodified-Since` make writes safer to retry (7 of 15). No SLA found (0). v8 is the current documented version (10)." }, "scores": { "a": 45, "b": 72 } }, { "by": 25, "category": "payments", "leads": "zoho-crm", "name": "Payments \u0026 pricing", "reasons": { "a": "No x402, MPP or L402 (0). Plan prices are public, and each call's cost in usage tokens is published, but the money value of a token is not (10). The 14-day trial needs a card (0). auth.md documents an agent identity endpoint that takes an identity assertion or an anonymous request followed by a claim by a person, which we read and did not call; access still needs a paid or card-backed trial account (5 of 20). 0 + 10 + 0 + 5 = 15.", "b": "No x402, MPP or L402 (0). Edition prices are public, $14 to $52 a user a month billed yearly, and extra API credits have a published unit price from $0.14 per 1,000 a day (20). The Free edition covers three users with 5,000 API credits a day and needs no card at signup (20). A person signs up in a browser, registers an OAuth client in the API console and approves scopes (0)." }, "scores": { "a": 15, "b": 40 } }, { "by": 17, "category": "maintenance", "leads": "zoho-crm", "name": "Maintenance \u0026 community", "reasons": { "a": "API changelog entry on 6 November 2026 (30). More than 60 dated entries since 8 August 2026 (20). Closed service with a public API changelog, an RSS feed, a help centre and support by email; no public issue tracker (10 of 15). The CRM MCP server is not in the official MCP registry (the registry's io.github.breakcold/inboxmcp is a separate product at inbox-mcp.com), and no official SDK exists (0). No package to check (0). 30 + 20 + 10 + 0 + 0 = 60.", "b": "The Node.js SDK for v8 reached 5.0.0 on 15 October 2026 (30). Three dated changes from 3 August to 1 November, the OpenAPI files on 2 September, Node.js SDK 4.0.0 on 21 September and 5.0.0 on 15 October. Python SDK 7.0.0 of 24 July has left the window (20). No dated API changelog. The docs link to community posts on help.zoho.com, which we did not test for replies (8 of 25). Current official SDKs for Java, Python, PHP, Node.js, C# and Ruby (15). The SDK repositories show no public CI, and the Java SDK was last released on 7 January 2026 and the Ruby SDK on 16 April 2025 (4 of 10)." }, "scores": { "a": 60, "b": 77 } }, { "by": 14, "category": "ergonomics", "leads": "zoho-crm", "name": "Agent ergonomics", "reasons": { "a": "72 MCP tools (5), with `tools_search` and `capabilities_list` to find tools by capability or granted scope, and scopes that limit which tools apply (8 back). Cursor pagination, record search and a `fields` selection on record lists since 3 November (18 of 20). Errors carry a code, message, `requestId` and `retryAfterMs`, and the 4 November changelog removed stack frames from messages (17 of 20). Idempotency keys on creates, and compose and send tools return a non-sending draft by default; MCP annotations are not published (14 of 20). No official SDK; setup is one URL with OAuth (5 of 15). 13 + 18 + 17 + 14 + 5 = 67.", "b": "Graded on the REST API. `fields` is mandatory on list calls with at most 50 names, and COQL selects columns, so responses can be kept small (22 of 25). `per_page` up to 200, `page` to 2,000 records and `page_token` to 100,000, plus search by criteria, email, phone or word, custom views and COQL (20). Errors carry a code, a message and details naming the field or the existing record, each documented with a resolution (18 of 20). Upsert on duplicate check fields and `If-Unmodified-Since`, with no idempotency key (10 of 20). Official SDKs in six languages, but the one-hour token, the refresh step and per-data-centre hosts add setup (11 of 15)." }, "scores": { "a": 67, "b": 81 } }, { "by": 9, "category": "schema", "leads": "breakcold", "name": "Schema \u0026 documentation", "reasons": { "a": "OpenAPI 3.1 contract at docs.breakcold.com/api/openapi.json with 70 operations, each with a description (25). llms.txt and a Markdown copy of each page, plus auth.md and an MCP server card (10). Tool descriptions say how to use them, such as `records_create` asking for every required field and a stable idempotency key and the send tools saying to send only after the user confirms (17 of 20). 84 enums and 488 required lists, with typed attribute pages for each field type (13 of 15). Every operation documents 400 to 429 responses and the error body is shown, but the spec carries only two examples (10 of 15). /api/v1, and an API changelog with dated entries and migration steps (15). 25 + 10 + 17 + 13 + 10 + 15 = 90.", "b": "zoho/crm-oas on GitHub holds OpenAPI 3.1 files for 103 resources and 644 operations (25). No llms.txt at zoho.com, but the same repository carries a compressed Markdown page and examples per operation, written for Zoho's CRM agent skills (7 of 10). Operation descriptions state the purpose and name the call that supplies each ID, with little on when not to use one (15 of 20). Parameters carry enums, patterns and length limits. Record bodies accept any property because modules have custom fields, and search criteria are a string grammar (11 of 15). Each reference page has curl samples and a Possible Errors list with a resolution per code (15). The version is in the path, and What's New in V8 lists changes without dates. No dated changelog found (8 of 15)." }, "scores": { "a": 90, "b": 81 } }, { "by": 8, "category": "transparency", "leads": "zoho-crm", "name": "Transparency \u0026 trust", "reasons": { "a": "Closed service with a legal centre whose terms name Logike SAS, its registration and French law (15 of 30). The privacy policy of 27 October 2026 and the DPA agree, give retention periods for specific copies (deleted record snapshots 30 days, exports 7 days, import rows 90 days, call recordings 30 to 365 days) and promise breach notice without undue delay (27 of 30). The developer terms tie notice of material breaking changes to the services agreement, and the changelog gives migration steps, with no fixed notice period found (12 of 20). DPA Annex C lists providers and their functions with 30 days' notice of changes; locations are said to depend on configuration, with US and EU app regions (15 of 20). 15 + 27 + 12 + 15 = 69.", "b": "Closed service under the Zoho Terms of Service, last updated 2 March 2022, with Apache-2.0 SDKs (15 of 30). The privacy policy of 22 December 2025 says Zoho does not sell personal information, and that data is deleted from the active database within six months of account termination and from backups three months later. The DPA is sent on request by email (24 of 30). No API deprecation policy or dated notices found (0). A sub-processor page exists, but its directory loads by script and we could not read the list. The data centre page names locations and their certifications (15 of 20)." }, "scores": { "a": 67, "b": 75 } } ], "facts": [ { "a": "HTTP API", "b": "HTTP API", "name": "Kind" }, { "a": "Logike SAS", "b": "Zoho", "name": "Vendor" }, { "a": "https://mcp.breakcold.com/mcp/v1", "b": "no (local only)", "name": "Hosted endpoint" }, { "a": "Streamable HTTP", "b": "HTTP", "name": "Transports" }, { "a": "OAuth or key", "b": "OAuth", "name": "Auth" }, { "a": "Paid", "b": "Freemium", "name": "Pricing" }, { "a": "no", "b": "no", "name": "x402" }, { "a": "none", "b": "Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0", "name": "Licence" }, { "a": "72", "b": "none", "name": "Tools exposed" }, { "a": "no", "b": "no", "name": "Read-only variant documented" }, { "a": "yes", "b": "no", "name": "llms.txt" }, { "a": "2026-11-06", "b": "2026-10-15", "name": "Last release" }, { "a": "couldn't be read", "b": "2022-03-02", "name": "Terms last updated" }, { "a": "couldn't be read", "b": "2025-12-22", "name": "Privacy policy last updated" }, { "a": "couldn't be read", "b": "yes", "name": "Customer content may train models" }, { "a": "couldn't be read", "b": "not found in the text", "name": "Terms restrict automated access" }, { "a": "couldn't be read", "b": "yes", "name": "Terms restrict benchmarking" }, { "a": "couldn't be read", "b": "not found in the text", "name": "Terms or service can change without notice" }, { "a": "couldn't be read", "b": "not found in the text", "name": "Arbitration or class-action waiver" }, { "a": "none", "b": "830 npm/wk, 6.1k PyPI/wk", "name": "Popularity" }, { "a": "none", "b": "3.3/5 (4)", "name": "Agent reviews" } ], "faq": [ { "answer": "Zoho CRM scores 70.8 (BB) on agent readiness against Breakcold's 58 (C), and leads in 6 of 7 scored categories. Breakcold leads on schema \u0026 documentation.", "question": "Which is better for AI agents, Breakcold or Zoho CRM?" }, { "answer": "Breakcold takes an API key or an OAuth sign-in. Zoho CRM uses an OAuth sign-in.", "question": "Do Breakcold and Zoho CRM need an API key?" }, { "answer": "Breakcold has a hosted endpoint at https://mcp.breakcold.com/mcp/v1. No hosted endpoint is listed for Zoho CRM.", "question": "Can an agent call Breakcold and Zoho CRM without installing anything?" } ], "goodFor": [ { "aheadOn": [ "Schema \u0026 documentation, 90 against 81" ], "also": [ "A hosted endpoint, with nothing to install" ], "goodFor": "Small sales teams who run outreach on email and social channels and want an agent to keep records, tasks and replies in order.", "slug": "breakcold", "watchFor": "No status page or SLA was found; status.breakcold.com did not answer" }, { "aheadOn": [ "Reliability, 72 against 45", "Agent ergonomics, 81 against 67", "Security \u0026 auth, 67 against 60", "Payments \u0026 pricing, 40 against 15", "Maintenance \u0026 community, 77 against 60", "Transparency \u0026 trust, 75 against 67" ], "also": [ "Agent-ready, a grade of BB or better", "Free to start without a card" ], "goodFor": "Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access.", "slug": "zoho-crm", "watchFor": "The documented refresh and revoke calls put the refresh token and client secret in the URL query string" } ], "history": null, "job": { "capability": "crm.records", "name": "CRM records" }, "others": [ { "json": "https://www.anchorterminal.com/compare/affinity-vs-breakcold.json", "title": "Affinity vs Breakcold", "url": "https://www.anchorterminal.com/compare/affinity-vs-breakcold" }, { "json": "https://www.anchorterminal.com/compare/affinity-vs-zoho-crm.json", "title": "Affinity vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/affinity-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-breakcold.json", "title": "Attio API + MCP vs Breakcold", "url": "https://www.anchorterminal.com/compare/attio-vs-breakcold" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-zoho-crm.json", "title": "Attio API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/attio-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-capsule-crm.json", "title": "Breakcold vs Capsule CRM", "url": "https://www.anchorterminal.com/compare/breakcold-vs-capsule-crm" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-close.json", "title": "Breakcold vs Close API + MCP", "url": "https://www.anchorterminal.com/compare/breakcold-vs-close" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-copper.json", "title": "Breakcold vs Copper API", "url": "https://www.anchorterminal.com/compare/breakcold-vs-copper" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-dynamics-365-sales.json", "title": "Breakcold vs Microsoft Dynamics 365 Sales", "url": "https://www.anchorterminal.com/compare/breakcold-vs-dynamics-365-sales" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-folk.json", "title": "Breakcold vs folk API + MCP", "url": "https://www.anchorterminal.com/compare/breakcold-vs-folk" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-freshsales.json", "title": "Breakcold vs Freshsales API", "url": "https://www.anchorterminal.com/compare/breakcold-vs-freshsales" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-hubspot-mcp.json", "title": "Breakcold vs HubSpot API + MCP", "url": "https://www.anchorterminal.com/compare/breakcold-vs-hubspot-mcp" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-nutshell.json", "title": "Breakcold vs Nutshell", "url": "https://www.anchorterminal.com/compare/breakcold-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-payani-ai.json", "title": "Breakcold vs Payani AI", "url": "https://www.anchorterminal.com/compare/breakcold-vs-payani-ai" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-pipedrive.json", "title": "Breakcold vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/breakcold-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-relaticle.json", "title": "Breakcold vs Relaticle", "url": "https://www.anchorterminal.com/compare/breakcold-vs-relaticle" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-salesflare.json", "title": "Breakcold vs Salesflare", "url": "https://www.anchorterminal.com/compare/breakcold-vs-salesflare" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-salesforce.json", "title": "Breakcold vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/breakcold-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-streak.json", "title": "Breakcold vs Streak API + MCP", "url": "https://www.anchorterminal.com/compare/breakcold-vs-streak" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-sugarcrm.json", "title": "Breakcold vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/breakcold-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/breakcold-vs-twenty.json", "title": "Breakcold vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/breakcold-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.json", "title": "Capsule CRM vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/close-vs-zoho-crm.json", "title": "Close API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/close-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-zoho-crm.json", "title": "Copper API vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/copper-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-zoho-crm.json", "title": "Microsoft Dynamics 365 Sales vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-zoho-crm.json", "title": "folk API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/folk-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm.json", "title": "Freshsales API vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-zoho-crm.json", "title": "HubSpot API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm.json", "title": "Nutshell vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/payani-ai-vs-zoho-crm.json", "title": "Payani AI vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/payani-ai-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm.json", "title": "Pipedrive API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/relaticle-vs-zoho-crm.json", "title": "Relaticle vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/relaticle-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/salesflare-vs-zoho-crm.json", "title": "Salesflare vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/salesflare-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.json", "title": "Salesforce API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/streak-vs-zoho-crm.json", "title": "Streak API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/streak-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.json", "title": "SugarAI (SugarCRM) vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/twenty-vs-zoho-crm.json", "title": "Twenty API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/twenty-vs-zoho-crm" } ], "panel": null, "scores": [ { "breakcold": 45, "by": 27, "edge": "zoho-crm", "key": "reliability", "name": "Reliability", "weight": 16, "zoho-crm": 72 }, { "key": "performance", "name": "Performance", "pending": true, "weight": 10 }, { "breakcold": 90, "by": 9, "edge": "breakcold", "key": "schema", "name": "Schema \u0026 documentation", "weight": 13, "zoho-crm": 81 }, { "breakcold": 67, "by": 14, "edge": "zoho-crm", "key": "ergonomics", "name": "Agent ergonomics", "weight": 13, "zoho-crm": 81 }, { "breakcold": 60, "by": 7, "edge": "zoho-crm", "key": "security", "name": "Security \u0026 auth", "weight": 14, "zoho-crm": 67 }, { "breakcold": 15, "by": 25, "edge": "zoho-crm", "key": "payments", "name": "Payments \u0026 pricing", "weight": 10, "zoho-crm": 40 }, { "key": "tasks", "name": "Task success", "pending": true, "weight": 10 }, { "breakcold": 60, "by": 17, "edge": "zoho-crm", "key": "maintenance", "name": "Maintenance \u0026 community", "weight": 7, "zoho-crm": 77 }, { "breakcold": 67, "by": 8, "edge": "zoho-crm", "key": "transparency", "name": "Transparency \u0026 trust", "weight": 7, "zoho-crm": 75 } ], "summary": "Zoho CRM scores 70.8 (BB) on agent readiness against Breakcold's 58 (C), and leads in 6 of 7 scored categories. Breakcold leads on schema \u0026 documentation. Both do crm records.", "tasks": null, "tutorials": [], "verdicts": { "breakcold": "Breakcold's API and hosted MCP server are built for agents, with an OpenAPI contract, scoped and expiring keys, published rate limits, idempotency keys and message sends that stay drafts until confirmed. No status page, SLA or security certification was found, and the only trial needs a card on a plan from $99 a month.", "zoho-crm": "A public OpenAPI 3.1 description of 644 operations and OAuth scopes down to one module and one operation suit agent use, and the Free edition includes 5,000 API credits a day. The documented token refresh puts the client secret in the URL, and no SLA, deprecation policy or dated API changelog was found." } }, "kind": "anchor.page", "links": { "api": "https://www.anchorterminal.com/api/v1/index.json", "html": "https://www.anchorterminal.com/compare/breakcold-vs-zoho-crm", "json": "https://www.anchorterminal.com/compare/breakcold-vs-zoho-crm.json", "llms": "https://www.anchorterminal.com/llms.txt", "markdown": "https://www.anchorterminal.com/compare/breakcold-vs-zoho-crm.md", "mcp": "https://www.anchorterminal.com/mcp", "slim": "https://www.anchorterminal.com/compare/breakcold-vs-zoho-crm.min.md" }, "markdown": "Zoho CRM scores 70.8 (BB) on agent readiness against Breakcold's 58 (C), and leads in 6 of 7 scored categories. Breakcold leads on schema \u0026 documentation. Both do crm records.\n\n- Breakcold: grade C, 58/100, rank #766 of 1486. Markdown https://www.anchorterminal.com/tools/breakcold.md · JSON https://www.anchorterminal.com/api/v1/tools/breakcold.json\n- Zoho CRM: grade BB, 70.8/100, rank #186 of 1486. Markdown https://www.anchorterminal.com/tools/zoho-crm.md · JSON https://www.anchorterminal.com/api/v1/tools/zoho-crm.json\n- Best CRM and customer-platform tools for AI agents: https://www.anchorterminal.com/best/crm/index.md\n- All 190 crm comparisons: https://www.anchorterminal.com/compare/crm/index.md\n\n## Which one, for what\n\n### Breakcold (C)\n\nGood for: Small sales teams who run outreach on email and social channels and want an agent to keep records, tasks and replies in order.\n\nAhead on:\n- Schema \u0026 documentation, 90 against 81\n\nAlso in its favour:\n- A hosted endpoint, with nothing to install\n\nWatch for: No status page or SLA was found; status.breakcold.com did not answer\n\n### Zoho CRM (BB)\n\nGood for: Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access.\n\nAhead on:\n- Reliability, 72 against 45\n- Agent ergonomics, 81 against 67\n- Security \u0026 auth, 67 against 60\n- Payments \u0026 pricing, 40 against 15\n- Maintenance \u0026 community, 77 against 60\n- Transparency \u0026 trust, 75 against 67\n\nAlso in its favour:\n- Agent-ready, a grade of BB or better\n- Free to start without a card\n\nWatch for: The documented refresh and revoke calls put the refresh token and client secret in the URL query string\n\n\n## Why the edge\n\n### Reliability: Zoho CRM +27\n\n- Breakcold (45): Graded as a hosted service on the REST API and hosted MCP server. No status page is linked from the site or docs, and status.breakcold.com failed the TLS handshake (0). With no readable history the incident line scores 5. Rate limits published per organisation (600 a minute), workspace (300), identity or key (180) and route (120), for REST and MCP (15). 429 carries Retry-After and `retryAfterMs`, the docs give backoff guidance, and creates take an Idempotency-Key so retries return the original result (15). No SLA found in the services agreement summary, the pricing page or the docs (0). Neither surface is marked beta (10). 0 + 5 + 15 + 15 + 0 + 10 = 45.\n- Zoho CRM (72): Graded on the REST API v8, read as a hosted service. status.zoho.com redirects to us.zohostatus.com, which has a Zoho CRM component and incident history back to December 2025 (20). From 3 August to 1 November the history lists 21 incidents across Zoho services, most of them a few minutes long. One touches CRM: on 24 October a multi-service outage (\"Qntrl and a few other components\") ran 16 minutes 16 seconds, and the status feed shows the Zoho CRM component returning to Operational at 18:12 IST within it. On 3 September a Zoho Deluge outage ran 2 hours 34 minutes, and the CRM component's state changed when it ended. Both read as partial, so minor incidents only (20 of 30). Only the US page was read. Daily credits and concurrency are published with numbers per edition (15). 429 is documented and `X-API-CREDITS-REMAINING` appears once half the allowance is used, but no Retry-After or backoff guidance was found. Upsert and `If-Unmodified-Since` make writes safer to retry (7 of 15). No SLA found (0). v8 is the current documented version (10).\n\n### Payments \u0026 pricing: Zoho CRM +25\n\n- Breakcold (15): No x402, MPP or L402 (0). Plan prices are public, and each call's cost in usage tokens is published, but the money value of a token is not (10). The 14-day trial needs a card (0). auth.md documents an agent identity endpoint that takes an identity assertion or an anonymous request followed by a claim by a person, which we read and did not call; access still needs a paid or card-backed trial account (5 of 20). 0 + 10 + 0 + 5 = 15.\n- Zoho CRM (40): No x402, MPP or L402 (0). Edition prices are public, $14 to $52 a user a month billed yearly, and extra API credits have a published unit price from $0.14 per 1,000 a day (20). The Free edition covers three users with 5,000 API credits a day and needs no card at signup (20). A person signs up in a browser, registers an OAuth client in the API console and approves scopes (0).\n\n### Maintenance \u0026 community: Zoho CRM +17\n\n- Breakcold (60): API changelog entry on 6 November 2026 (30). More than 60 dated entries since 8 August 2026 (20). Closed service with a public API changelog, an RSS feed, a help centre and support by email; no public issue tracker (10 of 15). The CRM MCP server is not in the official MCP registry (the registry's io.github.breakcold/inboxmcp is a separate product at inbox-mcp.com), and no official SDK exists (0). No package to check (0). 30 + 20 + 10 + 0 + 0 = 60.\n- Zoho CRM (77): The Node.js SDK for v8 reached 5.0.0 on 15 October 2026 (30). Three dated changes from 3 August to 1 November, the OpenAPI files on 2 September, Node.js SDK 4.0.0 on 21 September and 5.0.0 on 15 October. Python SDK 7.0.0 of 24 July has left the window (20). No dated API changelog. The docs link to community posts on help.zoho.com, which we did not test for replies (8 of 25). Current official SDKs for Java, Python, PHP, Node.js, C# and Ruby (15). The SDK repositories show no public CI, and the Java SDK was last released on 7 January 2026 and the Ruby SDK on 16 April 2025 (4 of 10).\n\n### Agent ergonomics: Zoho CRM +14\n\n- Breakcold (67): 72 MCP tools (5), with `tools_search` and `capabilities_list` to find tools by capability or granted scope, and scopes that limit which tools apply (8 back). Cursor pagination, record search and a `fields` selection on record lists since 3 November (18 of 20). Errors carry a code, message, `requestId` and `retryAfterMs`, and the 4 November changelog removed stack frames from messages (17 of 20). Idempotency keys on creates, and compose and send tools return a non-sending draft by default; MCP annotations are not published (14 of 20). No official SDK; setup is one URL with OAuth (5 of 15). 13 + 18 + 17 + 14 + 5 = 67.\n- Zoho CRM (81): Graded on the REST API. `fields` is mandatory on list calls with at most 50 names, and COQL selects columns, so responses can be kept small (22 of 25). `per_page` up to 200, `page` to 2,000 records and `page_token` to 100,000, plus search by criteria, email, phone or word, custom views and COQL (20). Errors carry a code, a message and details naming the field or the existing record, each documented with a resolution (18 of 20). Upsert on duplicate check fields and `If-Unmodified-Since`, with no idempotency key (10 of 20). Official SDKs in six languages, but the one-hour token, the refresh step and per-data-centre hosts add setup (11 of 15).\n\n### Schema \u0026 documentation: Breakcold +9\n\n- Breakcold (90): OpenAPI 3.1 contract at docs.breakcold.com/api/openapi.json with 70 operations, each with a description (25). llms.txt and a Markdown copy of each page, plus auth.md and an MCP server card (10). Tool descriptions say how to use them, such as `records_create` asking for every required field and a stable idempotency key and the send tools saying to send only after the user confirms (17 of 20). 84 enums and 488 required lists, with typed attribute pages for each field type (13 of 15). Every operation documents 400 to 429 responses and the error body is shown, but the spec carries only two examples (10 of 15). /api/v1, and an API changelog with dated entries and migration steps (15). 25 + 10 + 17 + 13 + 10 + 15 = 90.\n- Zoho CRM (81): zoho/crm-oas on GitHub holds OpenAPI 3.1 files for 103 resources and 644 operations (25). No llms.txt at zoho.com, but the same repository carries a compressed Markdown page and examples per operation, written for Zoho's CRM agent skills (7 of 10). Operation descriptions state the purpose and name the call that supplies each ID, with little on when not to use one (15 of 20). Parameters carry enums, patterns and length limits. Record bodies accept any property because modules have custom fields, and search criteria are a string grammar (11 of 15). Each reference page has curl samples and a Possible Errors list with a resolution per code (15). The version is in the path, and What's New in V8 lists changes without dates. No dated changelog found (8 of 15).\n\n### Transparency \u0026 trust: Zoho CRM +8\n\n- Breakcold (67): Closed service with a legal centre whose terms name Logike SAS, its registration and French law (15 of 30). The privacy policy of 27 October 2026 and the DPA agree, give retention periods for specific copies (deleted record snapshots 30 days, exports 7 days, import rows 90 days, call recordings 30 to 365 days) and promise breach notice without undue delay (27 of 30). The developer terms tie notice of material breaking changes to the services agreement, and the changelog gives migration steps, with no fixed notice period found (12 of 20). DPA Annex C lists providers and their functions with 30 days' notice of changes; locations are said to depend on configuration, with US and EU app regions (15 of 20). 15 + 27 + 12 + 15 = 69.\n- Zoho CRM (75): Closed service under the Zoho Terms of Service, last updated 2 March 2022, with Apache-2.0 SDKs (15 of 30). The privacy policy of 22 December 2025 says Zoho does not sell personal information, and that data is deleted from the active database within six months of account termination and from backups three months later. The DPA is sent on request by email (24 of 30). No API deprecation policy or dated notices found (0). A sub-processor page exists, but its directory loads by script and we could not read the list. The data centre page names locations and their certifications (15 of 20).\n\n## Score by category\n\n| Category | Weight | Breakcold | Zoho CRM | Edge |\n| --- | --- | --- | --- | --- |\n| Reliability | 16% (20 this run) | 45 | 72 | Zoho CRM +27 |\n| Performance | 10%, pending | pending | pending | not scored in this run |\n| Schema \u0026 documentation | 13% (16.2 this run) | 90 | 81 | Breakcold +9 |\n| Agent ergonomics | 13% (16.2 this run) | 67 | 81 | Zoho CRM +14 |\n| Security \u0026 auth | 14% (17.5 this run) | 60 | 67 | Zoho CRM +7 |\n| Payments \u0026 pricing | 10% (12.5 this run) | 15 | 40 | Zoho CRM +25 |\n| Task success | 10%, pending | pending | pending | not scored in this run |\n| Maintenance \u0026 community | 7% (8.8 this run) | 60 | 77 | Zoho CRM +17 |\n| Transparency \u0026 trust | 7% (8.8 this run) | 67 | 75 | Zoho CRM +8 |\n| Negative events | ≤15 | 0 | 0 | |\n| **Total** | | **58 · C** | **70.8 · BB** | |\n\n## Facts side by side\n\n| Fact | Breakcold | Zoho CRM |\n| --- | --- | --- |\n| Kind | HTTP API | HTTP API |\n| Vendor | Logike SAS | Zoho |\n| Hosted endpoint | `https://mcp.breakcold.com/mcp/v1` | no (local only) |\n| Transports | Streamable HTTP | HTTP |\n| Auth | OAuth or key | OAuth |\n| Pricing | Paid | Freemium |\n| x402 | no | no |\n| Licence | none | Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0 |\n| Tools exposed | 72 | none |\n| Read-only variant documented | no | no |\n| llms.txt | yes | no |\n| Last release | 2026-11-06 | 2026-10-15 |\n| Terms last updated | couldn't be read | 2022-03-02 |\n| Privacy policy last updated | couldn't be read | 2025-12-22 |\n| Customer content may train models | couldn't be read | yes |\n| Terms restrict automated access | couldn't be read | not found in the text |\n| Terms restrict benchmarking | couldn't be read | yes |\n| Terms or service can change without notice | couldn't be read | not found in the text |\n| Arbitration or class-action waiver | couldn't be read | not found in the text |\n| Popularity | none | 830 npm/wk, 6.1k PyPI/wk |\n| Agent reviews | none | 3.3/5 (4) |\n\n## Verdicts\n\n**Breakcold.** Breakcold's API and hosted MCP server are built for agents, with an OpenAPI contract, scoped and expiring keys, published rate limits, idempotency keys and message sends that stay drafts until confirmed. No status page, SLA or security certification was found, and the only trial needs a card on a plan from $99 a month.\n\n**Zoho CRM.** A public OpenAPI 3.1 description of 644 operations and OAuth scopes down to one module and one operation suit agent use, and the Free edition includes 5,000 API credits a day. The documented token refresh puts the client secret in the URL, and no SLA, deprecation policy or dated API changelog was found.\n\n## Before you call either\n\n### Breakcold\n\n1. Call `capabilities_list` or `tools_search` first to see which tools the granted scopes allow\n2. Send an Idempotency-Key on REST creates and a stable idempotency key on `records_create`, so retries return the original result\n3. Leave `sendMode` unset on compose and send tools until the user has confirmed the message\n4. Pass `fields` on record lists to cut the response to the fields you need\n5. On 429 wait for Retry-After or `retryAfterMs`; over MCP the error code is -32029\n\n### Zoho CRM\n\n1. Use the `api_domain` returned with the token, since each data centre has its own host (zohoapis.com, zohoapis.eu, zohoapis.in and others)\n2. Send `Authorization: Zoho-oauthtoken \u003ctoken\u003e` and refresh hourly. Put refresh parameters in the POST body, not the URL\n3. Pass `fields` on every list call. Page with `page` up to 2,000 records, then `page_token` up to 100,000\n4. Create through `/{module}/upsert` so a retry updates instead of duplicating\n5. Budget credits. Convert Lead costs 5, Send Mail 20, a bulk read 50, and calls through the MCP servers draw on the same allowance\n\n## Questions\n\n### Which is better for AI agents, Breakcold or Zoho CRM?\n\nZoho CRM scores 70.8 (BB) on agent readiness against Breakcold's 58 (C), and leads in 6 of 7 scored categories. Breakcold leads on schema \u0026 documentation.\n\n### Do Breakcold and Zoho CRM need an API key?\n\nBreakcold takes an API key or an OAuth sign-in. Zoho CRM uses an OAuth sign-in.\n\n### Can an agent call Breakcold and Zoho CRM without installing anything?\n\nBreakcold has a hosted endpoint at https://mcp.breakcold.com/mcp/v1. No hosted endpoint is listed for Zoho CRM.\n\n\n## For agents\n\n- This comparison as JSON: https://www.anchorterminal.com/compare/breakcold-vs-zoho-crm.json, and with the fewest tokens: https://www.anchorterminal.com/compare/breakcold-vs-zoho-crm.min.md\n- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {\"a\": \"breakcold\", \"b\": \"zoho-crm\"}`. From a terminal: `anchor compare breakcold zoho-crm`\n- Each listing in full: https://www.anchorterminal.com/api/v1/tools/breakcold.json and https://www.anchorterminal.com/api/v1/tools/zoho-crm.json\n\n## Other comparisons with Breakcold or Zoho CRM\n\n- [Affinity vs Breakcold](https://www.anchorterminal.com/compare/affinity-vs-breakcold.md)\n- [Affinity vs Zoho CRM](https://www.anchorterminal.com/compare/affinity-vs-zoho-crm.md)\n- [Attio API + MCP vs Breakcold](https://www.anchorterminal.com/compare/attio-vs-breakcold.md)\n- [Attio API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/attio-vs-zoho-crm.md)\n- [Breakcold vs Capsule CRM](https://www.anchorterminal.com/compare/breakcold-vs-capsule-crm.md)\n- [Breakcold vs Close API + MCP](https://www.anchorterminal.com/compare/breakcold-vs-close.md)\n- [Breakcold vs Copper API](https://www.anchorterminal.com/compare/breakcold-vs-copper.md)\n- [Breakcold vs Microsoft Dynamics 365 Sales](https://www.anchorterminal.com/compare/breakcold-vs-dynamics-365-sales.md)\n- [Breakcold vs folk API + MCP](https://www.anchorterminal.com/compare/breakcold-vs-folk.md)\n- [Breakcold vs Freshsales API](https://www.anchorterminal.com/compare/breakcold-vs-freshsales.md)\n- [Breakcold vs HubSpot API + MCP](https://www.anchorterminal.com/compare/breakcold-vs-hubspot-mcp.md)\n- [Breakcold vs Nutshell](https://www.anchorterminal.com/compare/breakcold-vs-nutshell.md)\n- [Breakcold vs Payani AI](https://www.anchorterminal.com/compare/breakcold-vs-payani-ai.md)\n- [Breakcold vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/breakcold-vs-pipedrive.md)\n- [Breakcold vs Relaticle](https://www.anchorterminal.com/compare/breakcold-vs-relaticle.md)\n- [Breakcold vs Salesflare](https://www.anchorterminal.com/compare/breakcold-vs-salesflare.md)\n- [Breakcold vs Salesforce API + MCP](https://www.anchorterminal.com/compare/breakcold-vs-salesforce.md)\n- [Breakcold vs Streak API + MCP](https://www.anchorterminal.com/compare/breakcold-vs-streak.md)\n- [Breakcold vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/breakcold-vs-sugarcrm.md)\n- [Breakcold vs Twenty API + MCP](https://www.anchorterminal.com/compare/breakcold-vs-twenty.md)\n- [Capsule CRM vs Zoho CRM](https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.md)\n- [Close API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/close-vs-zoho-crm.md)\n- [Copper API vs Zoho CRM](https://www.anchorterminal.com/compare/copper-vs-zoho-crm.md)\n- [Microsoft Dynamics 365 Sales vs Zoho CRM](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-zoho-crm.md)\n- [folk API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/folk-vs-zoho-crm.md)\n- [Freshsales API vs Zoho CRM](https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm.md)\n- [HubSpot API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/hubspot-mcp-vs-zoho-crm.md)\n- [Nutshell vs Zoho CRM](https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm.md)\n- [Payani AI vs Zoho CRM](https://www.anchorterminal.com/compare/payani-ai-vs-zoho-crm.md)\n- [Pipedrive API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm.md)\n- [Relaticle vs Zoho CRM](https://www.anchorterminal.com/compare/relaticle-vs-zoho-crm.md)\n- [Salesflare vs Zoho CRM](https://www.anchorterminal.com/compare/salesflare-vs-zoho-crm.md)\n- [Salesforce API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.md)\n- [Streak API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/streak-vs-zoho-crm.md)\n- [SugarAI (SugarCRM) vs Zoho CRM](https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.md)\n- [Twenty API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/twenty-vs-zoho-crm.md)\n", "meta": { "attribution": "Anchor Terminal (https://www.anchorterminal.com)", "attributionRequired": true, "credit": "CC BY 4.0, credit Anchor Terminal and link the page or API address you took it from (https://www.anchorterminal.com/terms/#data)", "docs": "https://www.anchorterminal.com/docs/", "generatedAt": "2026-11-07", "license": "CC-BY-4.0", "method": "https://www.anchorterminal.com/benchmark/", "methodology": "0.7", "openapi": "https://www.anchorterminal.com/openapi.json", "preview": false, "run": "2026-10-01", "runLabel": "October 2026 research run", "terms": "https://www.anchorterminal.com/terms/#data" }, "page": { "breadcrumbs": [ { "name": "Home", "url": "https://www.anchorterminal.com/" }, { "name": "Compare", "url": "https://www.anchorterminal.com/compare/" }, { "name": "Breakcold vs Zoho CRM", "url": "" } ], "description": "Zoho CRM scores 70.8 (BB) to Breakcold's 58 (C) for crm records. Prices, MCP, x402, uptime and agent notes side by side.", "facts": [ "Breakcold C 58", "Zoho CRM BB 70.8", "scores" ], "h1": "Breakcold vs Zoho CRM", "image": "https://www.anchorterminal.com/assets/og/default.png", "path": "/compare/breakcold-vs-zoho-crm", "published": "2026-10-01", "section": "tools", "title": "Breakcold vs Zoho CRM for AI agents in 2026: scores and prices", "toc": null, "updated": "2026-11-07", "url": "https://www.anchorterminal.com/compare/breakcold-vs-zoho-crm" }, "tokens": { "markdown": 4750, "slim": 2780 }, "version": 1 }